San Fernando Trip

Location is good. For the price paid, it was a good value. However, this property has seen better days...long ago. Room was good, but very outdated. TV but no channels, no news, cable, etc… Only Netflix if you have your own account. The pool looks great in the pictures but is a big disappointment. The water was clear and clean BUT there are no pool chairs, nowhere to set your towel or stuff except on the broken concrete around the pool. Pool area is falling apart, very sad. No pool towels. No adult supervision. Children running wild diving into the pool splashing people. Check in was chaos. It appears the building has a dozen different names. Online apps, phone maps and taxi drivers can't find it as this is NOT the name of the building. To check in I was directed to a side desk in the lobby, not the main desk. There appear to be several hotel businesses and apartments all renting out rooms in the same building. No one really seemed to be in charge. Fortunately I needed no assistance during my stay as I'm sure it would have been complex.

Yo can definitely find something cheaper for the same and even better services For a 5 star hotel, the check in area is too warm. Breakfast buffet is middling . U have to ask for coffee … why can’t coffee be available without asking someone to pour it for you ? And bring your own Splenda as they only have sugar as an option.

While some equipment were aged, hotel room and equipments in the room were kept clean. However, the bathroom of the public area such as ground level and leobby were not kept clean. Most likely some of the customers not using properly, but I didn’t like it.

So great stays

Staff at Belmont were great, from front desk, concierge, Bellmen, guards, to housekeeping. They were very polite and helpful. from our experience: I asked for an airport view and was assigned to one. Unfortunately the room was not too tight and the door has an opening from the floor of about 1.5 inches. It was loud when people passed bye. We could hear their conversation. So I called from desk and informed of the problem. Gabby, solved the problem right away by assigning us to a better room. She assisted us by sending a bellman to assist us with our luggage in moving to the new room. She kept checking if we are satisfied. Front dsk was always ready to help. Security was always ready to greet and open the doors. Housekeeping made sure that the room is clean as per our preference. I thank the staff, they were great. We stayed for a total of 10 day at Belmont.