Dear Boots P,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to find that you were not completely satisfied with your recent stay and that there were some aspects that overshadowed your experience.We have passed your concerns to the management department for an appropriate follow up and we sincerely hope you will give us another chance to welcome you again and share a more pleasant experience.Best Regards,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Hui,Thank you for your review and feedback following your recent visit. It is disappointing to read that of your discomfort.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly, we have no authority over the information shared on their website.It is through your booking channel that we can review what happened and give you an appropriate response.We will forward your review to the management.Best Regards,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Thi,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to read that you were left disappointed with some areas. We are sorry to learn that you were not fully satisfied with the All-Inclusive program and the food offer included in it. We regret to read that we did not fulfil your expectations with our offer, as we always offer a wide variety in order to cater to every guests taste. Nevertheless, we will forward your feedback to our Food & Beverage manager.Your feedback will be shared with our team and we hope that you will have a more favourable experience the next time you return to us.Best Regards,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Julie,We are delighted that your stay with us has been a success.We are glad you enjoyed the service we provide to our guests.We hope that soon, you will be able to live an even better experience with us.Yours faithfully,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Nancy,Thank you for your great review and for spending time with us.We are delighted to hear that we lived up to your expectations of us.We look forward to welcoming you again soon. Until then, we wish you all the best.Yours faithfully,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Chère Maria,Avec l'évaluation fournie, nous ne pouvons pas vous donner de réponse.Nous notons que votre évaluation est positive pour le pourcentage.En espérant vous revoir bientôt,Cordialement, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Kimberly,Thank you very much for your kind feedback, also on behalf of our lovely staff. It is very pleasing to read that you enjoyed your holiday. However, we would like to clarify that much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly, as we do not know their conditions and their policy in regards the mentioned matter.It is through your booking channel that we can review what happened and give you an appropriate response.We hope to see you again. Kindest Greetings, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Påssion,We appreciate your kind words. Your comments are very valuable to us and we are glad that you have enjoyed the services provided.We look forward to welcoming you again soon.Best regards,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Amy,We are very grateful for your excellent feedback, it makes all our efforts worthwhile.It is wonderful to read you liked it. Thank you very much on behalf of our team.It will be lovely to host you again.Loving Regards!Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Liliana,We are truly grateful for your stupendous feedback.It is very pleasing to learn you liked your experience and we look forward to welcoming you again soon.Thank you very much!love you back, Liliana,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Pamela C,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear FRANCISCO,Thank you so much for taking the time to review your stay and for the rating!We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear James,Thank you very much for your compliments, our reward is your kind review with the confirmation of a job well done.It was a pleasure to host you.We would love to see you again soon.Thank you very much!And we wish you a lovely day, James.Loving Regards,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager