Search Pet-Friendly Hotels in San Juan Capistrano

"Customer service is very poor and rude"

"This property is gorgeous and has a serene vibe. It literally felt like I was on a tropical getaway, and it was only an hour away from home. I am definitely coming back!"

"Everything was great until 4:45am when the fire alarm went off in my room only. After a few minutes of calling the front desk and no one answered, it turned off. 10 min later it came blaring back on, called again and they sent a engineer up and he unplugged it and took it away, no replacement. I’m wide awake now. At check out they adjusted my parking for inconvenience LOL"

"Hotel itself is nice, part is newer, part is in a historic concrete silo building which was interesting and kind of cool. Only complaint is that when I checked in at 11:30PM, there was no mention of the water being off in the building. So when I tried to shower and get ready for my job interview at 8AM, it was a trickle of scalding hot water and the toilet wouldn't flush. I called the front desk (from my cell phone because the in-room phone did not work) and the lady at the front desk basically said tough luck. Hotel itself was nice but I was very disappointed about the lack of communication about not having running water (why put someone in a room with no water??) and the response from the desk when I brought it up."

"No"

"The hotel was very crowded and never let up. There is nowhere to park except for at the hotel or valet. Parking is $42/night per vehicle. We had to vehicles and I find it ridiculous when hotels want to charge you to park at the establishment you are already paying for. The TV in one of the rooms was not working. We waited 2 hours and 40 minutes for maintenance before giving up and leaving for dinner. The slide at the pool was closed all weekend and that information was not on their site. It was in the high 80’s and the reason I chose this hotel. One of our rooms had a dirty bathroom and trash in the bin from previous guests. Onsite restaurant was just okay. I wouldn’t go out of my way to eat there. Overall, I don’t recommend this place. There are better hotels in the area for the same or better pricing. "