Lobby sitting area

Reviews of Hotel Aeropuerto Los Cabos

3.5 out of 5
Hotel Aeropuerto Los Cabos
Acceso al Aeropuerto M-14C L-05, Colonia Las Veredas, San José del Cabo, BCS

Reviews

8.6

Excellent

Rating 10 - Excellent. 531 out of 977 reviews" "
Rating 8 - Good. 292 out of 977 reviews" "
Rating 6 - Okay. 88 out of 977 reviews" "
Rating 4 - Poor. 40 out of 977 reviews" "
Rating 2 - Terrible. 26 out of 977 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

CHISA BURWELL George

Liked: Cleanliness
Disliked: Staff & service, amenities
There is nothing in the area other than the airport and rents cars
Stayed 1 night in May 2024

10/10 Excellent

William

Travelled with family
Great
Stayed 1 night in May 2024

10/10 Excellent

Kiren

Stayed 1 night in May 2024

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel in it self was good and the gentleman who took care of us did his job accordingly. The restaurant was really good and service was on point.
Stayed 1 night in May 2024

10/10 Excellent

Stefanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a very good experience. Our flies was canceled and we needed a overnight stay ,not breaking the bank and close to airport because we was not willing to spend a fortune on a cap to the next city. The hotel overs a airport shuttle ( its actually walkable without a lot of luggage) After the call it took about 10 min to arrive. Check in is at 3pm . We had to wait. but that was okay The lobby was cool , a comfortable couch and a restroom.. Check in was fast and staff friendly. Nice room, clean bathroom. coffee maker, coffee and a bottle of water were in the room. No fridge. Bed was hard , but i love that. Breakfast was included and good, so as the dinner. Was a very good stay
Stayed 1 night in May 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Things were great! The bed was comfy and the food was good.
Stayed 1 night in May 2024

4/10 Poor

A.

Travelled with partner
I was overcharged by Expedia
Stayed 1 night in Apr 2024

10/10 Excellent

Carlo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Trovo assurdo che in un Hotel di fronte all'aeroporto, la colazione, peraltro compresa nel prezzo, venga servita dalle 7:00. Il mio check in era alle 6:00! Anche il servizio navetta non è funzionale ad un hotel con queste caratteristiche: una partenza ogni ora!
Stayed 1 night in Apr 2024

8/10 Good

David

Travelled with partner
Disliked: Amenities
Basic rooms for overnight stay. The food in the restaurant is below average. Very difficult to walk anywhere.
Stayed 2 nights in Apr 2024

10/10 Excellent

michael

ot
Stayed 1 night in Apr 2024

10/10 Excellent

Esha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cute decor, cozy & clean accommodations, all in a quiet neighbourhood. The friendly staff here was the highlight—after we checked out, they were worried that we’d forgotten a hat (intentionally thrown out) so sent a staff person to run down the road after us just in case! The nicest people, very professional and attentive while giving us privacy. I would absolutely go back again.
Stayed 1 night in Apr 2024

8/10 Good

ARCELIA, LA PUENTE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were good. Bed was very comfortable
Stayed 1 night in Apr 2024

8/10 Good

Ann

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Estelle

Stayed 1 night in Apr 2024

2/10 Terrible

Gustavo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Mar 2024

10/10 Excellent

Martha

Great hotel and location
Stayed 1 night in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful people at the hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey, Anmore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff Quiet and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024

8/10 Good

David, Halifax

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No USB support in the room. Staff very friendly and helpful.
Stayed 1 night in Mar 2024

8/10 Good

John

Stayed 1 night in Mar 2024

8/10 Good

June

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and nice bed. Waiter of restaurant not friendly for breakfast. Also accused of a missing towel on checkout- had to catch my flight so I just paid a 20$ fee for said towel so I could get to airport. Other than that the room was quiet and clean and comfortable king bed. Large room service menu. Hot shower.
Stayed 1 night in Mar 2024

6/10 Okay

Gary

Travelled with group
I ordered shuttle for 5:30 and driver didn’t show up until 6:00. Almost missed the flight.
Stayed 1 night in Mar 2024
Response from Xochitl Farfan on 11 Mar 2024
Hola Mr. Gary, Thank you for your preference, and thank you very much for taking your time to let us know your feedback. We have shared your comments with the management, so they can adjust procedures and schedules and avoid this situation to happen again. We are very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos in the near future.

8/10 Good

Blanca

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Restaurar stuff should be more welcoming to guesses.the reception looks like saying by themselves there you go another one!…smile people!!!.. be more happy and be glad that you have a job to do.
Stayed 3 nights in Feb 2024
Response from Xochitl Farfan on 11 Mar 2024
Hola Ms. Blanca, Thank you for your preference, and thank you very much for taking your time to let us know your feedbackI have shared your comments with our management and we will work on training to develope our service skillsWe are very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos in the near future

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, space rooms and close to the airport
Stayed 1 night in Mar 2024
Response from Xochitl Farfan on 9 Mar 2024
Hola Ms. Gail, Thank you for your preference, and thank you very much for taking your time to let us know your feedback.We are very happy to know that you have enjoyed our service and instalations. We ar very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos in the near future.

10/10 Excellent

Carole

Travelled with family
Liked: Amenities
Hôtel parfaite pour prendre son vol,, vraiment tout près de l’aéroport.
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on 9 Mar 2024
Cher invité, Merci beaucoup pour votre préference, et merci beaucoup davoir prendre le temps de nous faire connaissance de votre avis. Nous étons ravis de saoir que vous avez apprécié la proximité de lhotel avec laéroport, nous services et installations. Nous espérons vous accueillir á nouveau dans un avenir proche

10/10 Excellent

Glenn

Travelled with partner
Staff were great. Pool was a big plus. Only stayed 1 night and heading home.
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on 6 Mar 2024
Hola Mr. Glenn, Thank you for your preference and thank you very much for taking your time to let us know your feedback. We are very happy to know that you have enjoyed our service and instalationsWe are very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos in the near future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient after long day of travel
Clean, convenient, comfortable for a brief overnight stay after a Lind travel day. Restaurant had many good choices and food was decent. Also qui k response shuttle pick up on demand rather than holing a cab was great. Would stay again.
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on 28 Feb 2024
Dear guest,Thank you for your preference, and thank you very much for taking your time and let us know your feedback, we are very happy to hear that you have enjoyed our instalations and services. We are very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos in the near future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently a short distance from the airport but not noisy. Friendly staff, excellent room and facilities. Remember to exchange some dollars for pesos beforehand to use vending machines and make certain purchases.
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on 28 Feb 2024
Dear guest, Thank you for your preference, and thank you very much for taking your time and let us know your feedback, we are very happy to hear that you have enjoyed our instalations and services. We are very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos in the near future

10/10 Excellent

Suzanne

Stayed 1 night in Feb 2024
Response from Xochitl Farfan on 26 Feb 2024
Hola Ms. Suzanne, Thank you for your preference and thank you very much for taking your time to let us know your feedback, we are happy to know that you have enjoyed our Service and Instalations. We are very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos in the near future

10/10 Excellent

scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport great food in restaurant
Stayed 2 nights in Feb 2024
Response from Xochitl Farfan on 22 Feb 2024
Hola Mr. Scott, Thank you for your preference and thank you very much for taking a moment to let us know your feedback. We are very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos.

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and smooth check in. Great!
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on 21 Feb 2024
Hola Julie, Thank you for your preference and thank you very much for taking your time to let us know your feedback.We are grateful to get to know that our check in process is smooth. We are very much looking forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Xochitl Farfan on 21 Feb 2024
Dear guest, Thank you for your preference and thank you very much for taking your time to let us know your feedback. We would like to have a little bit more detail about your feedback to address the things we can improve and develope.We are very much looking forward to welcoming you back in the near future

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and very convenient!
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on 19 Feb 2024
Hola Ms. Julie, Thank you for your preference and thank you very much for taking your time to let us know your feedback.We are very happy to get to know that you have enjoyed our service and instalationswe are very much looking forward to welcoming you back in the near future.

8/10 Good

Margaret

Stayed 1 night in Feb 2024

10/10 Excellent

Cherral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on 19 Feb 2024
Hola Mr. Cherral, Thank you for your preference and thank you very much for taking your time to let us know your feedbackWe are very kappy to know that you have enjoyed our Service and Instalations. We are very much looking forward to welcoming you back

8/10 Good

Victoria

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on 16 Feb 2024
Hola Ms. Victoria, Thank you for your preference, and thank you very very much for taking your time to let us know your feedback. We are very much looking forward to welcoming you back to hotel Aeropuerto Los Cabos!

8/10 Good

Gary

Everything is good
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on 14 Feb 2024
Hola Mr. Gary, Thank you for your preference, and thank you very much for taking your time to let us know your feedback. We will continue working to develop our standards. Looking very much forward to welcoming you back in the near futurte

10/10 Excellent

Claudette R.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really close to the airport
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on 13 Feb 2024
Hola Ms. Claudette, Thank you for your preference, and very much thank you for taking your time to let us know your opinion about the Hotel and service, we are very happy to confirm that our location is a plus for our guests. We are very much looking forward to welcoming you to Hotel Aeropuerto Los Cabos back in the near futureKind regards,

4/10 Poor

Jaime

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place used to be Western inn and I believe it was better run than now!!
Stayed 1 night in Jan 2024
Response from Xochitl Farfan on 13 Feb 2024
Hola Mr. Jaime, Thank you for your preference, and also very much thank you for let us know your feedback. We have shared your comments with our management, If it would be possible for you to let us know a little bit more of the details that can help us to make specific changes to get up the standards that you deserve. We are very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos Warm regards

8/10 Good

ANDREW, FALLS CHURCH

Liked: Staff & service
Disliked: Cleanliness
Dirty pillowcases. Toilet didn’t flush properly. Sink doesn’t drain. Friendly hotel staff and restaurant staff. Helpful shuttle driver. Excellent guacamole, terrible oatmeal.
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on 13 Feb 2024
Hola Mr. Andrew, Thank you for your preference, also thank you very much for taking time to let us know the things we can change to met up the best of standards. We have shared this feedback with our management and both departmentes, Housekeeping and Maintenance will add an additional room check up before releasing the room to be occupied. Also our Restaurant will check closely the meals preparation. We are very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos in the near future to witness the changes and let us know how we are doing.Warm regards,

10/10 Excellent

Linda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very close and convenient to the airport. Literally a 5 minute drive. Nice staff, comfy rooms, excellent food and a great margarita!
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on 13 Feb 2024
Hola Ms. Linda, Thank you for your preference and very much thank you for taking time to let us know how you feel about our Hotel instalations and service. We are very happy to know that our efforts to make our clients stay special is working, it makes us humble and impulse us to continue working harder on the same lineThank you again, we are very much looking forward to welcoming you back in the near future Kind regards,

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Great pljace
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on 13 Feb 2024
Hola Mr. Harvey, Thank you very much for your preference, and thank you very much for taking your time to let us know your feedback. We are very happy to find out that you have enjoyed our instalations and service. We are very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos Warm regards,

6/10 Okay

Roberto

Stayed 1 night in Feb 2024
Response from Xochitl Farfan on 13 Feb 2024
Hola Mr. Roberto, Thank you for your preference, and thank you very much for taking your time to let us know how you feel about our instalations and services. We have shared your feedback with the management and we will work on the spots you are pointing out, however we would like to have more details on the things you see we can develop, feel free to contact us if you have time to.Looking forward to welcoming you back to Hotel Aeropuerto Los Cabos Warm regards,

8/10 Good

Lori

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything that we had expected
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on 13 Feb 2024
Hola Ms. Lori, Thank you for your preference, and thank you very much for taking your time to let us know your feedback. We have shared it with our management and we will address the subject you point out, if you have time to contact us and let us know a little bit more detail, will be greatly appreciated. We are very much looking forward to Welcoming you back to Hotel Aeropuerto Los CabosKind regards,

10/10 Excellent

Robert

Stayed 1 night in Feb 2024

10/10 Excellent

Michael, Stillwater

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great!
Stayed 1 night in Jan 2024
Response from Xochitl Farfan on 14 Feb 2024
Hola Mr. Michael, Thank you for your preference, and thank you very much for taking your time to let us know your feedback about the Hotel and services. Is very important for us to know that our staff was helpful you enjoy the service. We are very much looking forward to welcoming you back in the near future

2/10 Terrible

brian

Stayed 1 night in Jan 2024

10/10 Excellent

Sid

Stayed 1 night in Jan 2024