San José de las Boquillas Trip

Best Sports Book in all the land

Great place to stay!

I always enjoy staying at the Palazzo when I am visiting Vegas. It’s one of my favorite hotels.

When we first arrived and upon check-in, I showed the front desk an email I had received from the hotel confirming my stay and guaranteeing a 1 PM late check out as a VIP guest, the host was visibly upset and annoyed for having to look at the email, he continued to disagree with me maintaining that is impossible that I was made such an offer, when I also showed him that the email indicated I should ask for an upgrade to the room, that if available one would be extended to me, he became even more annoyed and said they were fully sold out and he couldn’t accommodate a room upgrade, which, is understandable. His whole demeanor was so offputting. He continued to roll his eyes and challenge me. We checked into our room, the bathroom didn’t even have Q-tips, which I find to be the simplest amenity that you can offer guests at a luxury hotel in Las Vegas. Our privacy button appeared to be out of commission, we were woken up multiple times by housekeeping, despite pressing the “do not disturb” sign. When I brought this up to the front desk at the time of check out, the only response I got was “oh ok“ I was supposed to get a $30 voucher prior to my check-in, not only did I not receive it, but I was misled to believe that it would show up as a credit on my credit card. Instead, I was charged $30 and the charge was reversed as if to reflect a $30 credit. It was not a good stay, and I likely will not be returning to this hotel.