Search Hotels in Mata de Plátano, San Juan

"Conveniently attached to the airport, staff were friendly & helpful. Eduardo in the restaurant lounge was engaging & helpful with making our drink & food decisions. Room was comfortable, but needed more blankets due to the power of the ac. "

"The staff was wonderful, location was perfect, the room was beautiful and had a nice partial ocean view. The breakfast buffet was absolutely top notch! We will be back! "

"Bed sheets were dirty, had to call twice the go to the front desk when they didn’t answer. They promised sheets would be changed and they were not. Had to return the following day and ask for them to change sheets. Walls had stains in the room. Staff never answer phone so if you have questions or want to order food you need to go to the lobby. Staff at the bar were polite. Also fyi there is a destination fee you are charged as soon as you checked in. "

"Rooms were clean . Not a lot to do at the resort . A small bottle of water was $6,75 rest is imaginable. Staff were friendly and helpful . Pool was boring , more like small Y pool. El Yunque National rainforest park was an hour away.. "

"Very clean, neat location with nice view. Cheapest toilet paper possible- had to go purchase some. Kitchen is nice but outlet near coffee pot didn't work. Checking in was a very easy process. Stairs to upper apartments can be hard to locate after dark. Overall, great stay!"

"THIS place is nasty"

"It was a nice resort, but needed some updating. The WiFi was pretty terrible and overall systems dated. You have to wear a watch like band to open your room door, but have to manually provide your room number and name for every drink or meal. Most bars ring you up every time you order a drink even if you are having several rounds. We like more adult style properties and this catered more to families and conventions. Also, the food was very average. They did have good bourbon selection in a few bars which is tough to find in the Caribbean. The private island was ok, but transport was not timely like they advertise. "

"Great"

"Ocean view was amazing. Staff was absolutely amazing. Wil 100% visit the Grand Rio Mar again."