Ratings based on 3,296 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller

Lovely Hotel in the Heart of Financial District

Posted 29-Apr-2016
Pros: The location was great, though on a Saturday afternoon/Sunday, not a lot was open in the area.
Enjoyed the hotel a great deal. Car drop off and retrieval from the valet was simple and timely. Had a room on the upper floors with lots of sunlight and plenty of space for two people. Charlie was friendly at the front desk, and the Concierge was helpful in giving ideas for dinner. My only complaint is that there were times when we felt a bit disregarded by some of the staff. Not that people were not helpful or friendly, it is just we noted that we had to initiate service (such as requesting a glass of champagne or a bottle of water that were given to other guests who did not have to ask).
5 out of 5
by A verified traveller

Posted 27-Apr-2016
Great location. The room was clean, as were the other facilities in the hotel. Business center is a little small.
5 out of 5
by A verified traveller

Posted 26-Apr-2016
Stayed in the Omni during a recent business trip. Excellent location and great staff. The workout room was a pleasant surprise in its size and diversity. A bustling lobby made for a difficult work environment but plenty of wifi-enabled cafes nearby.
5 out of 5
by A verified traveller

Great hotel

Posted 25-Apr-2016
Room, staff, overall hotel was great. The only room for improvement was that the bar was too crowded. We couldn't get in once and couldn't get service another time. The only restaurant is a steak house which did not meet our needs. The staff did have excellent alternative choices in the area.
5 out of 5
by A verified traveller from Wiltshire, United kingdom

Superb Hotel in San Francisco

Posted 24-Apr-2016
Pros: Super friendly and helpful staff, nice rooms and a great location.
We had a 4 night stay here a couple of weeks ago now, having had our trip delayed by a couple of days. We had originally planned to stay in the Hilton Financial District, but they would not move our dates so we cancelled and booked into the Omni. Probably the best move we made. The Omni is a beautiful old style hotel in a great location in the Financial District at the foot of Chinatown. We were made incredibly welcome on arrival after a long flight from the UK and were very pleased with the room that we had chosen. It was clean and comfortable and well appointed with plenty of floor space and storage for a city hotel. Over the time of our stay the staff in the hotel were the friendliest and most helpful people I have ever met in 30 years of travelling, nothing was too much for them and everything was accomplished with a smile, overall we had a fabulous stay.
Comment from Hotel Management
25-Apr-2016 by Sarah, Hotel Management
Thank you Iain for choosing to stay in our hotel. I am so happy to know that you enjoyed your visit to San Francisco and your stay in our hotel. We value your feedback and appreciate the kind comments regarding our team. We hope to have the opportunity to host you again. Thank you!
4 out of 5
by A verified traveller

Omni

Posted 22-Apr-2016
We stayed at the Omni San Francisco while in San Fran for our honeymoon. It was the perfect choice! The staff were incredibly friendly and helpful, our room was very clean and comfortable, and the fitness center was in excellent condition every time I went. It is also within walking distance to many of the sights, including the Ferry building, Pier 33, and Fisherman's Wharf. It is pretty close to Coit Tower and Lombard Street if you don't mind walking uphill as well! We would for sure stay here again if we ever went back to San Francisco.
5 out of 5
by A verified traveller from Albuquerque

Very nice business class hotel

Posted 20-Apr-2016
Pros: staff
Staff are unbelievable ! Gracious, friendly, smiling, helpful, accommodating,etc. I could go on and on. So refreshing to know they are trained well and execute flawlessly. Hard to find this type of employee from front desk to housekeeping. Well done. Everything about this hotel was spot on from the beautiful lobby to nice rooms. Good location near Chinatown. Would highly recommend.
Comment from Hotel Management
20-Apr-2016 by Sarah, Hotel Management
Thank you Peggy for choosing to stay at the Omni San Francisco and for taking the time to share your feedback. We are so happy to know that you enjoyed your stay. We value your business and hope to have the opportunity to host you again. Thank you.
4 out of 5
by A verified traveller

A well located hotel in the financial district.

Posted 19-Apr-2016
Pros: Well located with a old world charm.
Cons: Like most hotels a little expensive but it has an old world charm. I think the gym could be improved, given there is no pool.
Location: You can easily walk to Union Square about 10 mins away. While you have the Cable car out the front. Short walk to Columbus Av for more restaurants.
My two teenage daughters and I stayed here for 3 nights. It really is well located and has everything you would need. In a safe part area not far from Union Square for shopping etc.
5 out of 5
by A verified traveller from Lodi, CA

Excellent hotel with exceptional service

Posted 19-Apr-2016
Our stay at the Omni was amazing from start to finish. The staff is pleasant, helpful, and they go above and beyond to ensure that your stay is perfect! The complementary champagne hour and flavored water in the lobby were unexpected. We already booked a future stay at the Omni.
Comment from Hotel Management
25-Apr-2016 by Sarah, Hotel Management
Thank you Jenn for choosing our hotel. We appreciate your kind comments regarding your experience and look forward to hosting you again in the future. Thank you.
5 out of 5
by A verified traveller from Seattle

Great service and location

Posted 15-Apr-2016
I picked this destination based off star rating and proximity to where I needed to be. I was taken back by the fantastic service provided by the staff. The minute I arrived I was welcomed, offered water, and was able to check in (early) within minutes. Room service prices were outrageous, and from others I heard the food wasn't very great, so that was a bummer. Thankfully you are far from limited with other options given this downtown location. Very walkable to public transport.
Comment from Hotel Management
17-Apr-2016 by Sarah, Hotel Management
Thank you Sarah for choosing our hotel and for providing your constructive feedback regarding your stay. We value your comments and hope to have the opportunity to host you again. Thank you.