Lobby

Reviews of Motel 6 Belmont, CA - San Francisco - Redwood City

2 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 453 out of 1009 reviews" "
Rating 8 - Good. 203 out of 1009 reviews" "
Rating 6 - Okay. 123 out of 1009 reviews" "
Rating 4 - Poor. 88 out of 1009 reviews" "
Rating 2 - Terrible. 142 out of 1009 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Matias

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cigarette Smell everywhere
Stayed 1 night in May 2024
Response from Sophia CSR on 22 May 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. Rest assured, your concern will be noted and inspected by our housekeeping team for prompt action. We would value another chance to impress you and we wish you pleasant travels.

8/10 Good

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in May 2024
Response from Sophia CSR on 20 May 2024
Hi Carolina,We can't thank you enough for your four-star rating of our hotel. We are so glad to hear from you and to learn that we were able to give you a convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Carita, Chowchilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in May 2024
Response from Sophia CSR on 20 May 2024
Dear Guest,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for being so supportive!

10/10 Excellent

Miguel

Travelled with family
What I like was the easy check in and they meet my requirements and request for the room. And what I didn’t like was that the wall had to much moisture in it and under need the ac furnace had black mold which is no good. The main door dint had a weather strip on it you could see the light from outside.
Stayed 7 nights in May 2024
Response from Sophia CSR on 20 May 2024
Dear Guest,Thank you for your time and valuable feedback. Happy to know that you found our check-in easy. We always welcome our guest's ideas and suggestions and will surely forward your valuable feedback to our team for improvements. Our Team always ensures that we keep delighting you with our facilities and services. Wish you a pleasant stay in future as well.

10/10 Excellent

Loisi, East Palo Alto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sophia CSR on 20 May 2024
Dear Guest,Thank you for taking the time to complete our guest survey regarding your stay. We are so happy to see this 5 out of 5-star rating. We assure you the best of our services at all times.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a great price.
Stayed 1 night in May 2024
Response from Sophia CSR on 20 May 2024
Hi Paul,Grateful to know that we fit in your budget and your stay was great. Receiving an awesome 5-star rating and review is a real victory for our hotel. We are infinitely glad if you will choose us again and our team is waiting to welcome you back soon!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
No microwave or working refrigerator
Stayed 1 night in May 2024
Response from Sophia CSR on 20 May 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. We are glad to see this 5 out of 5-star rating. However, please check your booking details as you had booked a room type which doesn't have a microwave and working refrigerator. If you want further details on this please call up the property. We would love to see you again in the future.

2/10 Terrible

Sergio

Business traveller
Disliked: Amenities
Bad conditions all the property
Stayed 7 nights in May 2024
Response from Sophia CSR on 20 May 2024
Hi Sergio,Thank you for your stay. We regret the inconvenience faced by you and never want our customers to have a bad experience. Please share your disappointments in detail so that we can escalate them to our management for improvements. We hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

6/10 Okay

Teresa

Business traveller
Liked: Cleanliness, staff & service
There was mold on the walls. Toilet seat anchors were broken. Two lights did not work. Paint chipped. Desk also had chipping. Sheets need to be replaced very rough with pills. Also did not like the layout of property. Would I stay there again no. Would I recommend no.
Stayed 1 night in May 2024
Response from Sophia CSR on 20 May 2024
Hi Teresa,Thank you for sharing your feedback about your stay with us! We regret your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 Terrible

Clayton

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Sophia CSR on 20 May 2024
Hi Clayton,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

6/10 Okay

Sunil

Business traveller
Disliked: Staff & service
Given that there are no restaurants or coffee shops close by, it would be helpful to serve coffee starting at 5:00 AM. Front desk was rude when that request was made, saying that coffee will only be available starting at 6:00 AM.
Stayed 3 nights in May 2024
Response from Sophia CSR on 20 May 2024
Hi Sunil,We regret the inconvenience faced by you regarding coffee. We will forward your concerns to our team for improvement. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

TAFADZWA

Liked: Staff & service
very convenient when on the go while on a budget
Stayed 4 nights in May 2024
Response from Sophia CSR on 17 May 2024
Dear Guest,It is good to know that we fit into your budget. It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 Good

Na

Liked: Cleanliness, staff & service, property conditions & facilities
Clean but dark
Stayed 1 night in May 2024
Response from Sophia CSR on 17 May 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Sharon K

Business traveller
Liked: Staff & service
Right off the fwy, pleasant staff. room okay for thie low price, not great but acceptable to sleep in and then move on
Stayed 1 night in May 2024
Response from Sophia CSR on 17 May 2024
Hi Sharon,Thank you for choosing us for your recent stay. We are glad to see your rating. Every day, we strive to maintain our hotel clean and pleasant more than what our guests expect from us. If you have any further suggestions, then please get in touch with us. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, comfy beds.
Stayed 1 night in May 2024
Response from Sophia CSR on 17 May 2024
Hi Heidi,Many thanks for the review with the positive comments and ratings. We are glad that you were pleased with the clean rooms and comfortable beds. We are also so pleased if you would return to stay with us again. Wish you a pleasant stay in the future as well.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on 17 May 2024
Hi Peter,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice trip
Stayed 1 night in May 2024
Response from Sophia CSR on 17 May 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star rating! We hope to hear more from you on your next visit.

10/10 Excellent

Wenbin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on 17 May 2024
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

6/10 Okay

jorge

It was ok
Stayed 1 night in May 2024
Response from Sophia CSR on 14 May 2024
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice people, a little dated, but a great value. Would stay there again. Restaurant next door.
Stayed 2 nights in May 2024
Response from Sophia CSR on 17 May 2024
Hi Paul,Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. Wish you a pleasant stay in the future as well.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great value away from the city noise yet close to the city to explore
Stayed 4 nights in May 2024
Response from Sophia CSR on 17 May 2024
Hi Tony,Thank you for taking the time to complete our guest survey regarding your stay. We are so glad we were able to provide you with such a wonderful experience. Our team assures you the best of our services at all times.

4/10 Poor

Sylvain

Travelled with partner
Disliked: Amenities, property conditions & facilities
This is as barebone as it gets... And it's old. Don't be fooled by the color... This place need a full update. Plus 3 days out of 4 could not get hot water to shower properly. No fridge, no coffee maker. Nothing besides a bed an old TV and 3 days without them doing the room. I will not stay there again. Staff were friendly and courteous l, but that doesn't equal a good start.
Response from Sophia CSR on 17 May 2024
Dear Guest,Grateful to hear that our guest honoured our staff with praiseworthy words. However, We regret the inconvenience faced by you regarding these issues and assure you that we will surely forward your valuable feedback to our team for investigation. We promise you the best of our services at all times.

6/10 Okay

Dorotea

Travelled with family
Disliked: Staff & service
Its clean but the customer service is awful. They absolutely need training
Stayed 1 night in Apr 2024
Response from Sophia CSR on 16 May 2024
Dear Guest,Thank you for choosing us for your recent stay. We regret the inconvenience faced by you during your stay. Kindly let me know about your disappointments in more detail to serve you better in the future.

2/10 Terrible

Will

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was dirty disgusting
Stayed 1 night in Apr 2024
Response from Sophia CSR on 14 May 2024
Dear Guest,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

2/10 Terrible

Antoinette

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty can tell that this is a very ghetto motel
Stayed 1 night in Apr 2024
Response from Sophia CSR on 14 May 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team and we hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 Good

Fernando, Sacramento

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the money and good staff.
Stayed 1 night in May 2024
Response from Sophia CSR on 16 May 2024
Hi Fernando,We are glad to know that our price and staff met your expectations and thank you for this lovely 4-star rating. We promise to be consistent with the amazing work and hope you will be our frequent visitor.

2/10 Terrible

Goke

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken elevator. Broken kitchen wall socket. Unable to use microwave. I called the front desk, i was promised issues will be fixed the following day. It never happen.
Stayed 5 nights in May 2024
Response from Sophia CSR on 14 May 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Manohar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 14 May 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

8/10 Good

Loisi, East Palo Alto

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Sophia CSR on 14 May 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on 22 May 2024
Hi David,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Rosalio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 14 May 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a motel 6 that had all the amenities that I needed for 2 days
Stayed 2 nights in May 2024
Response from Sophia CSR on 14 May 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

6/10 Okay

Barinder

Travelled with family
Liked: Cleanliness, staff & service
👍
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 9 May 2024
Dear Guest,We appreciate the 3-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Nicolas

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Mold in bathroom a210. Floor smelled like cigarette.
Stayed 1 night in May 2024
Response from Brand Experience Team on 13 May 2024
Hi Nicolas,Although we appreciate the wonderful rating we do apologize that your stay wasn't as comfortable as anticipated. Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

8/10 Good

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sophia CSR on 9 May 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Hulita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy stay.
Stayed 3 nights in May 2024
Response from Brand Experience Team on 13 May 2024
Hi Hulita, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

10/10 Excellent

Matthew, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff. No problems encountered whatsoever.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 7 May 2024
Dear Guest,We're overjoyed to receive your glowing 5-star review! It's fantastic to learn that the politeness of our staff added to your enjoyable stay, and we're thrilled that you experienced no issues during your time with us. Thank you for taking the time to share your positive experience, and we eagerly anticipate the opportunity to welcome you back for another outstanding stay in the future!

2/10 Terrible

Francisco

Stayed 1 night in Feb 2024
Response from Sophia CSR on 9 May 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Susan, Canton

Quite a nice Motel 6
Stayed 1 night in May 2024
Response from Sophia CSR on 7 May 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

8/10 Good

Mark

Convenient
Stayed 1 night in May 2024
Response from Sophia CSR on 7 May 2024
Dear Guest,Appreciate your 4-star rating! We're pleased to hear that you found our location convenient for your needs. If there's anything we can do to improve your experience and earn that extra star, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall my stay was pleasant. Clean n comfortable room and plenty of parking lots. Staff was helpful n courteous. The only minus is that housekeeping is only once every 3 days. However I was able to get fresh set of towels from 24-hour reception.
Stayed 4 nights in Apr 2024
Response from Sophia CSR on 7 May 2024
Dear Guest,We appreciate your 4-star rating! It brings us joy to know that you had a pleasant overall stay and found our rooms clean, comfortable, and with ample parking. Your appreciation for our helpful and courteous staff is warmly received. We acknowledge your feedback about housekeeping frequency and will certainly use it to enhance our services. It's reassuring to hear that our 24-hour reception promptly provided you with fresh towels. We eagerly anticipate the opportunity to host you again for another enjoyable stay in the near future!

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were good aside from something haunting happening in the night.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 3 May 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. To address your concerns more effectively, we kindly request that you provide us with further details about what specifically disappointed you to address the problem and prevent any future occurrences. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are always clean and smells fresh, the staff is very friendly and helpful
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2 May 2024
Dear Guest,Many thanks for your fantastic 5-star review! We're delighted you found our rooms regularly clean and fresh-smelling. Our staff works hard, and every guest has a comfortable and friendly stay. Your complimentary comments about our courteous and helpful personnel mean a lot to us; we strive to provide good service to our visitors. We hope to welcome you back again soon!

4/10 Poor

Dorotea

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The minimalist style of the room is appeal8ng to me. Customer service is not great at all. It is very noisy all around. Dog barking and construction in the area.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 2 May 2024
Dear Guest,We're glad you appreciate the minimalist style of our rooms. We apologize for any inconvenience caused by noise disturbances and acknowledge the need to improve our customer service. We'll address these concerns to ensure a more enjoyable stay for all guests. Hope you will give us another opportunity to provide you with a better stay.

2/10 Terrible

GLENN

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

jessicah

Stayed 2 nights in Apr 2024
Response from Sophia CSR on 20 May 2024
Hi Jessicah,It is disheartening to see this rating. We would like to know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Kasondra

Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
The Gentleman at the front desk were extremely helpful and polite. Unfortunately I had to move rooms due to a baby crying non stop. But I was moved to a room beside a dog that was left unattended and barked a lot all night. The first room smelled like smoke heavily the second one did not but the second one had a big hole in bathtub which def needs to be repaired. Man on drugs wandering around outside talking to himself made me a little uneasy. Pretty basic motel right off freeway. Bed was comfy
Stayed 1 night in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Dear Guest,I'm sorry to hear about your experience at our motel. We appreciate your kind words about the helpfulness and politeness of our front desk staff. However, we deeply regret the inconvenience caused by the noise disturbances and the maintenance issues in the rooms you were assigned. Rest assured, we take your feedback seriously and will address these issues promptly to ensure a better experience for our guests in the future.

8/10 Good

Pele

Stayed 1 night in Apr 2024
Response from Sophia CSR on 18 May 2024
Dear Guest,It is very pleasing to see such an adorable rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

kalhari

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain. Affordable price in Bay Area.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Dear Guest,Our team appreciates your business and your time rating your stay. We are glad to see that you liked our affordable price. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

Precious

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay when I need to catch an early AM flight out of SFO.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 24 Apr 2024
Dear Guest,Many thanks for your 5-star rating! We're pleased to hear that you had a great experience staying with us at SFO for your early morning flight! Ensuring convenience and comfort for our guests, especially during crucial travel times, is always our top priority. Thank you for choosing our accommodations, and we look forward to welcoming you back on your future travels.