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Reviews of Omni San Diego Hotel

4 out of 5
Omni San Diego Hotel
675 L St, San Diego, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1312 out of 1892 reviews" "
Rating 8 - Good. 299 out of 1892 reviews" "
Rating 6 - Okay. 137 out of 1892 reviews" "
Rating 4 - Poor. 64 out of 1892 reviews" "
Rating 2 - Terrible. 80 out of 1892 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Gerald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hot water for the shower was lacking. Both days it wasn’t warm enough.
Stayed 2 nights in May 2024

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful as well as conveniently close to Petco park. The only downfall I was not able to enjoy the entire hotel due to it being under construction at the time. Looking forward to returning when it is complete.
Stayed 1 night in May 2024

10/10 Excellent

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how everything is accessible. By train, or by walking. Staff was very friendly, answered all my questions and catered to my specific requests. The remodel looks great! Whenever we are in San Diego, we ONLY stay at the Omni! Thanks team!
Stayed 3 nights in May 2024
Response from Jackelin on 21 May 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! It is always wonderful to know when we have exceeded our guests' expectations. We will certainly pass along your kind feedback to our team, and we look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jackelin on 20 May 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Steve, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice to be able to go in and out of Petco Park to my hotel room
Stayed 1 night in May 2024
Response from Jackelin on 14 May 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jackelin on 13 May 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great hotel to stay at to catch a baseball game. Close to restaurants.
Stayed 1 night in May 2024
Response from Jackelin on 13 May 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Efrem

Stayed 2 nights in May 2024
Response from Jackelin on 7 May 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Debra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Petco Park and Gaslamp District
Stayed 1 night in Apr 2024
Response from Jackelin on 3 May 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Darrick Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice rooms, good gym, and very convenient to convention center.
Stayed 3 nights in Apr 2024
Response from Jackelin on 2 May 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel, Go Padres
Stayed 1 night in Apr 2024
Response from Jackelin on 29 Apr 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

8/10 Good

Jean M

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for a Padres game! Only complaint would be construction noise in the morning.
Stayed 5 nights in Apr 2024
Response from Jackelin on 25 Apr 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Richard, Cambridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated, close to absolutely everything. Had a fabulous stay.
Stayed 4 nights in Apr 2024
Response from Jackelin on 24 Apr 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! It is always wonderful to know when we have exceeded our guests' expectations. We will certainly pass along your kind feedback to our team, and we look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice people. Gorgeous hotel. Comfy. I’d stay there again in a heartbeat!
Stayed 2 nights in Apr 2024
Response from Jackelin on 24 Apr 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! It is always wonderful to know when we have exceeded our guests' expectations. We will certainly pass along your kind feedback to our team, and we look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

2/10 Terrible

Mark

Disliked: Cleanliness, property conditions & facilities
In the ghetto. Under construction - without notification.
Stayed 1 night in Apr 2024
Response from Jackelin on 24 Apr 2024
Thank you for taking the time to share your thoughts on your recent stay at The Omni San Diego. I regret to hear of the shortfalls in our service during your stay and sincerely apologize for failing to meet your basic expectations. I encourage you to contact me directly to further discuss the details of your visit, as we do hope that you will choose to return to our hotel in the future. Warm Regards, Charles Cho.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Jackelin on 23 Apr 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for baseball fans.
Stayed 2 nights in Apr 2024
Response from Jackelin on 23 Apr 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Caroline Agnes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omni is currently under renovation so it was noisy at times and some areas of hotel, like pool deck, are closed. However we had a newly renovated room which was gorgeous. Staff were exceptional.
Stayed 2 nights in Apr 2024
Response from Jackelin on 23 Apr 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! It is always wonderful to know when we have exceeded our guests' expectations. We will certainly pass along your kind feedback to our team, and we look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

8/10 Good

Manivone

Stayed 2 nights in Mar 2024
Response from Jackelin on 23 Apr 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Excellant stay in San Diego
Stayed 2 nights in Apr 2024
Response from Jackelin on 22 Apr 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff. Very knowledgeable and kind. Property well situated and close to Gaslamp and Petco Park. Had a blast
Stayed 1 night in Apr 2024
Response from Jackelin on 22 Apr 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! It is always wonderful to know when we have exceeded our guests' expectations. We will certainly pass along your kind feedback to our team, and we look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice place to stay for a Padres Game, we had a very good experience with all the staff, and the rooms were great.
Stayed 1 night in Apr 2024
Response from Jackelin on 22 Apr 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! It is always wonderful to know when we have exceeded our guests' expectations. We will certainly pass along your kind feedback to our team, and we look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Donald

Stayed 2 nights in Apr 2024
Response from Jackelin on 10 May 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

8/10 Good

Rami, Concord

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The properity is in a great location.
Stayed 3 nights in Apr 2024
Response from Jackelin on 18 Apr 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

4/10 Poor

Angie

Stayed 1 night in Mar 2024
Response from Jackelin on 2 May 2024
Thank you for taking the time to share your thoughts on your recent stay at The Omni San Diego. I regret to hear of the shortfalls in our service during your stay and sincerely apologize for failing to meet your basic expectations. I encourage you to contact me directly to further discuss the details of your visit, as we do hope that you will choose to return to our hotel in the future. Warm Regards, Charles Cho.

4/10 Poor

jose

Travelled with family
Disliked: Staff & service, property conditions & facilities
probly was there in the wrong time because it was under construction
Stayed 3 nights in Apr 2024
Response from Jackelin on 12 Apr 2024
Thank you for taking the time to share your thoughts on your recent stay at The Omni San Diego. I regret to hear of the shortfalls in our service during your stay and sincerely apologize for failing to meet your basic expectations. I encourage you to contact me directly to further discuss the details of your visit, as we do hope that you will choose to return to our hotel in the future. Warm Regards, Charles Cho.

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024
Response from Jackelin on 1 May 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Vicente

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Jackelin on 12 Apr 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

8/10 Good

Todd

Stayed 3 nights in Apr 2024
Response from Jackelin on 29 Apr 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

4/10 Poor

Gordon Alan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This was my third time staying at the Omni, and likely my last. Without knowing while booking, the pool, hot tub and restaurant were all closed due to maintenance. Then, a computer malfunction meant were had no room keys — a staff member had to walk you to your room, or gym, each and every time. A maid knocked on my door at 9 am (woke me up) to ask if I wanted my room cleaned, then after I showered and left, the room was never cleaned. When I told the desk they said they’d have it cleaned at night, but no soap, shampoo or coffee refills. The staff, in most part, did the best they could but the hotel “experience” was dismal. Add to the fact all the closed roads when the Padres play home games (Petco Park is right next door) made it too much of a hassle to get around. Despite all the “sorry for the inconveniences” the price remained fixed as if everything was working. It’s like getting a hamburger with no paddy! Sorry Omni, staying somewhere else next time.
Stayed 4 nights in Apr 2024
Response from Jackelin on 8 Apr 2024
Thank you for taking the time to share your thoughts on your recent stay at The Omni San Diego. I regret to hear of the shortfalls in our service during your stay and sincerely apologize for failing to meet your basic expectations. I encourage you to contact me directly to further discuss the details of your visit, as we do hope that you will choose to return to our hotel in the future. Warm Regards, Charles Cho.

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of construction there at the property. Their key system and other things were down but the staff was amazing to get people where they needed to go
Stayed 1 night in Apr 2024
Response from Jackelin on 8 Apr 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

8/10 Good

Marsha, Red Bluff

Travelled with family
Liked: Cleanliness, staff & service, amenities
Gym facilities are great. During remodel some facilities not available. Staff services and concierge are great. My room was upgraded but room is small for 3 adults no couch or microwave but concierge arranged for a microwave to be brought up. Full beds are comfortable but small. Plumbing needs to be redone as a definite sewer smell from p trap possibly in sink. Location to park and access is a plus! Good location.
Stayed 4 nights in Mar 2024
Response from Jackelin on 8 Apr 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to ballpark
Stayed 1 night in Mar 2024
Response from Jackelin on 8 Apr 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

2/10 Terrible

Shane

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Terrible! Key service wouldn’t work the entire time! No pool! Under construction during spring break!
Stayed 1 night in Mar 2024
Response from Jackelin on 8 Apr 2024
Thank you for taking the time to share your thoughts on your recent stay at The Omni San Diego. I regret to hear of the shortfalls in our service during your stay and sincerely apologize for failing to meet your basic expectations. I encourage you to contact me directly to further discuss the details of your visit, as we do hope that you will choose to return to our hotel in the future. Warm Regards, Charles Cho.

10/10 Excellent

Katern

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything
Stayed 2 nights in Mar 2024
Response from Jackelin on 8 Apr 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Alejandra

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not too far from foods and bar. The views are amazing and cleanliness
Stayed 1 night in Mar 2024
Response from Jackelin on 8 Apr 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a blast! Great location and service.
Stayed 2 nights in Feb 2024
Response from Jackelin on 28 Mar 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of construction
Stayed 1 night in Mar 2024
Response from Jackelin on 25 Mar 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Gregory, Canyon Country

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was outstanding!!!
Stayed 3 nights in Mar 2024
Response from Jackelin on 25 Mar 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

2/10 Terrible

Afton

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Edward Castro on 23 Mar 2024
Hello Afton, my name is Edward I am one of the Assistant Front Office Managers here at the Omni. I received your review and would like to know how I can be of assistance. I do see the reservation was cancelled.

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to restaurants
Stayed 3 nights in Mar 2024
Response from Jackelin on 20 Mar 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

verna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff and concierge were amazing! Very friendly and professional.
Stayed 3 nights in Mar 2024
Response from Jackelin on 8 Mar 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! It is always wonderful to know when we have exceeded our guests' expectations. We will certainly pass along your kind feedback to our team, and we look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love how it’s close to it all!
Stayed 2 nights in Mar 2024
Response from Jackelin on 7 Mar 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jackelin on 6 Mar 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Jennifer

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and service was amazing. Hotel is under going renovations so excited to see the new restaurant and rooms next year.
Stayed 4 nights in Feb 2024
Response from Jackelin on 1 Mar 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! It is always wonderful to know when we have exceeded our guests' expectations. We will certainly pass along your kind feedback to our team, and we look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful amazing hotel. Forever a favorite place to stay in San Diego.
Stayed 2 nights in Feb 2024
Response from Jackelin on 27 Feb 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! It is always wonderful to know when we have exceeded our guests' expectations. We will certainly pass along your kind feedback to our team, and we look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

6/10 Okay

BRUCE

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool & Hot tub under major repair. For a full service 4 star hotel this is necessary when 4 star hotel prices are charged. The hotel should have mentioned. We stayed one night to honor our cancellation obligation and went elsewhere for 4 nights.
Stayed 5 nights in Feb 2024
Response from Jackelin on 27 Feb 2024
Thank you sincerely for taking the time to review your recent stay at the Omni San Diego. We appreciate your diligent and thoughtful feedback. We are always glad to learn of our strengths, as well hear of areas in which we have room for improvement. We will certainly pass along your feedback to our team, and we hope to welcome you back to the Omni in the near future. Warm Regards, Charles Cho.

8/10 Good

Jose G

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service
Service at the restaurant very slow
Stayed 1 night in Feb 2024
Response from Jackelin on 27 Feb 2024
Thank you sincerely for taking the time to review your recent stay at the Omni San Diego. We appreciate your diligent and thoughtful feedback. We are always glad to learn of our strengths, as well hear of areas in which we have room for improvement. We will certainly pass along your feedback to our team, and we hope to welcome you back to the Omni in the near future. Warm Regards, Charles Cho.

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jackelin on 27 Feb 2024
Thank you very much for sharing your most recent experience at the Omni San Diego! We look forward to welcoming you back to the Omni in the future! Warm Regards, Charles Cho.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were looking forward to swimming but didnt see anything that said the pool was under construction. Besides that, that trip was excellent.
Stayed 1 night in Feb 2024
Response from Jackelin on 27 Feb 2024
Thank you sincerely for taking the time to review your recent stay at the Omni San Diego. We appreciate your diligent and thoughtful feedback. We are always glad to learn of our strengths, as well hear of areas in which we have room for improvement. We will certainly pass along your feedback to our team, and we hope to welcome you back to the Omni in the near future. Warm Regards, Charles Cho.