3 outdoor pools, open 7:00 AM to 10:00 PM, pool loungers
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Reviews of Hyatt Regency Grand Reserve Puerto Rico

4 out of 5
Hyatt Regency Grand Reserve Puerto Rico
200 Coco Beach Blvd. Highway 955-I, Río Grande

Reviews

8.6

Excellent

Rating 10 - Excellent. 822 out of 1433 reviews" "
Rating 8 - Good. 309 out of 1433 reviews" "
Rating 6 - Okay. 152 out of 1433 reviews" "
Rating 4 - Poor. 76 out of 1433 reviews" "
Rating 2 - Terrible. 74 out of 1433 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything!
Stayed 4 nights in Apr 2024

8/10 Good

Laju

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Food is very pricey at the property
Stayed 4 nights in Apr 2024

8/10 Good

Sefam

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very spacious, peaceful and very quiet. The beach is steps away from your room and plenty of space to feel secluded especially if you wonder down the path away from the main area of resort. Very family friendly. Showers were heavenly as the water pressure was excellent! Rooms were modern and nice size. Trolleys to give you a lift anywhere on resort. What I did not like: -Pools are too warm! Felt like soup. -Pina coladas at the poolside bar are garbage and not worth the money. Do not order. Overall drinks are not great. -Not enough Puerto Rican cuisine and desserts. Too American. -Too much American music around the pool area. -Feel more like a inclusive resort by offering more activities, like salsa night, jet ski, scuba diving, snorkeling, themed nights, etc. There should be BBQs on the beach. -Rio Grande is not a walkable town and its run down. Consider renting a car for 1 or 2 days. You must know where you are going. Takes like 10 mins to exit out of the resort, so walking to main road will be very long! Ubers are fairly inexpensive. -Did not try, but it seems like reservations recommended for the resort restaurants. Its worth going outside the resort. Overall I would stay again. If you don't want to be in the tourist area(San Juan/Condado), want peace, plan to stay mainly on the resort, this is the place for you. it can work if you want to venture out as well. San Juan/Condado is 20 mins away ($30 to $50 uber ride). Walmart is close by. .
Stayed 5 nights in Apr 2024

4/10 Poor

Antionette

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Jaime

Travelled with family
Liked: Cleanliness, staff & service
Does not feel like a 4 star resort
Stayed 3 nights in Apr 2024

8/10 Good

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We traveled with our 5 year old for his first trip and for our 8 year anniversary trip! I’ve stayed at many hyatts but was particularly excited for this stay due to the pool, restaurants and property grounds. We did our research prior definitely rent a car , Be prepared you can not get a reservation even two weeks before your vacation for the good places to eat ! When we arrived we were also surprised by a conference that overtook the resort 1000 people to be exact. They took away from the experience of the paying guest as it was presidents club trip ,loud parties outside our room , loud drunk people at the pool , we couldn’t even eat a nice dinner on our anniversary. We did secure a seat at the hibachi restaurant the first night, the chef was not great , sloppy with tricks, the food was extremely salty and we got charged for someone else’s bill over $100 more then ours if we didn’t catch it would have gone unnoticed! Carlos at the pool was a gem he was our favorite server along with the two lady bartenders who looked like they had been there for a while! Food truck was great we basically lived off the hot dogs and room service pizza since we couldn’t eat at the steak house or get reservations anywhere. Brian the manager did listen to our concerns on our last night and made it some what better , the experience was a total bummer considering we have traveled all over the world and received better service sadly at lower stared hotels.
Stayed 4 nights in Apr 2024

10/10 Excellent

Noreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Apr 2024

10/10 Excellent

Nessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful clean relaxing resort, and staff is very nice.
Stayed 5 nights in Apr 2024

10/10 Excellent

Scott, Martinsville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place to stay. We have been here several times. Very enjoyable and quiet.
Stayed 6 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 27 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with amazing staff and amenities
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 27 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Erica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Hyatt Regency Reserve in Puerto Rico is an absolute gem, epitomizing luxury and relaxation. From the moment you arrive, you're greeted with warm smiles and impeccable service from the staff, who go above and beyond to ensure your stay is nothing short of extraordinary. The grounds are simply breathtaking, boasting lush tropical gardens, pristine pools, and stunning ocean views that transport you to paradise. Whether you're lounging by the pool with a refreshing cocktail in hand or exploring the nearby beaches, every moment feels like a dream. The hotel itself is a masterpiece of design, blending modern elegance with traditional charm seamlessly. The rooms are spacious and beautifully appointed, offering every comfort imaginable for a truly indulgent stay. Dining at the Grand Hyatt Regency Reserve is amazing. From fine dining experiences to casual fare by the pool, there's something to tantalize every palate. Overall, the Grand Hyatt Regency Reserve in Puerto Rico surpasses expectations in every way possible. It's a haven of luxury, hospitality, and relaxation, making it the perfect destination for a memorable getaway.
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 27 Apr 2024
We want to thank you for staying with us and taking the time leave us such a great review.We are pleased to know that you had an amazing vacation and were able to experience our wonderful facilities, including the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Lache

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff was nice. Highly recommend
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 26 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Midjouna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 26 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Marian Ginel, Jupiter

Travelled with partner
Perfect place
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 26 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best if you want to have a family vacation. Great for small kids and teenagers. Loved this place , definitely coming back .
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 26 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you and your family had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

EVETTE

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Exceptional service all rounds. Grounds well kept and clean. Rooms we’re comfortable. Felt like home.
Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 26 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Ana Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property and MOST of the employees, over all I had a great stay and I would come back .
Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 26 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

efrain

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights with my girlfriend- played 18- the course was in perfect condition despite the heavy rains. Played through. Anyway, we will be coming back bringing family and friends along this time. The dining options are great, nice pool, the beach is a 3.9/5 (there are better beaches elsewhere on the island). We had our room serviced everyday- the staff was great. Overall a really great experience and I highly recommend it.
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 26 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 Good

Terence, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Ubers are limited in the area; resort food is okay, but I would love more options. The beach is nice and needs some maintenance but needs a little upkeep.
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 24 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Kenya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such an amazing time here! The resort itself is absolutely gorgeous. Very updated and modern, water fountains everywhere and everything looks better at night with all the lights. The staff were so sweet and welcoming, made our stay very comfortable. The food and drinks were very good. It makes sense why there is no all inclusive option. Definitely booking this again for my next visit and I highly recommend!!!!
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 24 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an amazing vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 Good

Mark E.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Because of its location and the absence of other dining options nearby, it would be advisable to provide an all-inclusive package.
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 24 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.Thank you for your suggestion regarding an all-inclusive option.We look forward to have you with us in the near future.

10/10 Excellent

Tiesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had an awesome stay! Our first day being there the sewage backed up into our room (shower and floor drain) but the staff immediately accommodated us and moved us to another room. Great drinks at the lobby bar. Pool area is a vibe for sure! Would definitely go back!
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 24 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an awesome vacation and were able to experience the hospitality of our great team.Please accept our apologies for the inconvenience experienced on your 1st room.We look forward to have you with us in the near future.

10/10 Excellent

Reymond Lora

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel 2 time with my family
Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 24 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to seeing you again in the near future.

4/10 Poor

Michael Bryant

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A literal paradise!! We really enjoyed the breakfast buffet, water sports, and the beautiful scenes inside the resort!
Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 24 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Allison Marie

Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 24 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 Good

Samantha

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 24 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Heather Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 24 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Love each and every pool area !
Stayed 2 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 24 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation We are glad you were able to enjoy our pools and experience the hospitality of our great team.We look forward to have you with us in the near future.

6/10 Okay

Nikhila

Travelled with group
Check in and room service are very slow.
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 24 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We will be discussing your comments regarding the check-in and room service delivery with our senior management team to determine what actions need to be taken to improve our service. We hope to have you with us in the future and have the opportunity to regain your trust.

10/10 Excellent

Nizar, New York

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for family vacation - rooms are spacious and modern, swimming pools are amazing, beach is beautiful, stafff is super helpful. The hotel is also close to many attractions and only 30-45min away from the airport and San Juan.
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 19 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 Excellent

Richard Boyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, attractive and friendly staff. 5 swimming pools with poolside bars . Kids friendly
Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 19 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

6/10 Okay

Edward

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service
Looks can be deceiving as this property is luxurious and the beach is very nice, but when it comes to the service provided it was lacking and underwhelming. The grounds are spectacular and the lobby and restaurant areas are pleasing as well. The staff at the restaurant were the only ones that were overly pleasant and extremely attentive. The staff maintaining and working the property were lackadaisical and very slow to provide service. The rooms were pleasant but the upkeep and service to the needs of the vacationers was almost nonexistent. There was little effort in making sure that the experience and needs for the clientele were taken care of. It was a bit of a lazy effort in what I experienced. I would most likely choose another resort after the service experienced during my stay.
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 24 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We will be discussing your comments with our senior management team to determine what actions need to be taken to improve our service. We hope to have you with us in the future and have the opportunity to regain your trust.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 19 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

2/10 Terrible

Hemangi

Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 19 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to fulfill your expectations. We hope to have you with us in the future and have the opportunity to regain your trust.

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and calm beach area which is great for kids.
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 19 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was beautiful. The food options were okay if you stayed on the resort ;)The only down fall is that they only clean your room every 3 days so if you need anything you have to call however they are very prompt with service
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 19 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort I really enjoyed my birthday here .
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 17 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place !! Clean and big!!! Love love love that they have a convenient store open 24/7 because I get really parched at night. The only thing I could say is why PARKING ISNT FREE !!!
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 19 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 Excellent

Tierra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We encountered a rude manager at first , reading transportation so don’t rely on there “recommended” third part of transportation. Other than that it was really nice , staffing was helpful , the property is very nice and well kept. We will be returning !
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 16 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We are sorry to learn that any of our manager was rude and we will discuss it on our next management meeting. Our apologies for any inconvenience it may have caused you.We look forward to have you with us in the near future.

8/10 Good

Marjorie

Travelled with family and small children, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Overall it was a nice vacation but that was more because of the pool and beach. The food was not good, the roof of my room leaked, and housekeeping ignored me until I complained and then harassed me afterward (knocking on my door late at night and setting my alarm clock for 5am).
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 16 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We will discuss your comments regarding the food and housekeeping service with the Restaurant & Bar Director and our Executive Housekeeper to find ways to improve in these areas.We look forward to have you with us in the near future.

10/10 Excellent

Antionette

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Staff was very accommodating.
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 16 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 Excellent

Makin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how the rooms were bungalows
Stayed 2 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 16 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our bungalow style resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 Excellent

Steven Elwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 16 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort itself is very nice. The design, layout and grounds of the resort are well designed and feels very big, open and airy when walking around. The pool was big, spacious and never felt over crowded. The beach was private and not crowded at all. The staff was very helpful, friendly and accommodating. There are several restaurants on site that all had good service and the food was very good. We stayed there for 4 days with kids and everyone had a great time.
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 16 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 Excellent

Talia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely breathtaking - beautiful resort
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 16 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 Excellent

Nancy

Travelled with family
Loved the expansive room and staff service. Great family resort!
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 16 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team and our spacious rooms. We look forward to have you with us in the near future.

10/10 Excellent

Janel

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience! Staff was amazing.
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 16 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 Excellent

Miguel, Chula Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 16 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

8/10 Good

Dana

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
This was our first vacation w children, ages 3 and 5; and first trip to Puerto Rico. Direct flight out of Hartford and no passports needed made it an easy choice! The pool was incredible and made the stay worthwhile, even better was the smaller pool in front of our villa. Our room was gorgeous. Water views from the balcony and the front door. Spacious and comfortable. Food was just ok. Nori and nectar were the best meals we had, and the tacos from the food truck at the pool. Staff communication was less than great, parking was not clearly communicated, to the point where we paid $30 for the first night because we weren’t told that our room had free parking right in front of the building. We spent the week eating at the buffet because we thought it was included with our room, no one told us it wasn’t until we checked out and paid about $100/day for uneaten bagels and fruit for our toddlers. I’d go back, but not without seeing what else is out there on other parts of the island. Especially because the town of rio grande didn’t seem to have much to offer and weather is unpredictable due to the mountains and rainforest nearby!
Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 17 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We are sorry for the shortcomings encountered and that we were not able to exceed your expectations. We will be discussing your comments with our senior management team to determine what actions need to be taken to improve our culinary offer and commnication. We hope to have you with us in the future and have the opportunity to regain your trust.