Comfort Double Room | Desk, laptop workspace, iron/ironing board
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Reviews of Casa Royal Inn

2 out of 5
Casa Royal Inn
610 East Hedding Street, San Jose, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 64 out of 177 reviews" "
Rating 8 - Good. 71 out of 177 reviews" "
Rating 6 - Okay. 18 out of 177 reviews" "
Rating 4 - Poor. 14 out of 177 reviews" "
Rating 2 - Terrible. 10 out of 177 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Staff & service, property conditions & facilities
The staff were polite I just wished the Wi-Fi was better.
Stayed 1 night in Feb 2024
Response from g2. on 19 Feb 2024
Thank you for choosing our hotel and we hope to have the opportunity to welcome you back soon.

4/10 Poor

thy

Travelled with group
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from g2. on 19 Feb 2024
Thanks for staying with us. We appreciate your feedback !

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from g2 on 21 Dec 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

4/10 Poor

Alejandra

There was a guest/person yelling the entire night. Got this hotel room to rest and was woken up multiple times throughout the night.
Stayed 1 night in Nov 2023
Response from g2 on 21 Dec 2023
We value your feedback and appreciate you taking the time to share your experience with us. We would like to make it right and hope that you will give us another chance to exceed your expectations in the future.

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from G2 on 16 Oct 2023
We value your feedback and appreciate you taking the time to share your experience with us. We would like to make it right and hope that you will give us another chance to exceed your expectations in the future. Thank You.

2/10 Terrible

Britneigh

Disliked: Cleanliness, staff & service, property conditions & facilities
Very sketchy area. Dirty. Towels were crunchy feeling. Owner was nice tho.
Stayed 1 night in Oct 2023
Response from G2 on 9 Oct 2023
We value your feedback and appreciate you taking the time to share your experience with us. We would like to make it right and hope that you will give us another chance to exceed your expectations in the future.

10/10 Excellent

Zander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of checking in at Casa Roll Inn, and I cannot express enough how impressed I was with their customer service. From the moment I stepped foot into the establishment, I was greeted with warm smiles and a genuine eagerness to assist. The staff at Casa Roll Inn went above and beyond to ensure that my check-in process was smooth and hassle-free. They were patient, attentive, and took the time to answer all of my questions. Their professionalism and friendliness created a welcoming and comforting atmosphere. I truly felt like a valued guest. The level of care and attention to detail they provided made me feel confident that my stay would be exceptional. I highly recommend Casa Roll Inn to anyone seeking unmatched customer service and a delightful experience.
Stayed 1 night in Oct 2023
Response from G2. on 5 Oct 2023
We value your feedback and appreciate you taking the time to share your experience with us. We would like to make it right and hope that you will give us another chance to exceed your expectations in the future.

10/10 Excellent

MARGARITA

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff very nice i go there all the time the e people who work their are very accommodating i recommend casa royal to everyone cant wait to come back
Response from G2. on 4 Oct 2023
Thank you for choosing our hotel and we hope to have the opportunity to welcome you back soon.

6/10 Okay

Mike

Business traveller
If you're looking for a quiet place, I'm not sure this is it. There were people in the hallway at all hours including some intoxicated females at 4:00am. I think people stay there long term. No lobby, just a window. Parking is fine. Mattress is not the greatest. It served the purpose of a bed for the night, but overall I was disappointed and won't stay there again. Microwave and mini fridge in the room makes it nice if you're stayinh a few days. Other than that, I'll stick to larger chains.
Stayed 1 night in Sep 2023
Response from g2 on 21 Sept 2023
Thank you for choosing Casa Royal Inn!! Thank you for your feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Just an overnight stop for me - as I was on an early flight from SanFran the next day. Good location, easy to find and my room was quiet & comfortable. Nice people and a warm welcome too. Much less expensive than staying closer to the airport… took only 45 minutes to drive there. I'd happily stay at this property again.
Stayed 1 night in Sep 2023
Response from g2 on 21 Sept 2023
Thank you for choosing Casa Royal Inn!! Thank you for your feedback!

10/10 Excellent

Jemilie

Liked: Cleanliness, staff & service, property conditions & facilities
Early check in was the best
Stayed 1 night in Sep 2023
Response from g2 on 21 Sept 2023
Thank you for choosing Casa Royal Inn!! Thank you for your feedback!

6/10 Okay

Adalyn

Stayed 1 night in Aug 2023
Response from g2 on 23 Sept 2023
Thank you for choosing Casa Royal Inn!! Thank you for your feedback!

4/10 Poor

VictorinoxD

Stayed 1 night in Jul 2023
Response from g2 on 21 Sept 2023
Thank you for choosing Casa Royal Inn!! Thank you for your feedback!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Nice and clean
Stayed 1 night in Jul 2023
Response from g2 on 7 Aug 2023
Thank you for your feedback, hope to see you soon whenever your travels bring you back to the area!

10/10 Excellent

Hoang

Good
Stayed 1 night in Jul 2023
Response from g2 on 7 Aug 2023
Thank you for your feedback, hope to see you soon whenever your travels bring you back to the area!

6/10 Okay

Razel Junne, Cypress

Travelled with partner
It's not like how it looks in the pictures. Room was dirty and worn out. The place was a little run down.
Stayed 1 night in May 2023
Response from g2 on 4 Jun 2023
Thanks for staying with us. We appreciate your feedback !

4/10 Poor

Catherine

Stayed 1 night in May 2023
Response from g2 on 19 Jun 2023
Thank you for sharing your feedback with us and please accept our apologies for the not being able to exceed your expectations. May we ask how could we have done things differently to improve your experience? Thank you!

10/10 Excellent

fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa royal inn
My stay at casa Royal was very pleasant, as soon as checking the staff went above and beyond to accommodate me with early checking. Super friendly. Room was clean and above all it was very saved. I highly recommend it.
Stayed 1 night in May 2023
Response from g2 on 13 May 2023
Thank you very much for choosing the San Jose Casa Royal inn and we are delighted that you enjoyed your stay with us. We look forward to hosting you again soon.

2/10 Terrible

Denis

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from g2 on 4 Jun 2023
Thanks for staying with us. We appreciate your feedback !

8/10 Good

Humberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Mar 2023
Response from G2 on 17 Mar 2023
Dear Humberto Thank you for the great comments! We look forward to your next visit with us. Have a great day!

6/10 Okay

Heather

Travelled with family
Disliked: Room comfort
Stayed 1 night in Jan 2023
Response from Management on 7 Mar 2023
We appreciate your ratings. Thank you for sharing.

4/10 Poor

dave

Business traveller
Disliked: Cleanliness
The property looked as though it went thru a low budget remodel. In my room, there was no soap in shower dispenser, 1 light fixture in op and 2 others damaged, bed wasn't stable and moved away from the wall. The floor was dirty, bedside table drawer didn't close, flooring was replaced but the trim wasn't the same as the rest of the room, and the paint wasn't updated so it just looked sloppy and low budget.
Stayed 1 night in Nov 2022
Response from g2 on 7 Aug 2023
Thanks for staying with us. We appreciate your feedback !

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from g2 on 7 Aug 2023
Thank you for your feedback, hope to see you soon whenever your travels bring you back to the area!

10/10 Excellent

Maria, Carmichael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
wanted to share that for location and price and being a small hotel 🛏️ it's was very clean and lady helped me with my 3 am late reservation when another hotel did not respect my reservation,, I was very happy with Casa Corral and will stay there again ,,Thanks
Stayed 1 night in Jun 2022
Response from g2 on 15 Jun 2022
Thank You Maria for your positive review of our property, We are proud to know you enjoyed your stay with us. We are looking forward to seeing you again in the near future.

2/10 Terrible

Isaac

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2022
Response from g2 on 7 Aug 2023
Thanks for staying with us. We appreciate your feedback !

8/10 Good

Karen

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021
Response from G2 on 22 Jul 2021
Hello Karen ,Thank You for taking the time to post your review, we appreciate and always value your comments so that we may make your next visit even more enjoyable

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Left my charger there and they actually kept it and held onto it for me so I can pick it up. Definitely will stay with them again.
Stayed 1 night in Jul 2021
Response from G2 on 22 Jul 2021
Hello Anonymous ,Thank You for taking the time to post your review, we appreciate and always value your comments so that we may make your next visit even more enjoyable

8/10 Good

Saul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from G2 on 1 May 2021
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!

2/10 Terrible

Gavin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from G2 on 24 Aug 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room looked nice. I liked the furniture. The towel was stained and fraying. Staff was very helpful..
Stayed 1 night in May 2020
Response from G2. on 28 May 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from G2. on 1 May 2020
Hello Anonymous, Thank You for posting your review and for the 10 star rating, glad to hear you enjoyed your stay with us and hope we get the pleasure of seeing you again soon

10/10 Excellent

andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
one great hotel , stayed here many times , the staff is super friendly.
Stayed 1 night in Mar 2020
Response from g2 on 30 Mar 2020
It is great to hear you found our room was nicely appointed and our staff was helpful and were able to assist with your needs. Your business is much appreciated and we look forward to welcoming you back in the near future.

10/10 Excellent

Daisy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from g2 on 30 Mar 2020
It is great to hear you found our room was nicely appointed and our staff was helpful and were able to assist with your needs. Your business is much appreciated and we look forward to welcoming you back in the near future.

6/10 Okay

Patricia

Travelled with family
Liked: Staff & service
Stayed 1 night in Mar 2020
Response from G2 on 20 Mar 2020
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice budget hotel. Secure entrance to the room doors so that is a great plus. Rooms were very modern and clean. Felt like I was in more expensive hotel. Bed was comfortable. The linens were very thin but turned on heater to make it perfectly comfortable. Water pressure was a bit low in the shower but not a huge deal. Great value for very expensive room rates this week. Hidden gem for weeks when the normal stay hotels are super expensive.
Stayed 2 nights in Mar 2020
Response from G2 on 20 Mar 2020
Thanks for staying with us. We appreciate your feedback.

6/10 Okay

Musa

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2020
Response from g2 on 13 Feb 2020
Thank You for taking the time to post your review, we always welcome hearing feedback and are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

GILBERT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Love this small place... Very nice staff,... Very clean rooms
Stayed 1 night in Feb 2020
Response from g2 on 12 Feb 2020
Hello Gilbert, we are grateful for your review and elated that you enjoyed your stay with us. We look forward to seeing you next time your travels bring you to the San Jose area!

10/10 Excellent

expedia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One great place to stay
One great hotel , the staff are great folks, i've been to 100 hotels in the past 10 years and this is by far the best , a tight niched clean hotel and you feel secure staying here .
Stayed 4 nights in Feb 2020
Response from g2 on 11 Feb 2020
, Thank You for taking the time to post your review, we always welcome hearing feedback and are glad you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from g2 on 11 Feb 2020
, Thank You for taking the time to post your review, we always welcome hearing feedback and are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
This is a very nice hotel. Very close to restaurants , and the gas station is like less than 100 feet away. The rooms are exactly like the photos, very clean and new. Mini fridge, Micro wave and iron, blow dryer, etc. in the room. They even have a gym. Very friendly staff and check in was a breeze. I definitely would recommend this hotel.
Stayed 1 night in Feb 2020
Response from g2 on 7 Feb 2020
hank you for the amazing rating, ! We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Casa Royali inn Tanks again and have a fantastic day!

10/10 Excellent

Sonia, San Jose, Ca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rate this hotel 5 stars because the hotel is very clean and their staff are very courteous. A nice quiet place to relax and enjoy your stay.
Stayed 1 night in Jan 2020
Response from g2 on 31 Jan 2020
Thank you, so much for your 5 star review. It is great to hear you found our room was nicely appointed and our staff was helpful and were able to assist with your needs. Your business is much appreciated and we look forward to welcoming you back in the near future.

6/10 Okay

Jose

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from G2 on 10 Jan 2020
Thank you for your recent review on Hotels.com. We truly appreciate your feedback. We certainly hope you had a great stay with us. Thank you for your business .

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good impression,clean room,a lot of space.
Stayed 2 nights in Dec 2019
Response from G2 on 13 Dec 2019
Thanks for staying with us. We appreciate your feedback.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from G2 on 11 Dec 2019
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Pablo

Stayed 1 night in Nov 2019
Response from g2 on 7 Aug 2023
Thanks for staying with us. We appreciate your feedback !

10/10 Excellent

Alycia

Stayed 1 night in Nov 2019
Response from g2 on 7 Aug 2023
Thanks for staying with us. We appreciate your feedback !

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small, quiet and clean. Close to the hickey stadium. A real surprise!
Stayed 1 night in Nov 2019
Response from Jitu on 11 Nov 2019
Thank you, so much for your 5 star review. It is great to hear you found our room was nicely appointed and our staff was helpful and were able to assist with your needs. Your business is much appreciated and we look forward to welcoming you back in the near future.

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from G2. on 11 Nov 2019
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from g2 on 7 Aug 2023
Thanks for staying with us. We appreciate your feedback !

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from G2. on 29 Oct 2019
Thanks for staying with us. We appreciate your feedback.