4/10 Poor
Hilary
Travelled with partner
20 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience here was the worst we probably ever had in a Hotel.
We arrived around 11:00 pm. There was no front desk staff available to help or answer questions.
Only an older men who lives at the property (I’m not sure) he walked us to our room.
Be careful if once you are going down because there’s not hand reels and trees roots are sticking of the cement floor and you might trip over.
They didn’t provide us with WIFI password or anything and Signal here is really bad.
Once we come into our room the room was dusty and seemed like they didn’t cleaned properly before our arrival.
The bathroom sink and floor was dirty.
There were small death bugs all over the floor.
There a huge spider in the wall.
We got dirty towels. There were yellow stains on the towels they left in the room.
And the same toiled paper that was left from the previous guest was still there.
The pool was dirty.
Make sure your bring your own blanket because it gets cold and they only provide and tiny blanket not even a comforter like other hotels. We ended up canceling our other night and asked for a refund.
The view is beautiful but not worth paying about $100 to sleeping with bugs.
This place has a lot of potencial but needs better organization. If you are a hotel with more than 5 Rooms you do need someone available 24/7.
Hilary
Stayed 2 nights in Jun 2024