2/10 Terrible
Marie, Poewell
Business traveller
15 May 2024
DO NOT BOOK WITH 310 GUEST HOUSE!
I made a reservation to stay here for a work trip to Puerto Rico. I have a long and detailed trail of evidence that shows they failed to follow their own procedure/ rules regarding communication- 2 weeks prior to the trip the posting says you will get a security link and check in information. That never happened. I waited patiently until the Thursday before to begin inquiring. I sent an email and multiple texts
Made calls to Expedia regarding my concerns. The Expedia agents were also not successful in getting through to the email or number provided. I sent final texts on Tuesday morning to 310 Guest House with a deadline to provide a response or I needed to book another place to stay. They lied about sending info to WhatsApp and would not refund the charges to my card. Note: there is no front desk you can call. These people are dishonest and incompetent.
Marie
Stayed 4 nights in May 2024