3 outdoor pools, sun loungers
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Reviews of Wyndham San Jose Herradura Hotel & Convention Center

4 out of 5
Wyndham San Jose Herradura Hotel & Convention Center
Autopista General Canas, 3 Miles South of Intl Airport, La Asunción, Heredia

Reviews

7.4

Good

Rating 10 - Excellent. 425 out of 1104 reviews" "
Rating 8 - Good. 234 out of 1104 reviews" "
Rating 6 - Okay. 192 out of 1104 reviews" "
Rating 4 - Poor. 114 out of 1104 reviews" "
Rating 2 - Terrible. 139 out of 1104 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

JULIETA, SAN JOSE

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff dont know how to provide sevice and they advertise for jacuzzi andnit didn't work and when we ask for help and they did not stoo to help us they just say is not our area and left
Stayed 1 night in May 2024
Response from Guest Care Agent on 9 May 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

6/10 Okay

Mohammad

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
- Historically it was probably a 5 star but its an aging 3 star at best now. - Shower is at very low height,No light in the shower , extremely dark, took shower in dark - Went to jacuzzi, no light , not turned on, got out and went to reception and asked for help, they said that a technician is coming to fix it, waited for half an hour but no one showed up...jacuzzi tiles and filters broken with dangerous open holes. - Breakfast okayish - Washroom spots of mold on the shower line - Slowest internet/mostly didnt even work in the room, to use wifi went to main lobby - Insects (a big bug and many small flies) in washroom - Bed was horrible- felt like sleeping on a spring
Stayed 3 nights in May 2024
Response from Guest Service Agent on 7 May 2024
Dear Mr. Mohammad.We appreciate your feedback on your stay, we are currently working on the points you mentioned to improve.Best regards,

4/10 Poor

Joanna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Agente de Servicio al Cliente on 7 May 2024
Muchas gracias estimada Joana por su calificación, la cual es muy importante en nuestro proceso de mejora.Saludos,

8/10 Good

Richard, Deridder

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools, gym, jacuzzi, restaurant.
Stayed 4 nights in May 2024
Response from Guest Care Agent on 6 May 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

4/10 Poor

Michael, Heredia

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel is really old, and you can tell by just getting into the rooms. If your reservation doesn't come with breakfast included, prepare yourself to purchase the most expensive breakfast EVER. I deeply regret buying it. Go outside: is better and cheaper.
Stayed 1 night in Mar 2023
Response from Guest Service Agent on 7 May 2024
Dear Michael.We are very sorry about your experience at our hotel. The feedback has been sent to the person in charge so he can check it.Best regards,

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Quiet room.
Stayed 3 nights in Apr 2024
Response from Guest Care Agent on 3 May 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place ! Love the pools, staff & close to the airport
Stayed 1 night in Apr 2024
Response from Guest Care Agent on 2 May 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I overnighted at this property to be closer to the airport after a week of touring Costa Rica. I didn’t have time to use many facilities, but the check in was quick. Room was a bit far from the lobby. Welcome letter and dessert was appreciated. It was convenient that the hotel offered complimentary airport shuttle, which operated every hour beginning 5am.
Stayed 1 night in Apr 2024
Response from Guest Care Agent on 2 May 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

4/10 Poor

Christine

Disliked: Staff & service
The front desk was not very warm which was off because everywhere else everyone was so kind. I was excited I was staring at a hotel bc my phone screen went blank and had no phone access so was sure I would get help from the hotel staff at check in but they didn’t seem to care to help me make local calls or anything. At one point there was only one person at the check in… he was overwhelmed and hung up the phone on me when I called to ask for towels since my room didn’t have any. I had to go to the front and get my own towel which he then gave me a pool towel and didn’t even apologize for his poor behavior. Lady who checked me out at 4 Am on April 28th was amazing I wish she was the one who helped me check in. There was a market 10 min walking distance which was great since I only spent 1 night and needed a few things. The steak at Quattro resto on site was amazing and so was the waiter. No answer on the phone for customer service, for room service, or from the restaurants on site I had to go.
Stayed 1 night in Apr 2024
Response from Guest Care Agent on 1 May 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

8/10 Good

Debra, Independence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quatro Restaurant was nice.
Stayed 1 night in Apr 2024
Response from Guest Care Agent on 1 May 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

8/10 Good

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities
One restaurant was closed. Pools needed maintenance
Stayed 2 nights in Apr 2024
Response from Guest Care Agent on 30 Apr 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

10/10 Excellent

Gloria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Place was great, staff was friendly and room was clean.
Stayed 1 night in Apr 2024
Response from Guest Care Agent on 30 Apr 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

6/10 Okay

Terri

Travelled with family
Liked: Staff & service
No towels in room, waited an hour to get .
Stayed 1 night in Apr 2024
Response from Guest Care Agent on 28 Apr 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2024
Response from Guest Care Agent on 28 Apr 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 Excellent

Gilberto, Laredo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff.
Stayed 4 nights in Apr 2024
Response from Guest Care Agent on 29 Apr 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

6/10 Okay

MARCIAL, Miami

Travelled with family
Disliked: Cleanliness
Room has a bad odor. Also the airport shuttle was not free.
Stayed 3 nights in Apr 2024
Response from Guest Care Agent on 28 Apr 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

2/10 Terrible

Fay Ann

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to unexpectedly book this hotel as I had a flight delay in San Jose Costa Rica. Several factors influenced my decision. The photos in the app appeared nice and I've typical had good results through Expedia with photos matching the property. I also chose it specifically because there was an airport shuttle included. After waiting an hour and not seeing a shuttle I called the property directly. I was told that they had a shuttle but that it must be reserved 24 hours in advance. They offered to send a taxi. When the "taxi" arrived, it was a Wyndham Shuttle bus however charged me $25. I was told I'd have to do the same upon my return to airport. After arriving at the hotel I waited 30 minutes before anyone even acknowledged me. It took an additional 40 minutes just to check in. The hotel is very run down and the pics on the app site must be from 30 years ago. There was no furniture at the pools. The pools were full of dirt. The bathroom in my room had mold everywhere. There were water stains from cups on the counters that had not even been wiped. The floor was so dirty that I didn't want to take my shoes off. The mattress was so worn you could see the springs through the comforter. The alarm clock in the room didn't work. I had an early flight and tried to ask for a wakeup call and was informed that they would only do it if I downloaded an app.My phone was damaged and I couldn't use it to do that or for an alarm. There were bugs in the bed.
Stayed 1 night in Apr 2024
Response from Guest Care Agent on 25 Apr 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

6/10 Okay

Deborah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff service was exceptional. They were able to get us a room at 5am after a flight cancelation, and advised a shuttle was on the way to get us. Upon checking in, the room we were given was outdated with thin low quality sheets, an old crusty couch, stained curtains and carpet. We picked this location for the pool but it was scummy but they were working on one of them. We were going to leave but they upgraded us to a suite. This room was much better and had higher quality linens including a duvet. This was fine for our unexpected 2 day stay.
Stayed 2 nights in Apr 2024
Response from Guest care Agent on 24 Apr 2024
Thank you to sharing your experience about your recent stay with us. It is gratifying to read that you enjoyed our hotel. Please do not hesitate to contact us for any further requirements; It will be a pleasure to assist you. Regards,

10/10 Excellent

Ceci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel its beautiful
Stayed 7 nights in Apr 2024
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

6/10 Okay

Ivonne

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hot tub did not work, pools needs more maintenance, water looked green and dirty, also the whirlpool at the room did not work, and after shower there was water everywhere. Also, advertised free shuttle to the airport, but is not available 24 hrs.
Stayed 1 night in Apr 2024
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

8/10 Good

Mike

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

8/10 Good

sergio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant food was not so great.
Stayed 1 night in Apr 2024
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property clean and safe. Location difficult to drive to directly and area is loud but overall a suitable hotel.
Stayed 1 night in Apr 2024
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Care Agent on 9 May 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

8/10 Good

Elena, Clearwater

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest care Agent on 24 Apr 2024
Muchas gracias por su compartir su retroalimentación de su estadía. Nos complace saber que disfruto su estancia con nosotros. Esperamos tener la oportunidad de asistirle nuevamente.

10/10 Excellent

Vianey

Stayed 1 night in Apr 2024
Response from Agente de Servicio al Cliente on 7 May 2024
Muchas gracias estimada Vianey por su visita y calificación, la cual es muy importante para nosotrosEsperamos que nos visite nuevamente.Saludos,

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Apr 2024
Response from Guest care Agent on 24 Apr 2024
Muchas gracias por su compartir su retroalimentación de su estadía. Nos complace saber que disfruto su estancia con nosotros. Esperamos tener la oportunidad de asistirle nuevamente.

10/10 Excellent

Luc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting. A variety of amenities and multiple pools. Rooms were very clean and comfortable.
Stayed 2 nights in Apr 2024
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay and found our rooms very cleaned and comfortable. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. Only needed a place to sleep. Was not provided with towels however
Stayed 1 night in Apr 2024
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

2/10 Terrible

giser

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Where can I start? Outdated Our room didn't have hot water as soon as we git to the hotel they gave us a cheaper room Jacuzzi inside pool didn't have hot water either Zakura restaurant was closed and the only one open Quatro was HORRIBLE. DON NOT GO THERE!!!! food was disgusting and horrible, they only had 1 person the "chef" if there was one ( we still believe it was the same guy making everything and thats the reason why he kept dissappearing. He was friendly but the poor guys was the host, bartender, cashier, boss boy, and i still believed he was trying to cook I really didn't see anybody else there. It was just to kuch for 1 person. We took a bite of the food we ordered and almost threw up. Rooms were Outdated but quiet and clean. They kept forgetting to leave towels in the morning but ok. Staff was really friendly Location is not the best. Away from all the attractions but if u are only staying or passing by for 1 day is ok.
Stayed 3 nights in Apr 2024
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Care Agent on 4 May 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 Excellent

JIRIANI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cómodo
Stayed 1 night in Apr 2024
Response from Guest care Agent on 24 Apr 2024
Muchas gracias por su compartir su retroalimentación de su estadía. Nos complace saber que disfruto su estancia con nosotros. Esperamos tener la oportunidad de asistirle nuevamente.

10/10 Excellent

Bzhyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Care Agent on 1 May 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 Excellent

Willer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean property. The staff was also friendly and welcoming.
Stayed 3 nights in Feb 2024
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 Excellent

James

Liked: Staff & service, amenities, property conditions & facilities
The staff were really great. The best hotel experience I ever had.
Stayed 5 nights in Apr 2024
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us, we are plaesed to read our staff has exceed your ecxpectation. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms were clean but a bit dated, ac unit noisy and difficult to adjust. Staff was super nice, lobby and gift shop very nice.
Stayed 1 night in Apr 2024
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Fast check in
Stayed 1 night in Apr 2024
Response from Guest care Agent on 24 Apr 2024
Muchas gracias por su compartir su retroalimentación de su estadía. Nos complace saber que disfruto su estancia con nosotros. Esperamos tener la oportunidad de asistirle nuevamente.

4/10 Poor

Stefany

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed here for one night. Older hotel. Room smelled a little weird. Bathroom was very outdated. No hot water for a shower. That really sucked after a long day. At check in I confirmed that breakfast was included and when we went to eat, we were declined. Very disappointed. I actually booked this one night stay because it was included. Overall would not go back. Not impressed at all.
Stayed 1 night in Apr 2024
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

6/10 Okay

Erin

Travelled with partner
the place was noisy and breakfast wasn’t included. the showerhead is way too short — 5 feet — and the bathroom tiles are slippery.
Stayed 1 night in Apr 2024
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

6/10 Okay

Martin

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel rooms and pools had their best time 10 years ago…
Stayed 2 nights in Apr 2024
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

2/10 Terrible

Laura

Travelled with partner
Disliked: Property conditions & facilities
No hot water. Broken window in bathroom, lots of mosquitos. Thermostat was broken and room was freezing, 61 degrees.
Stayed 1 night in Apr 2024
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

6/10 Okay

Steven

Liked: Staff & service
Disliked: Cleanliness
Hotel seems old and empty. They turn on lights in rooms so it seems occupied. Water pressure was terrible and carpet kind of sticky. Gym has no AC or ventilation.
Stayed 1 night in Apr 2024
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

8/10 Good

Josephine

Travelled with partner
Disliked: Property conditions & facilities
Needs renovation. Can't control room temperature. Paper thin walls.
Stayed 1 night in Apr 2024
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

4/10 Poor

Ted

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Lobby looking great but room was old and no towels they were no water after 1st day
Stayed 2 nights in Mar 2024
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We checked in and checked out 30 minutes later. We would rather lose money than stay at this hotel. Old, dirty, and run down.
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.

10/10 Excellent

jonathan

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

8/10 Good

Samuel

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,

8/10 Good

Wilberg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,

4/10 Poor

Karen Ann Marie

Disliked: Staff & service, property conditions & facilities
Response from Guest care Agent on 24 Apr 2024
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.