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Reviews of Hyatt Ziva Los Cabos- All Inclusive

4.5 out of 5
Hyatt Ziva Los Cabos- All Inclusive
Paseo del Malecón l-5 D, San José del Cabo, BCS

Reviews

8.8

Excellent

Rating 10 - Excellent. 1676 out of 2649 reviews" "
Rating 8 - Good. 520 out of 2649 reviews" "
Rating 6 - Okay. 245 out of 2649 reviews" "
Rating 4 - Poor. 106 out of 2649 reviews" "
Rating 2 - Terrible. 102 out of 2649 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, property, classes, spa, food and restaurants were excellent and out of this world !! I would definitely recommend Hyatt Ziva to my friends!!
Stayed 3 nights in May 2024

8/10 Good

Tatyana, Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 4 nights in May 2024

8/10 Good

Dymonique

Liked: Cleanliness, staff & service, property conditions & facilities
Need more activities. No entertainment made it difficult to enjoy the stay, considering what it cost to stay there. Visitors literally had to find things to do the entire time. Not fun!
Stayed 4 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 24 May 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

6/10 Okay

Anaeis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the quality of the food was better.
Stayed 3 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 24 May 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

10/10 Excellent

Matt

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 24 May 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amaxing!
Stayed 7 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 23 May 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Gene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, the pool side service was excellent thanks to Alejandro! He was very attentive and made us feel welcome. Thank you Alejandro!
Stayed 3 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 21 May 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Mariel Alejandra De la Rosa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 20 May 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

ji bum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 20 May 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

6/10 Okay

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the food is over rated
Stayed 4 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 20 May 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

10/10 Excellent

Richard, Fremont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 20 May 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

BERNARDO ARTURO

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt Ziva was wonderful. Took our 7month old for the first time. Service was way better than I remember. Staff would go over the top and was helpful. Rooms were very clean. The food was also great! Pool side tacos amazing.
Stayed 4 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 20 May 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Vladimir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good resort
Stayed 8 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 17 May 2024
Thank you for your review and feedback, we look forward to host you again soon!

8/10 Good

Waseem, Fairfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall satisfied with our stay. Staff was helpful when needed. Good choice of food available.
Stayed 4 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 15 May 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Piyush

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, and a large property
Stayed 2 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 15 May 2024
Thank you for your review and feedback, we look forward to host you again soon!

10/10 Excellent

Alelisha

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Hyatt Ziva Los Cabos Team on 15 May 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Yousri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 15 May 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Saba

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place for a family trip
Stayed 3 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 13 May 2024
Thank you for your review and feedback, we look forward to host you again soon!

6/10 Okay

lin

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 14 May 2024
Thank you for your review, we look forward to host you again soon!

6/10 Okay

Mouhammad Rateb, Detroit

Disliked: Property conditions & facilities
Stayed 4 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 13 May 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Mohammed

Travelled with family, Travelled with group
Fun environment, friendly staff, clean warm pools, beautiful property, easy access to bars, restaurants. Spacious rooms.
Stayed 3 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 10 May 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

LeAnn Marie B, West Jordan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort. We did not have a bad meal, drink or snack. All staff are friendly, helpful and amazing. Lobby bar had excellent service ( thank you Estella and Rosario!!). Tequila bar was a waste, not included in all-inclusive so always empty. Rooms were clean and comfortable, it was cleaned daily and early. The bar service was great as well. Looking forward to going again!!
Stayed 7 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 13 May 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Sheila

Travelled with partner
Liked: Property conditions & facilities
Awesome property
Stayed 4 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 9 May 2024
Thank you for your review and feedback, we look forward to host you again soon!

8/10 Good

gevorg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 9 May 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

ALFONSO

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 9 May 2024
Thank you for your review and feedback, we look forward to host you again soon!

8/10 Good

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xxx
Stayed 3 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 9 May 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hyatt Ziva Los Cabos Team on 8 May 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Brandon

Liked: Amenities
Fantastic service and quality. I’d go again
Stayed 3 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 6 May 2024
Thank you for your review and feedback, we look forward to host you again soon!

8/10 Good

Stacey Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mini bar was not stalked well, couldn’t have full bottle of wine in room without paying for it. You had to scan a QR code on the tv for room service and I could never get it to work, no room service menus. Bars by the pools close early
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 8 May 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

6/10 Okay

Veronica

Travelled with family and small children
Liked: Staff & service
Food was not the best.
Stayed 3 nights in May 2024
Response from Hyatt Ziva Los Cabos Team on 6 May 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

8/10 Good

BONN SANDY GIFT

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time visiting Cabo and this resort did not disppointed. I visited with my husband another couple who are very dear to us. We requested to stay in thesame floor building but resort management even upgraded our rooms so we can stay next to each other. The resort is very well-maintained and the service is also great! We are all pretty pleased given that it's an all-inclusive resort and yet we received 4-5star service! Would definitely come back and recommend to people!
Stayed 3 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 4 May 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights for our 25th anniversary. Wonderful room, I recommend the club rooms for the ocean views and sounds, as well as the sunrise from the balcony. One night the staff decorated our room for our anniversary without me requesting this which was special. Another night I purchased the romantic dinner for two on the beach, and the food and staff were amazing. Five course meal, wine, cocktails, etc... When we got back to the room they brought chocolate covered strawberries and Champaigne. Very nice touch, well worth it! The gym was very nice as well, with dumbbells going up to 100 lbs., flat bench, and A/C. Can't beat that if you like to workout as well as cardio machines overlooking the ocean. Food was great, no complaints. Only waiting one night for a restaurant for 30 minutes because we showed up later at a popular time, so this was expected. I liked the pool with games was seperate from the infinity pool with the swim up bar. Sure there were a few kids but staff didn't let them play football or other games. The pools never felt crowded. I would recommend this place without hesitation to friends, family, and I would definitely stay again. Karla in the guest services made sure my romantic dinner was flawless, and she is extremely polite and friendly. Thank you all for a wonderful anniversary trip!
Stayed 5 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 3 May 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Jacob

Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 20 May 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Christine Minjung, Los Alamitos

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 30 Apr 2024
Thank you for your review and feedback, we look forward to host you again soon!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip, excellent staff. Care free vacation
Stayed 6 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 29 Apr 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

Monica

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing! Everyone was so friendly and helpful. We especially loved our waiter Amulfo at the Plaza. He was so cheerful, polite and attentive!! We loved the food and the property. We will definitely return!
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 29 Apr 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

10/10 Excellent

JACQUELINE RENE, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was above and beyond the best affordable all inclusive resort! The amenities and options were AMAZING!!
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 29 Apr 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
the pool closes at 8:00pm
Stayed 2 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 21 Apr 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Mandar Prakash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 20 Apr 2024
Thank you for your review, we look forward to host you again soon!

8/10 Good

Richard James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wish we could have gotten in the water only tecate beer, need choice. people great and staff very good. always smile.
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 16 Apr 2024
Thank you for your review we will share your kind words with our amazing team. As for the feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

8/10 Good

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this is a great resort. Our kids particularly loved the kids club and wanted to go everyday! The staff, particularly, Karla, Lisset, Corina, and Mario were fantastic. You could tell that they put a lot of enery into engaing with kids and making the activities special. The "Teepee" night show was excellent.
Stayed 6 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 15 Apr 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

8/10 Good

Jacob, Bothell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 17 Apr 2024
Thank you for your review, we look forward to host you again soon!

8/10 Good

Swati

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like more food options for lunch
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 15 Apr 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We look forward to host you again soon!

10/10 Excellent

Zhenyu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort!
Stayed 3 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 19 Apr 2024
Thank you for your review and feedback, we will share your kind words with our amazing team and we look forward to host you again soon!

2/10 Terrible

Prasanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property facilities were good , but they charged me almost double for my stay. The reason Hyatt Ziva gave is that Expedia paid for only 2 people and I have to pay for my 2 kids. My booking clearly was for 2 adults and 2 children, but they said Expedia only paid for 2. No phone support from Expedia was available. Virtual chat support was terrible. I ended up paying extra for the stay. After your booking, within the cancellation window, make sure you call Hyatt Ziva and confirm the details of booking
Stayed 6 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 12 Apr 2024
Thank you for your review and feedback, your reservation was done incorrectly because you include two adults and two kids under 1 year old, which in our system is free. But your kids are older than two years old which is the age where they should pay a kids rate, for that reason you had to pay the difference that were not considere on Expedia. If the reservation had been made correctly with the kids age, you should not had to pay any difference. Thank you for your undertanding. Let us know if you need further assistance!

10/10 Excellent

Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean
Stayed 7 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 11 Apr 2024
Thank you for your review and feedback, we look forward to host you again soon!

4/10 Poor

Steven

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms were very dated and not super clean. Pull out couch beds were broken and everything was extremely worn. No hot water from 3-6pm each day. Not enough chairs at the pool so you have to wake up at 5:30am to try and grab chairs. Food was not great. The hotel hosted an outdoor wedding that was extremely loud until almost 11pm and kept the kids up.
Stayed 4 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 10 Apr 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We hope we can have a new opportunity to host you again soon!

2/10 Terrible

Robert, Chicago

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wouldn’t stay here again if it was free. Fortunate to travel a ton, global services airlines, platinum every hotel chain on earth. Had to come here for a wedding, absolutely disgusted. The staff were very nice though! Not their fault they work here. Food was trash, room was disgusting, our clothes smell like mold. Laptop would have been stolen if we didn’t call in specifically asking for it. Hyatt should be embarrassed.
Stayed 1 night in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 9 Apr 2024
Thank you for your review and feedback, we will take this in consideration to improve our service. We hope we can have a new opportunity to host you again soon!

8/10 Good

Jane

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Hyatt Ziva Los Cabos Team on 11 Apr 2024
Thank you for your review, we look forward to host you again soon!

10/10 Excellent

Cristian, Cortlandt Manor

Stayed 6 nights in Mar 2024
Response from Hyatt Ziva Los Cabos Team on 29 Apr 2024
Thank you for your review, we look forward to host you again soon!