Ratings based on 3,649 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from San Diego

Clean hotel and friendly staff close to trolley

Posted 21-Feb-2017
Very clean and friendly staff. Close to public transportation: buses, trolley, BART, and Muni trains. Walking distance to China town and Union Square. Hotel is very accommodating to kids. Exact location of hotel is in the Financial district, most places to eat will close around office hours or 8 or 9pm.
5out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 21-Feb-2017
Great service, Great staff, great restaurant, great location.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Feb-2017
Great staff that was very attentive. The turndown service that included milk and cookies was a nice touch.
5out of 5
Recommended
for Everyone
by A verified traveller from sacramento

Excellence

Posted 20-Feb-2017
Beautiful hotel with excellent staff. The front des, bellmen, valets and bartender were all personable and effecient. We have stayed at many holes in SF over the years. This was the best ever, from arrival to departure. Everything was excellent.
5out of 5
Recommended
for Everyone
by A verified traveller from Oregon

Hotel with Character

Posted 14-Feb-2017
Feels like a step back in time! We enjoyed our stay. The staff was friendly and helpful. The location was ideal for walking to most of downtown SF. Located right on cable car, there were many transportation options of walking isn't your thing. Conveniently up the street from BART, which is easy access to airport. Remember to register online with hotel so you get free wifi. BUT, double check charges upon checkout. We asked if we were charged and told no - then received a receipt via email with those charges! Staff quickly removed.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Feb-2017
great hotel, great location. The staff were extremely friendly.
5out of 5
Recommended
for Everyone
by A verified traveller from Northern California

Quiet and elegant in a great location

Posted 03-Feb-2017
The Omni is right on the California Street cable car line, and is a pleasant walk from the ferry terminal at the foot of Market Street (that's the way we arrived). The location is great, close to the meetings I had to go to and close to shopping in the Union Square area. Nob Hill is a few blocks up California and Chinatown is even closer. The staff was uniformly friendly and helpful. We'll be back.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jan-2017
Lovely hotel ..staff very friendly and helpful. Good location too.
4out of 5
Recommended
for Everyone
by A verified traveller

Staff was very nice.

Posted 30-Jan-2017
We had a great time. The bar was nice, location was okay, and the staff was very friendly.
5out of 5
Recommended
for Everyone
by A verified traveller

Fancy and clean

Posted 28-Jan-2017
Was it good staying for it Rachel, clean and safe, was recommended but expensive