Ratings based on 3,493 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 23-Sep-2016
Pros: Convenience to where I needed to be
Cons: Extra charges like WiFI
Location: Work
The hotel had an upgraded lobby. My group meets there monthly and the valet parking is convenient to get to from the BAy Bridge. The room is nice and clean but would prefer a pillow that is not too soft but no choice was given.
3out of 5
by A verified traveller from Tokyo

Old but good service

Posted 19-Sep-2016
The staff are well trained and very amiable, responding to requests in a timely manner. However, the room felt musty and OLD. The carpet was ragged and worn out, making me not want to touch it with my bare feet. The elevator was also very old and very slow, making me and other guests very impatient. It could be a great hotel if they renovated a bit!
Comment from Hotel Management
19-Sep-2016 by Sarah, Hotel Management
Thank you for choosing the Omni and for taking the time to share your feedback. We appreciate your candor as it allows our team to improve. We hope to have the opportunity to host you again. Thank you for the positive comments for our team.
5out of 5
by A verified traveller from Des Moines, IA

Top notch Staff

Posted 17-Sep-2016
People in the service industry are committed to their clients, including nice people, rude, people, etc. This said, I was touched by the genuine kindness of all the staff we encountered at the Omni. It wasn't them doing their jobs, it was them excelling at their jobs. Absolutely loved our stay.
Comment from Hotel Management
19-Sep-2016 by Sarah, Hotel Management
Thank you Jane for choosing our hotel and for taking the time to write. Our goal is to provide truly genuine service and I am so happy to hear that you experienced it. We hope to have the opportunity to host you again. Thank you.
5out of 5
by A verified traveller from Mississippi

Nice hotel in the Financial District!

Posted 15-Sep-2016
We had a great experience at the Omni! The staff was wonderful and very knowledgeable. They were able to give great tips on using BART and the cable cars for transportation. The doorman was great and gave great recommendations for dinner! Hotel is in a great location and lots of great food nearby!
5out of 5
by A verified traveller

Awesome Hotel!

Posted 14-Sep-2016
After reading reviews from others, my boyfriend and I decided to book this Hotel for our 3 night stay in San Francisco. We were more than pleased with our decision, the staff was very welcoming, the room and bathroom were very clean and remained clean throughout our stay. The location is also perfect, walking distance from the Bart Train, Union Square and restaurants. We would highly recommend this hotel.
5out of 5
by A verified traveller

Great hotel

Posted 14-Sep-2016
Enjoyed staying in the hotel. Great staff, clean and the location is close to everything
5out of 5
by A verified traveller from New York, NY

Comfortable and QUIET!!

Posted 13-Sep-2016
Pros: clean, comfortable and quiet!
Location: The North Beach neighborhood is a short walk away and a lively/energetic part of the city! Loved the out of the way bars and restaurants there!
I was initially hesitant to stay in the financial district because it felt far from everything but I actually loved the peace and quiet it afforded on the weekend!! Its proximity to the ferry building was also wonderful for a Saturday morning walk/coffee! The bed was extremely comfortable and the room was sized very generously for a city hotel!! The staff, no matter where we ran into them, was so friendly and helpful. I would stay here again and again!!
5out of 5
by A verified traveller

Cozy hotel with nice location and great staff

Posted 12-Sep-2016
Cons: Very expensive parking
The location of the hotel is very good so you can easily reach almost all of the sights on foot. The staff was very friendly. The room is cozy.
4out of 5
by A verified traveller from philly

Good for business travellers

Posted 11-Sep-2016
Everything fine ( service, amenities, bed etc) but the business district location was not very interesting from tourist perspective and lacked charm not to mention the SF views we crave when visiting. Admittedly it checks all boxes for good service and comfort but could probably do better at this price for leisure travel . Next time we'll book in Union square or waterfront areas
5out of 5
by A verified traveller from Oakton, Va

San Francisco Omni hotel

Posted 11-Sep-2016
Pros: The staff and the rooms.
Cons: wi-Fi would be free and parking would be cheaper
Location: 15 minute walk to Union Square and market Street in about a 10 minute walk to Chinatown and Little Italy
This is a centrally located hotel Near Union Square, Chinatown and Little Italy. The hotel staff was extremely helpful and friendly from the valet parkers, to the Bellman, to the front desk staff, and the housekeeping people. The room was a classic hotel room with comfortable beds and plenty of room. I would say the staff at this hotel were as friendly as any I've encountered anywhere in the world.