Beach nearby, free beach shuttle, sun-loungers, beach umbrellas

Reviews of DoubleTree by Hilton San Juan

4 out of 5
DoubleTree by Hilton San Juan
105 Avenida de Diego, San Juan

Reviews

8.8

Excellent

Rating 10 - Excellent. 613 out of 1004 reviews" "
Rating 8 - Good. 239 out of 1004 reviews" "
Rating 6 - Okay. 76 out of 1004 reviews" "
Rating 4 - Poor. 32 out of 1004 reviews" "
Rating 2 - Terrible. 44 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On our 36 Anniversary and wanted to be able to walk and experience the culture
Stayed 3 nights in May 2024

8/10 Good

M

Stayed 2 nights in Mar 2024

10/10 Excellent

Avril

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely friendly and I LOVE Christian who drove me on the golfcart to the beach!!!! The beach provided free lounge chairs w umbrella to hotel guests - but the beach was pretty dangerous to swim.
Stayed 4 nights in May 2024
Response from Doubletree San Juan on 27 May 2024
Thanks for your feedback, Avril! We're very happy to hear that you have an amazing experience with us. Hope to see you soon!

10/10 Excellent

Waldemar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the time we arrived until check out. We were celebrating my husbands birthday and he loved walking into the room to see balloons and cake! Thank you so much for the great hospitality! Every one is so friendly and welcoming!
Stayed 4 nights in May 2024
Response from Doubletree San Juan on 27 May 2024
Thanks for sharing your experience, Waldemar! We're very happy to hear that you have an amazing time with us! Hope to see you soon!

6/10 Okay

Pavel, Alpharetta

Travelled with family
Liked: Staff & service, property conditions & facilities
Very convenient location, nice lobby and common areas, good looking exterior. Rooms are pretty worn out, bathrooms have old dirt on tiles, generally it's not updated. Considering the high price and 4 stars, would expect nicer rooms. Beach "club" is present (plus), but it's really really basic, so there are like 8-10 people there from the hotel.
Stayed 3 nights in May 2024
Response from Doubletree San Juan on 27 May 2024
Thanks for sharing your feedback, Pavel. Glad to hear that you enjoy our location and common areas. We’re sorry to hear your experience in the rooms didn’t match your expectations. Please feel free to contact our hotel manager, Michael Arroyo, with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 Excellent

Sherreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. Extremely helpful when trying to navigate the island. Would definitely stay again.
Stayed 5 nights in May 2024
Response from Doubletree San Juan on 25 May 2024
We're so glad you enjoyed your stay Sherreen! Our staff takes a lot of pride in providing excellent service and helping guests explore the island. We'll be sure to pass your compliments on to them. We look forward to welcoming you back again soon!

10/10 Excellent

Manuel, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay in San Juan, Puerto Rico. Great hotel with great service. One of the two elevators was not in operation during my 2 days stay.
Stayed 2 nights in May 2024
Response from Doubletree San Juan on 24 May 2024
Thank you for staying with us and for sharing your feedback Manuel! We're thrilled to hear you enjoyed your stay and found our service to be excellent. We understand that waiting for the elevator could be frustrating, and we apologize for any inconvenience it caused. We value your feedback and are always looking for ways to improve the guest experience. We hope to welcome you back again soon!

10/10 Excellent

Josette E

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in an area where everything is available and is central to a lot of places. The hotel itself is really nice and the staff was very friendly and accommodating. I highly recommend staying here and I will be back for sure.
Stayed 7 nights in May 2024
Response from Doubletree San Juan on 23 May 2024
Thank you for your feedback Josette! Wow! We're so grateful for your kind words about our staff and the hotel itself. We take pride in creating a welcoming atmosphere and providing comfortable accommodations. We'd love to welcome you back again soon!

2/10 Terrible

Desi

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff were rude the 4th floor smelled very bad the moisture and mildew throughout the hotel was unbearable the Murphy beds need to be thrown away. The room was poorly lit and I couldnt tell if it was day or night most of the time. The room was very compact and had the feel of a sleazy motel. I expect more from the hilton brand.
Stayed 4 nights in May 2024
Response from Doubletree San Juan on 21 May 2024
Thanks for sharing your feedback, Desi. We’re sorry to hear your experience didn’t match your expectations. Please feel free to contact our hotel manager, Michael Arroyo, with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

8/10 Good

Kenyatta, Astoria

Travelled with family
Liked: Cleanliness, staff & service, amenities
Well, we all had to be moved from the 4th floor upon arrival, the rug getting off the elevator smelled like urine. The smell was nauseating. The murphy bed worked well. Once you pull it out, the space is gone that you had next to the window. The rooms sre small. It worked for us, 2 adults and an 8 year old. If you are going to have a washing machine and dryer, you have to keep it clean. It was great to have a laundromat on the property and thdy give you free detergent and you can give them the cash to get the quarters. The dryer doesnt work that well, so be prepared to spend more on drying than usual.
Stayed 4 nights in May 2024
Response from Doubletree San Juan on 17 May 2024
Thank you for your honest feedback about your recent stay at our property Kenyatta. We appreciate you taking the time to share all aspects of your experience.We sincerely apologize for the inconvenience caused by the room move upon arrival. We understand the unpleasantness of having to switch rooms, especially after a long journey. Your feedback is valuable to us as we strive to continuously improve our guest experience. We hope to have the opportunity to welcome you back in the future and provide a stay that exceeds your expectations.

8/10 Good

melva j, JAMAICA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property's cleanliness, staff, services, restaurant, and housekeeping were excellent. However, one of the persons in our group slipped and fell going down the stairs leading to and from the jacuzzi (hot tub) area when it started to rain. There was only a small sign indicating the pavement is slippery when wet posted on the wall near the door going back into the hotel. The sign was behind and not visible going to the pool and jacuzzi areas. This put a damper on our vacation because she sustained a painful injury.
Stayed 6 nights in May 2024

10/10 Excellent

Domingo, Yonkers

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and supermarket accross from hotel. Staff very friendly and helpful. I will stay again.
Stayed 3 nights in Mar 2024
Response from Doubletree San Juan on 15 May 2024
We were thrilled to read your review Domingo! We're so glad you enjoyed your stay, and we can't wait to welcome you back soon!

8/10 Good

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Doubletree San Juan on 15 May 2024
Thank you for your review Daniella! We're so happy you had a great stay.

10/10 Excellent

Runier, Lawrence

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Doubletree San Juan on 13 May 2024
Saludos Runier, Thanks for your feedback. Hope to see you soon!

8/10 Good

Lillian

Liked: Cleanliness, staff & service
I was there 5 days. The staff is AWESOME. Estafania and Christian are so kind. The front desk was great. Cannot understand the complaints! I had a birthday while there and returned to find a cake in my room. Who does that? Beautiful Souls! GREAT time at this hotel!!
Stayed 4 nights in Apr 2024
Response from Doubletree San Juan on 11 May 2024
Saludos Lillian, Thanks for sharing your experience with us! We're glad that you enjoyed your stay with us! Hope to see you soon on your next visit!

6/10 Okay

Sylvester

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Doubletree San Juan on 10 May 2024
Thank you for your review Sylvester, we'd love to hear your thoughts on how we can improve. Please don't hesitate to reach out to us.

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at the double tree in San Juan. I was working from vacay and the WiFi was out for nearly 36 hours during our stay. Not the end of the world. Staff was lovely and kind, and welcoming. Shout out to Margarita and Paula who took awesome care of us.
Stayed 7 nights in Apr 2024
Response from Doubletree San Juan on 8 May 2024
Saludos Julie, Thanks for your feedback. We apologize for the inconvenience of the WIFI, but we're happy to hear that you enjoy your stay with us. Hope to see you again!

8/10 Good

Cesar, Aguadilla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No cookies. No bottles of water in the room.
Stayed 1 night in May 2024
Response from Doubletree San Juan on 6 May 2024
Thank you for your feedback Cesar. We sincerely apologize for this inconvenience. We're always working to improve our guest experience, and your feedback helps us do that. We hope you'll give us another chance to show you our best in the future.

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness, staff & service
No WIFi for majority of our stay
Stayed 5 nights in Apr 2024
Response from Doubletree San Juan on 6 May 2024
Thank you for your feedback Kevin and for bringing this to our attention. We apologize for the inconvenience. We're confident that your future stays with us will be exceptional.

6/10 Okay

stephen

Stayed 2 nights in Apr 2024
Response from Doubletree San Juan on 23 May 2024
Thank you for your feedback Stephen, we're always striving to improve, so if you have any further thoughts, please don't hesitate to share them.

8/10 Good

Brenda Allen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and good service in the restaurants.
Stayed 5 nights in Apr 2024
Response from Doubletree San Juan on 3 May 2024
Thank you for recognizing our staff Brenda! Providing excellent service is a priority for us, and we're happy to hear we achieved that. Come back soon!

8/10 Good

Kelvina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay. I was skeptical about the restaurant on site but the food was really good. The staff was very nice and the pool and jacuzzi were clean and fun. I will stay again.
Stayed 3 nights in Apr 2024
Response from Doubletree San Juan on 3 May 2024
We're thrilled you enjoyed your stay Kelvina, especially the food! We take pride in our restaurant, and it's wonderful to hear it exceeded your expectations. The staff will be happy to hear about the kind words as well. We look forward to seeing you again!

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Doubletree San Juan on 30 Apr 2024
We were thrilled with your review Crystal! We're so glad you enjoyed your stay, and we can't wait to welcome you back soon!

10/10 Excellent

janeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how I was accommodated with early check in and late check out
Stayed 2 nights in Apr 2024
Response from Doubletree San Juan on 30 Apr 2024
Thank you for your review Janeen. We're so glad we could be flexible with your arrival and departure times! We're happy you enjoyed your stay.

10/10 Excellent

Cesar, Aguadilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Localización muy centrica cerca de playas, restaurantes y tiendas.
Stayed 1 night in Apr 2024
Response from Doubletree San Juan on 29 Apr 2024
Muchas gracias por tus palabras y por la reseña Cesar,nos enorgullece escuchar que disfrutaste la estadía y que la propiedad fue perfecta para ti. ¡Te esperamos pronto!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Apr 2024
Response from Doubletree San Juan on 26 Apr 2024
We were thrilled to read your review Jennifer! We're so glad you enjoyed your stay, and we can't wait to welcome you back soon

8/10 Good

Erlinda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hi, my stay was from 4/19-4/25 2024. I found the room to be small due to that there were 3 adults and one child in the room. I found it boring because the music was just english. it's Puerto Rico mind you they should have play some spanish music.there was only one restaurant that didn't service spanish/latin food. The vending machine and the ATM was out for the time I stayed.
Stayed 6 nights in Apr 2024
Response from Dou on 27 Apr 2024
Thanks for sharing your feedback with us Erlinda. We’re sorry your experience didn’t match your expectations; it was an uncommon instance. Please feel free to reach out to our hotel manager, Michael Arroyo, with any further comments, concerns, or suggestions you wish to share.

10/10 Excellent

Janet

Stayed 5 nights in Apr 2024
Response from Doubletree San Juan on 8 May 2024
Saludos Janet, Thanks for your feedback! Hope to see you soon!

10/10 Excellent

Erika Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful. The staff was extremely wonderful
Stayed 4 nights in Apr 2024
Response from Doubletree San Juan on 16 Apr 2024
Thank you for taking the time to leave a review Erika. We're delighted you had a great stay, and that our staff made your experience even better! We hope to see you again soon!

10/10 Excellent

Shirah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Doubletree San Juan on 16 Apr 2024
It sounds like you had a fantastic time, and we appreciate you choosing us and can't wait to have you back Shirah!

10/10 Excellent

Gonzalo

Stayed 2 nights in Apr 2024
Response from Doubletree San Juan on 3 May 2024
We were thrilled to read your review Gonzalo! We're so glad you enjoyed your stay, and we can't wait to welcome you back soon.

10/10 Excellent

Ivy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a perfect stay. We loved all of the amenities
Stayed 1 night in Apr 2024
Response from Doubletree San Juan on 13 Apr 2024
Thank you for your feedback Ivy! We're thrilled you took advantage of our amenities – that's what they're there for! We'd love to welcome you back for another enjoyable stay

10/10 Excellent

Wanda

Travelled with family
Liked: Amenities
Buen servicio en todo y todos muy felices y simpáticos
Stayed 1 night in Apr 2024
Response from Doubletree San Juan on 9 Apr 2024
Muchas gracias por tu compartirnos tu experiencia en nuestra propiedad Wanda; fue un verdadero placer tenerte con nosotros. ¡Esperamos tenerte de vuelta pronto!

4/10 Poor

Maureen

Stayed 1 night in Apr 2024
Response from Doubletree San Juan on 29 Apr 2024
Thanks for sharing your feedback Maureen. We’re sorry to hear your experience didn’t match your expectations. Please feel free to contact our hotel manager, Michael Arroyo, with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the street from supermarket.
Stayed 4 nights in Mar 2024
Response from Doubletree San Juan on 8 Apr 2024
Saludos Chris, Thanks for your feedback. Hope to see you on your next trip!

10/10 Excellent

Sheraine, Pelham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So thankful for this property. The staff was extremely friendly and kind. I would visit again.
Stayed 3 nights in Mar 2024
Response from Doubletree San Juan on 5 Apr 2024
Thank you for your kind words Sheraine, we're so happy to hear you found our property and service wonderful, can't wait to have you back!

10/10 Excellent

Man Yi Marian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, bus stop less than a block away
Stayed 4 nights in Mar 2024
Response from Doubletree San Juan on 5 Apr 2024
Thank you for your review Man Yi, it was a pleasure having you stay with us. We're looking forward to your next visit!

8/10 Good

Lina, MIAMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pictures maximize a lot the amenities and room spaces. Very tiny rooms nothing like the pictures. Pool is also very small.
Stayed 4 nights in Mar 2024
Response from Doubletree San Juan on 1 Apr 2024
Saludos Lina, Thanks for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to our hotel manager, Michael Arroyo, with any further comments, concerns, or suggestions you wish to share.

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay before a cruise. Location was perfect and there is a grocery store across the street. Beach is walkable or they offer a golf cart shuttle.
Stayed 1 night in Mar 2024
Response from Doubletree San Juan on 1 Apr 2024
Thank you for your feedback, Stacey. We're glad to hear our property was the perfect fit for your trip. We look forward to having you back with us soon!

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super helpful. Love this place
Stayed 5 nights in Mar 2024
Response from Doubletree San Juan on 30 Mar 2024
Thank you for your kind words Eileen, we're beyond ecstatic to hear you had a wonderful stay in our property. Come back soon!

10/10 Excellent

Crystal

Stayed 1 night in Mar 2024
Response from Doubletree San Juan on 27 Mar 2024
Thank you for your great review Crystal, it was a pleasure having you with us and look forward to your next visit!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Doubletree San Juan on 25 Mar 2024
Saludos Jeffrey, Thanks for your feedback! Hope to see you soon!

8/10 Good

Dr. Travis

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was cool. Nothing to brag about.
Stayed 2 nights in Feb 2024
Response from Doubletree San Juan on 23 Mar 2024
Thank you for your review Dr.Travis, we look forward to your next visit!

2/10 Terrible

Benjamin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was kicked off the property first day and banded with no real reason and no investigation as to why. One of the staff members started to crying and said that she was scared of me for no reason and I was booted. Trash customer service.
Stayed 5 nights in Feb 2024
Response from Doubletree San Juan on 22 Mar 2024
Please feel free to contact our hotel manager, Michael Arroyo, with any further comments, concerns or questions.

10/10 Excellent

Hilda

Stayed 1 night in Mar 2024
Response from Doubletree San Juan on 4 Apr 2024
Thank you for your review Hilda, and for choosing our property for your PR stay. Can't wait to have you back!

10/10 Excellent

Ann Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location!
Stayed 2 nights in Mar 2024
Response from Doubletree San Juan on 12 Mar 2024
Thank you for your review Ann Marie, and for choosing Doubletree San Juan for your PR stay! We're happy to know our hotel was a perfect fit for you. Hope to see you back soon!

10/10 Excellent

John, Brookfield

Stayed 1 night in Mar 2024
Response from Doubletree San Juan on 4 Mar 2024
Thank you for your review John, we can't wait to have you back with us!

8/10 Good

Marquita A., South Holland

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and well maintained.
Stayed 4 nights in Feb 2024
Response from Doubletree San Juan on 29 Feb 2024
Thank you for your review Marquita, we’re so happy that you enjoyed yourself. Come back soon!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well kept. Staff was helpful and friendly. There are many restaurants within walking distance.
Stayed 4 nights in Feb 2024
Response from Doubletree San Juan on 29 Feb 2024
Thank you for your review Amy, we are happy to hear our hotel was a perfect fit for your trip to PR. We look forward to having you back with us soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, great restaurants nearby.
Beautiful hotel in excellent location. Huge clean room with great pool amenities. Restaurants and grocery in easy walking distance. Beach shuttle a very nice perk.
Stayed 4 nights in Feb 2024
Response from Doubletree San Juan on 29 Feb 2024
Thank you for your amazing words Michael, we’re happy you had a fantastic time with us! Thank for your trust, we’re thankful for amazing guests like you.We hope to see you again soon!