Exterior
Check availability

Reviews of Holiday Inn Express Hotel & Suites San Diego-Sorrento Valley, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites San Diego-Sorrento Valley, an IHG Hotel
5925 Lusk Blvd, San Diego, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 575 out of 1000 reviews" "
Rating 8 - Good. 259 out of 1000 reviews" "
Rating 6 - Okay. 94 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Elisa S. on 20 May 2024
Thank you for reviewing your stay with us. We are so sorry you did not have a exceptional experience. Please feel free to reach out to us to further discuss your stay.

10/10 Excellent

Ximena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would come stay here again!!
Stayed 2 nights in May 2024
Response from Elisa S. on 20 May 2024
Thanks for reviewing and providing feedback on your stay with us. We hope you consider us for your next trip!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Elisa S. on 20 May 2024
Thank you so much for rating your stay with us. We appreciate your feedback!

10/10 Excellent

Clint

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always great. Just waiting for the remodel to get done.
Stayed 2 nights in May 2024

8/10 Good

Sarah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
When we checked in, the bed had food on it. Fortunately, the front desk staff gave us a different room. The rooms are pretty spacious, and the breakfast options were nice. I wish I'd known about the $10 parking charge and the $100 hold on a credit card for incidentals; but at least the stay was quiet and the location was perfect.
Stayed 1 night in May 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
The Television was Awesome! The best Beds. No Complaints here. 👍👍👍
Stayed 1 night in May 2024
Response from Elisa on 13 May 2024
Thank you for taking the time to review your stay with us, Ron! We appreciate your feedback and are delighted to hear you enjoyed your stay. We hope to see you again on your next visit!

10/10 Excellent

Saied

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice staff
Stayed 1 night in May 2024
Response from Elisa S. on 13 May 2024
Thank you for highlighting our location and staff! We appreciate your feedback.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.and also the breakfasts buffet it was really good
Stayed 1 night in May 2024
Response from Elisa on 13 May 2024
Thank you for your kind review of your recent stay with us. We are happy to hear you enjoyed your stay and we hope to see you again on your next visit!

10/10 Excellent

Alfred

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Inexpensive. Breakfast included. Reasonable for the day of the week. Remodeling in progress so be prepared for the noise or mess.
Stayed 1 night in May 2024
Response from Elisa S. on 6 May 2024
Thank you for reviewing your stay with us. Your feedback is very important to us. We appreciate you for your understanding and we hope you consider us again for your next trip.

10/10 Excellent

Eryn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our family trip to San Diego. We went all over the city and even up to Anaheim and felt safe, comfortable, and close to everything we wanted to visit.
Stayed 4 nights in Apr 2024
Response from Elisa S. on 3 May 2024
Thank you for taking the time to tell us about your experience with us. We appreciate your kind remarks and hope you consider us again for your next trip!

10/10 Excellent

XIAOWEI, Monrovia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Elisa S. on 3 May 2024
Thank you for rating your stay with us. We appreciate your feedback!

6/10 Okay

Mhd Tawfik

Liked: Staff & service
Disliked: Property conditions & facilities
The breakfast room was under renovation so we had the breakfast in the meeting room it was really small and very difficult to walk around lots of things was missing in the buffet no boiled eggs one type of jam if you ask for different flavors they go to get it from another room
Stayed 2 nights in Apr 2024
Response from Elisa S. on 16 Apr 2024
Thank you for telling us about your experience during your stay with us. We sincerely appreciate you for taking the time to provide feedback for us.

8/10 Good

Bo

Stayed 3 nights in Apr 2024
Response from Elisa S. on 6 May 2024
Thank you for rating!

8/10 Good

Sylvia

Stayed 1 night in Apr 2024
Response from Elisa S. on 6 May 2024
Thank you for rating your stay! We appreciate your feedback.

10/10 Excellent

Sun

Stayed 1 night in Apr 2024
Response from Elisa on 3 May 2024
Thank you for your feedback! We appreciate your rating.

4/10 Poor

David

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Elisa S. on 9 Apr 2024
We sincerely apologize for any inconvenience you faced during your stay with us. We want to help, please feel free to contact us regarding your stay. Your feedback is important to us.

10/10 Excellent

susan

Stayed 1 night in Apr 2024
Response from Elisa S. on 26 Apr 2024
Thanks for rating your stay with us. We hope you consider us again for your next trip!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 2 nights in Mar 2024
Response from Elisa S. on 2 Apr 2024
Thank you so much reviewing. We appreciate your feedback!

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has some construction going on; however, it was dust free and quiet during our stay. Staff was helpful and very courteous. Would stay here again.
Stayed 1 night in Mar 2024
Response from Elisa S. on 29 Mar 2024
We are delighted to receive your feedback and are thankful that you took the time to highlight our staff and property. Thank you for staying with us and we look forward to your next visit.

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel. The rooms were clean and spacious. The breakfast was great. The only downside was part of the hotel was under construction but it was kept clean
Response from Elisa S. on 29 Mar 2024
Thank you for taking the time to provide honest feedback about your stay. We sincerely appreciate your review and look forward to your next visit!

8/10 Good

Sonia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for business for 2 days and it was great. It is right across the street from a Starbucks, Sandwich Place, and Liquor Store. The location was great for where I needed to go (The meeting was down the street about 4 minutes away) . It is about 30 minutes away from Downtown which isn't too bad. Staff was helpful and friendly. I would stay here again for business.
Response from Elisa S. on 19 Mar 2024
Thank you for taking the time to provide thoughtful feedback on your stay with us. We sincerely appreciate your business and look forward to your next visit!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Elisa S. on 15 Mar 2024
Thank you for rating your stay! We look forward to your next visit!

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nicely managed location with clean rooms and polite staff. However, Expedia.com and other sites might advertise the rooms as having a "suite." None of the rooms at this location have suites.
Stayed 1 night in Feb 2024
Response from Elisa S. on 4 Mar 2024
Thank you for taking the time to tell us about your experience. We appreciate your rating and look forward to your next visit!

10/10 Excellent

Diana

Liked: Amenities
Super clean, quiet area.
Stayed 1 night in Feb 2024
Response from Elisa S. on 1 Mar 2024
We sincerely appreciate your feedback. Thanks for reviewing!

10/10 Excellent

Chanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Friendly staff and good accommodations
Stayed 1 night in Feb 2024
Response from Elisa S. on 28 Feb 2024
Thank you for taking the time to leave us a review on your stay with us. We appreciate your feedback!

4/10 Poor

Claudia

Stayed 1 night in Feb 2024
Response from Elisa S. on 29 Mar 2024
Thank you for taking the time to rate your stay. We sincerely apologize for the inconvenience. Please feel free to reach out, we would love to help.

8/10 Good

Riza Dela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at this hotel. The staff is amazing and very helpfull
Stayed 2 nights in Feb 2024
Response from Elisa S. on 23 Feb 2024
We sincerely appreciate you for highlighting our staff members. Thanks for reviewing!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recent floods damaged many SanDiego areas, including apparently some of downstairs in one small area. Pool was inaccessible. But. Beautiful room. Wonderful service. Clean friendly Starbucks and Jersey Mikes sandwich shop right outside. Hotel breakfast great variety and very pleasant ambiance. Highly recommend this hotel.
Stayed 1 night in Feb 2024
Response from Elisa S. on 23 Feb 2024
Thank you for taking the time to review your stay with us. We look forward to your next visit!

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
If I could give 0 stars I would
The carpet in our room was soaking wet, it was noisy due to road noise and other guests, the pool was closed due to renovations, the ice machines didn’t work, the milk at breakfast was sour… horrible experience.
Stayed 1 night in Feb 2024
Response from Elisa S. on 23 Feb 2024
We sincerely apologize for the inconvenience caused to you during your stay. Your feedback is important to us and we will discuss about it with our team to help prevent inconveniences like this from occurring again. Again, we apologize profusely and we appreciate you for taking the time to review your stay.

10/10 Excellent

Eliseo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Elisa S. on 23 Feb 2024
Thanks for rating! We appreciate your feedback.

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice job despite water issue. Very clean and professionalism was appreciated.
Stayed 1 night in Feb 2024
Response from Elisa S. on 16 Feb 2024
Thank you for taking the time to review your stay with us. We sincerely appreciate you for understanding and working with us.

8/10 Good

Beatrice

Stayed 1 night in Feb 2024
Response from Elisa S. on 29 Mar 2024
Thank you for rating your stay. We appreciate your feedback!

10/10 Excellent

john

Stayed 1 night in Feb 2024
Response from Elisa S. on 29 Mar 2024
Thanks for rating your stay! We appreciate your feedback.

10/10 Excellent

Harishbabu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from hwy 805 and located in a safe & quiet neighborhood. A starbucks and a convenient store across the property is a savior. Property appears to be renovated recently and maintained clean. Some renovation still in progress but didn't bother. The hotel provides free continental breakfast buffet in the morning. Though does not provide couple water bottles in each room even for a charge. Coffee maker is present but no bottled water....was a bit strange. Rest was all great!!
Stayed 2 nights in Feb 2024
Response from Elisa S. on 6 Feb 2024
Thank you for taking the time to provide thoughtful feedback on your experience with us. We look forward to your next visit!

10/10 Excellent

Annie

Stayed 1 night in Feb 2024
Response from Elisa S. on 6 Feb 2024
Thank you for rating your stay with us. Your feedback is appreciated.

10/10 Excellent

Eliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Elisa S. on 30 Jan 2024
Thank you for taking the time to rate your experience with us!

10/10 Excellent

Joe

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Extremely unhappy about the inclusion of a new $10 pay to park fee. It was the first time that I had to pay it while staying here multiple times. I wish they wouldn't hide that in the description and would just include it in the price of the hotel. Such nonsense.
Stayed 1 night in Jan 2024
Response from Elisa S. on 30 Jan 2024
Thank you for taking the time to review your experience with us. We appreciate your honest comments and are grateful to have thoughtful feedback from you.

10/10 Excellent

Sebastian

Stayed 2 nights in Jan 2024
Response from Elisa S. on 19 Jan 2024
Thank you for rating your stay with us. We hope to see you soon.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Well kept secret
Well located, renovated, clean and friendly. We’ll be back!
Stayed 2 nights in Jan 2024
Response from Elisa S. on 17 Jan 2024
Thank you for taking the time to review your stay. We appreciate your feedback!

10/10 Excellent

Michael

Stayed 2 nights in Jan 2024
Response from Elisa S. on 17 Jan 2024
Thank you for rating your stay with us Michael! Your feedback is appreciated.

10/10 Excellent

Saumil

Response from Elisa S. on 30 Jan 2024
We appreciate your feedback. Thanks for rating!

10/10 Excellent

Lisa

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Elisa S. on 17 Jan 2024
Thank you for rating your stay with us. We look forward to seeing you again!

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
renovated just few months ago, so everything seemed new
Stayed 3 nights in Dec 2023
Response from Elisa S. on 3 Jan 2024
Thank you for taking the time to review your stay with us. We are delighted to receive your feedback and hope you consider us for your next trip.

10/10 Excellent

Ronnie

Stayed 1 night in Dec 2023
Response from Elisa S. on 30 Jan 2024
Thank you for rating your stay with us!

10/10 Excellent

Daniel

Liked: Cleanliness, amenities
Great
Stayed 1 night in Dec 2023
Response from Elisa S. on 3 Jan 2024
Thank you for rating your stay with us. Your feedback is appreciated.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Last minute booking with the family. It was a really good location and super friendly staff. Best part Starbucks and Jersey Mike’s right in front of it
Stayed 1 night in Dec 2023
Response from Elisa S. on 3 Jan 2024
Thank you for staying with us and for taking the time to provide feedback. We sincerely appreciate your comments and hope you consider us for your next trip!

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Hotel just remodeled, very clean and quite. The guy in the front desk is nice and helpful.
Stayed 1 night in Dec 2023
Response from Elisa S. on 3 Jan 2024
Thank you for reviewing your stay with us! Our rooms were recently renovated and we are so happy you enjoyed staying in them. We appreciate your feedback.

10/10 Excellent

Ronnie

Stayed 1 night in Dec 2023
Response from Elisa S. on 17 Jan 2024
Thanks for reviewing! We appreciate your feedback.

10/10 Excellent

Priyanka

Stayed 1 night in Dec 2023
Response from Elisa S. on 10 Jan 2024
Thank you for rating your stay with us! We appreciate your feedback.

10/10 Excellent

Abdifatah

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and nice area good parking lot & safe 😊👌
Stayed 2 nights in Dec 2023
Response from Elisa S. on 19 Dec 2023
Dear Abdifatah,We appreciate you for staying with us. Thank you for reviewing your stay with us and for your kind feedback about our hotel. We look forward to your next stay!