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Reviews of Hampton Inn & Suites San Juan

3 out of 5
Hampton Inn & Suites San Juan
6530 Isla Verde Avenue, Carolina

Reviews

9.2

Wonderful

Rating 10 - Excellent. 926 out of 1312 reviews" "
Rating 8 - Good. 257 out of 1312 reviews" "
Rating 6 - Okay. 64 out of 1312 reviews" "
Rating 4 - Poor. 35 out of 1312 reviews" "
Rating 2 - Terrible. 30 out of 1312 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Atiya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location overall was perfect. Right across the street from a few restaurants. Super convenient. Plus a short walk to the beach maybe 7 minutes. Other than being a little pricey (spring break season). I would absolutely stay there again. Hotel also offered a happy hour, I did not partake , but several hotel guess appeared to enjoy it.
Stayed 3 nights in Mar 2024

6/10 Okay

Esther

Travelled with family
Liked: Staff & service
The rooms need update. Also, the air gets pretty cold in the rooms even when turned off.
Stayed 3 nights in May 2024

8/10 Good

Kristal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with my husband. We would stay here again. Enjoyed breakfast and happy hour
Stayed 5 nights in May 2024

10/10 Excellent

Eevie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Mae on 26 May 2024
Thank You!

10/10 Excellent

Nicole Jefferies

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Mae on 26 May 2024
Thank you!

8/10 Good

Vidalina

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Melissa, Bayonne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was on the first floor, and the staff was too loud and being ratchet door slamming
Stayed 5 nights in May 2024

10/10 Excellent

Sobhia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Vanecsy

Travelled with family
Liked: Amenities
Location,staff,amenities,happy hour.
Stayed 2 nights in Feb 2024

8/10 Good

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should have a line cook for breakfast to offer freshly made breakfast. Salsa music for everyone to enjoy.
Stayed 7 nights in May 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 4 nights in May 2024

10/10 Excellent

Dana

Amazing staff
Stayed 3 nights in May 2024

6/10 Okay

KEMPER

Travelled with family, Travelled with group
Liked: Cleanliness
Ok, it was a Hamptons Inn, so it was supposed to be nice, especially for that price. But, where was my balcony?! I was supposed to have a balcony and nope, just a dang window! I could have paid the same price, other hotel and had a balcony! Very disappointed! Also, room was good, check in good, but breakfast, blah. Not great, not bad but 4 mornings in a row, same exact stuff and none of it was Hampton Inns level. And this is the first meal of the day, the one that is supposed to get me excited about greeting the day. And it was on 2 weekdays, 2 weekend days, so it can't be blamed on weekend or weekday menus. I'd expect this in another, lower priced hotel, but not a Hampton's Inn. All in all, if I went back to SJ, I'd probably look for another hotel just for these issues. If I'm going to pay that price for a hotel, I'd expect a decent view and a balcony, plus the "free" breakfast should overwhelming, this was underwhelming at most.
Stayed 4 nights in May 2024

10/10 Excellent

Madelyn, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were attentive, helpful and friendly! The breakfast was good; strong coffee. Only complaint are the pillows - very lumpy.
Stayed 7 nights in May 2024

10/10 Excellent

April

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for proximity to the airport before flying out, but it would be good for other reasons as well. It’s also close to the beach and casinos.They have a great pool bar with good food and drinks and awesome staff. They even have a free happy hour by the pool in the evenings and included breakfast. Rooms and showers are nice and comfortable. A pleasant place to stay.
Stayed 1 night in May 2024

10/10 Excellent

LaTasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Provided info and maps for area. Very clean.
Stayed 3 nights in May 2024

4/10 Poor

TAMIKA

Travelled with partner
Disliked: Staff & service
The property itself is really nice but the housekeeping supervisor is a liar and unprofessional!
Stayed 3 nights in May 2024

10/10 Excellent

Marshelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, staff attends to needs quickly, conveniently located close to everything! Offers a full breakfast menu and also free drinks daily for happy hour
Stayed 2 nights in May 2024

10/10 Excellent

Alyssa Lynnai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice that there was complimentary breakfast every morning since we had excursions planned everyday we didn’t have to worry about making plans to go eat somewhere beforehand. Also the happy hour from 5-7pm by the pool was so nice too we enjoyed cocktails before we went out for dinner. Beds were comfortable and not too much noise even though we were on the first floor.
Stayed 4 nights in May 2024

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the staff and the hotel is walking distance to a lot of attractions
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property the last two years.It is clean ,convenient, the employees are great. The breakfast and free happy hour are really nice. We e
Stayed 5 nights in May 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding manager!
Stayed 2 nights in May 2024

10/10 Excellent

Dulce

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is just a6 minute walk away from the hotel and with the beach access guests were provided with towels and umbrella.
Stayed 2 nights in May 2024

10/10 Excellent

Aszur

Travelled with family
Liked: Amenities
First time in PR and stayed here. The staff was so pleasant and the hotel was clean. Loved the swim up bar and grill along with the complimentary happy hour. Will definitely come back
Stayed 4 nights in May 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 7 nights in May 2024

10/10 Excellent

MELISSA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Great breakfast variety. With a free snack and drink in the evening. Lovely pool area. Food outside was spectacular! Great customer service.
Stayed 8 nights in Apr 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and shared alot of info were to go to have a good time...
Stayed 3 nights in May 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reliable. Reliable. What you would expect if you have stayed at a Hampton Inn before. Great service, well maintained property, clean, good bed, and the typical Hampton breakfast that is great for kids; waffle, cereal, fruit, etc.
Stayed 1 night in May 2024

10/10 Excellent

Khalia

Travelled with partner
Loved the friendly staff service. Drinks and snacks provided from 5-7 was a great way to taste new drinks(alcohol) and snacks
Stayed 4 nights in May 2024
Response from Mae on 10 May 2024
Thank you for your response! Comments will be shared with the staff.

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean room. Close to restaurants and beach. Would stay here again.
Stayed 1 night in Apr 2024
Response from Mae on 10 May 2024
Thank you!!! Your comments will be shared with the staff.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy hour
Stayed 5 nights in May 2024
Response from Mae on 10 May 2024
Thank you!

10/10 Excellent

Daphne

Stayed 4 nights in Feb 2024
Response from Mae on 26 May 2024
Thank you!

10/10 Excellent

corey, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to get last minute for a cancelled flight. Ended up 3 nights. So glad this happened. Very nice hotel not far from the airport. Super friendly and helpful staff. Nice pool and pool area restaurant. Near a spectacular beach in SJ. Convenient to restaurants and other amenities.
Stayed 1 night in Jan 2024
Response from Mae on 10 May 2024
Thank you for your feedback! Comments will be shared with staff.

10/10 Excellent

katelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the rooms were spacious! Everybody was friendly. We will definitely be staying here again.
Stayed 2 nights in May 2024
Response from Mae on 10 May 2024
Thank you for your comments!

10/10 Excellent

Zane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very green and you can hear all the creatures in the plants at night.
Stayed 2 nights in May 2024
Response from Mae on 6 May 2024
Thank you for your response!

2/10 Terrible

Autumn

Travelled with family and small children
Disliked: Amenities
Beds were horrible .
Stayed 6 nights in Apr 2024
Response from Mae on 6 May 2024
Thank you for your response, we are very sorry you did not have a positive experience. We did undergo mattress replacements in Oct. 2023 and have Serta Mattresses. We hope you decide to give us another opportunity.Regards.

10/10 Excellent

Melissa, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very friendly and helpful. There were many delicious options for breakfast. The hotel was clean as well as the rooms. They also have a 24 hour store on site. I loved the complimentary two hours of drinks and snacks. Places to eat, shop and the beach are within walking distance. They also have a pool side bar/restaurant on site. We do not drive so it was easy to get a taxi as the hotel had taxi drivers on hand. My family and I had a wonderful stay!
Stayed 6 nights in Apr 2024
Response from Mae on 6 May 2024
Thank you for your response! Your comments will be shared with the staff.

10/10 Excellent

german, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 4 nights in Feb 2024
Response from Mae on 6 May 2024
Thank you for your comments!

10/10 Excellent

Brent

Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
clean and great staff
Stayed 3 nights in Mar 2024
Response from Mae on 6 May 2024
Thank you for your comments!

10/10 Excellent

Jenilee M

Liked: Cleanliness, staff & service, property conditions & facilities
My entire stay was beyond comfortable and the hospitality was great . Breakfast had so many options and was delicious. The pool was clean and I will definitely bring my family back to stay at this hotel
Stayed 6 nights in Apr 2024
Response from Mae on 6 May 2024
Your positive feedback will be shared with our staff.Thank you!!!!

8/10 Good

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, staff is very friendly. Enjoyed the pool bar (food is very yummy) when not hanging out at the beach, which is like a 5 mins walk. There is person partnered w/ the hotel that'd provide chairs and umbrellas on the beach (if you have a hotel wristband). The daily (2 hrs) happy hour was another plus along with the morning breakfasts that's available until 10a daily.
Stayed 3 nights in Apr 2024
Response from Mae on 6 May 2024
It's nice to know when our guests have a good time. Your comments will be shared with the staff!

10/10 Excellent

Gina

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the place and staff was very mannerly and engaging. I wish the beds had been made daily or at least every other day. After 1st day, I made them automatically. Otherwise all was pretty nice. Definitely merits return visits.
Stayed 6 nights in Apr 2024
Response from Mae on 1 May 2024
Thank you for your response, we look forward to seeing you again!

8/10 Good

Reema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a good area, near to the highway and airport. The breakfast was decent, different egg options, breads, waffles. I didn't like the muffins that were offered. The coffee was strong.
Stayed 3 nights in Apr 2024
Response from Mae on 1 May 2024
Thank you for your response, we will share your feedback with our Breakfast personnel!

4/10 Poor

Gustavo Adiel, Orlando

Liked: Property conditions & facilities
Disliked: Staff & service
Lobby personnel are not that cordial and welcoming, I’m A diamond member of Hiltons, this location is not that good, not coming back ever.
Stayed 3 nights in Apr 2024
Response from Mae on 1 May 2024
Thank you for your feedback, I am sorry you did not have a welcome stay. Your comments have been shared with management and service training is always ongoing. Please give us another opportunity to show our HAMPTONALITY!

8/10 Good

Grazyna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Need more restaurants
Stayed 5 nights in Apr 2024
Response from Mae on 1 May 2024
Thank you for your response, we look forward to seeing you again!

10/10 Excellent

Michele

Travelled with partner
Very friendly staff!’
Stayed 4 nights in Apr 2024
Response from Mae on 1 May 2024
Thank you for your response, we look forward to seeing you again!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach & Pool access were terrific.
Stayed 3 nights in Feb 2024
Response from Mae on 1 May 2024
Thank you for your response, we look forward to seeing you again!

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mae on 1 May 2024
Thank you for your response!