Outdoor pool, pool loungers

Reviews of DoubleTree by Hilton San Diego Downtown

4 out of 5
DoubleTree by Hilton San Diego Downtown
1646 Front St, San Diego, CA

Reviews

7.6

Good

Rating 10 - Excellent. 348 out of 1001 reviews" "
Rating 8 - Good. 318 out of 1001 reviews" "
Rating 6 - Okay. 160 out of 1001 reviews" "
Rating 4 - Poor. 85 out of 1001 reviews" "
Rating 2 - Terrible. 90 out of 1001 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Next to the farmers market
Stayed 2 nights in May 2024
Response from Annette on 21 May 2024
Hi Dennis, thank you for choosing to stay at DoubleTree by Hilton Hotel San Diego Downtown! We're delighted to hear that you appreciated our convenient location near the farmers market. We look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from DoubleTree Staff on 16 May 2024
Hi Mary, our team strives to provide exceptional service, and it's rewarding that we succeeded. Thank you for choosing DoubleTree by Hilton Hotel San Diego Downtown!

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room and walkable to everything!
Stayed 1 night in May 2024
Response from DoubleTree Staff on 6 May 2024
Hi Sophie, thank you for your excellent review! We're thrilled that you enjoyed your stay at DoubleTree by Hilton Hotel San Diego Downtown and found our room beautiful and convenient. We strive to provide all our guests with a memorable experience, and we love to welcome you again for another fantastic stay!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice if the rooms included a pen and paper.
Stayed 1 night in Apr 2024
Response from DoubleTree staff on 29 Apr 2024
Thank you for your feedback, Jeffrey. We always aim to provide our guests with everything they need while staying with us and we welcome all the suggestions we can get to improve. We appreciate your suggestion as well and will take it into consideration for future. We hope you enjoyed your stay with us overall.

6/10 Okay

Larry

WTer
Stayed 1 night in Apr 2024
Response from Doubletree staff on 29 Apr 2024
Hello Larry, we're sorry to hear that your experience was not up to your expectations. Our team values providing exceptional service, and we apologize if we fell short during your stay. We would love the opportunity to make it right for you. Please reach out to our team to share more details about your experience and we'll do our best to assist you.

10/10 Excellent

Jack

Business traveller
Liked: Amenities
Easy access
Stayed 3 nights in Apr 2024
Response from DoubleTree staff on 29 Apr 2024
Hi Jack, we appreciate your 5-star rating and kind words about DoubleTree by Hilton Hotel San Diego Downtown. It's great to hear that you found our location easy to access. We strive to make our guests' experiences seamless and enjoyable. We look forward to hosting you again in the future!

8/10 Good

Tomo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to everything.
Stayed 7 nights in Mar 2024
Response from Doubletree staff on 29 Apr 2024
Hi Tomo, thank you for your review of DoubleTree by Hilton Hotel San Diego Downtown. We're glad to hear you enjoyed our convenient location within walking distance to everything San Diego has to offer. Your review is appreciated, and we hope to welcome you back for another great stay soon!

4/10 Poor

Xin

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The elevator was broken for 8 hours, even though we were told it would be fixed in 10 min. We have to climb 16 floors to get to our rooms. The noises from very adjacent rooms were loud.
Stayed 1 night in Apr 2024
Response from DoubleTree Staff on 23 Apr 2024
Hi Xin, we apologize for the inconvenience you experienced during your stay with the broken elevator and noise disturbances. This falls short of the high standards we aim to uphold, but we assure you that we'll share this with our maintenance team to ensure this doesn't happen again. If you need any further assistance, please contact our team. We hope to do better next time.

10/10 Excellent

Chandni, Montgomery Village

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from DoubleTree Staff on 18 Apr 2024
Hi Chandni, we're thrilled that you enjoyed your stay with us. Providing exceptional service and a comfortable experience is at the heart of what we do. We can't wait to welcome you back again soon for another memorable visit at DoubleTree by Hilton Hotel San Diego Downtown!

8/10 Good

Cory

Stayed 1 night in Apr 2024
Response from Annette on 6 May 2024
Hello Cory, we appreciate you taking the time to rate your stay at DoubleTree by Hilton Hotel San Diego Downtown. When you're back in the area, we look forward to providing you with another wonderful experience. Thank you for your support!

10/10 Excellent

Brett, Emmaus

Stayed 1 night in Apr 2024
Response from DoubleTree staff on 29 Apr 2024
Thank you so much for taking the time to leave us a 5-star review, Brett! We are thrilled to hear that you had an enjoyable stay at DoubleTree by Hilton Hotel San Diego Downtown. Your rating means a lot to us and we hope to welcome you back again soon.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DoubleTree Staff on 8 Apr 2024
Thank you for your 5-star rating, Juan. Our team works hard to provide exceptional service and create memorable moments for our guests. We appreciate your stay at the DoubleTree by Hilton Hotel San Diego Downtown!

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, especially the parking attendants were exceptional.
Stayed 3 nights in Mar 2024
Response from Doubletree Staff on 2 Apr 2024
Thank you for acknowledging our staff at DoubleTree by Hilton Hotel San Diego Downtown, Bryan. We're thrilled to hear that our parking attendants provided exceptional service during your stay. We appreciate your review and hope to welcome you back again soon!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Doubletree Staff on 2 Apr 2024
Hi Julia, thank you for your 5-star rating of the DoubleTree by Hilton Hotel San Diego Downtown. We aim to provide exceptional hospitality and create memorable moments for our guests, and we're delighted that we hit the mark during your visit. Have a great day ahead!

10/10 Excellent

Luis M

Travelled with family
Liked: Cleanliness, staff & service
Close to the airport.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hi Luis, thank you for choosing DoubleTree by Hilton Hotel San Diego Downtown and for sharing your kind words. We're thrilled to hear that our proximity to the airport was convenient for you. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another exceptional stay.

8/10 Good

Brenda, Exira

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great cookies
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Thank you for taking the time to share your feedback, Brenda. We're thrilled that you enjoyed our cookies during your stay with us at DoubleTree by Hilton Hotel San Diego Downtown. We appreciate your kind words and hope to welcome you back again soon.

10/10 Excellent

ANTONIO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. 40.00 dollar parking.
Stayed 1 night in Mar 2024
Response from Manager on 4 Mar 2024
Thank you for taking the time to share your feedback, Antonio. We are glad to hear that you found our location convenient. We understand your concerns about the parking fee and appreciate your input about DoubleTree by Hilton Hotel San Diego Downtown.

10/10 Excellent

William, Strongsville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 4 nights in Feb 2024
Response from Manager on 29 Feb 2024
Thank you for taking the time to share your feedback, William. We're glad to hear that you enjoyed our hotel's convenient location. We hope you stay with DoubleTree by Hilton Hotel San Diego Downtown again.

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hi Manuel, thank you for staying at the DoubleTree by Hilton Hotel San Diego Downtown and rating us. We work hard to deliver a satisfying experience to all our guests, and we appreciate the support we get from them.

10/10 Excellent

Ronald

Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hi Ronald, we're thrilled about your 5-star rating. Thank you for letting us know that you had a delightful stay at DoubleTree by Hilton Hotel San Diego Downtown. We hope to welcome you back again soon.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Okay
It was okay, location was great. The elevators were broken so only 1 was working. My room had a bit of a smell and the sink was a little dirty. But the staff was great and I loved that they gave you cookies LOL.
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb 2024
Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our convenient location and our friendly staff. We apologize for the inconvenience caused by the elevator and cleanliness issues in your room. Your comments will be shared with our team for improvement. We hope to welcome you back in the future for a more enjoyable stay.

8/10 Good

Luis

Great location and clean. My only negative were the elevators, there was always a delay.
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb 2024
Thank you for taking the time to share your feedback, Luis. We are glad to hear that you enjoyed our great location and clean accommodations. We apologize for any inconvenience you experienced with the elevators and appreciate your patience. Visit DoubleTree by Hilton Hotel San Diego Downtown again soon.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
My best San Diego hotel experience to date!
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb 2024
Thank you so much for taking the time to share your positive experience at DoubleTree by Hilton Hotel San Diego Downtown, Tara! We're thrilled to hear that your stay with us was your best San Diego hotel experience to date. We appreciate your kind words and hope to welcome you back again soon.

8/10 Good

Fred

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024
Response from Double Tree Staff on 12 Feb 2024
Thank you for choosing DoubleTree by Hilton Hotel San Diego Downtown for your recent stay, Fred. Our team works hard to ensure that our guests have a pleasant experience during their stay. We hope to welcome you back in the future!

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easily accessible from the freeway and a short 5 minute walk to the metro station.
Stayed 3 nights in Jan 2024
Response from Manager on 26 Jan 2024
Thank you, Kevin, for taking the time to share your feedback with us. We're delighted to hear that you found our property easily accessible from the freeway and conveniently located just a short walk away from the metro station. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

AIHUI

Stayed 2 nights in Jan 2024
Response from Manager on 27 Mar 2024
Thank you for taking the time to leave us a 5-star review, AIHUI! We are delighted to hear that you enjoyed your stay at DoubleTree by Hilton Hotel San Diego Downtown. We hope to welcome you back again soon for another wonderful experience.

10/10 Excellent

Karyn

Stayed 3 nights in Jan 2024
Response from DoubleTree by Hilton Hotel San Diego Downtown Team on 19 Jan 2024
Hi Karyn, thank you for your 5-star rating of DoubleTree by Hilton Hotel San Diego Downtown. We're thrilled you enjoyed your stay with us. Our team looks forward to welcoming you back soon.

6/10 Okay

Philip

Business traveller
Stayed 3 nights in Dec 2023
Response from Manager on 18 Jan 2024
Thank you for staying with us, Philip. We strive to provide exceptional service and apologize if you face any inconvenience. We value your concerns and encourage you to contact our team to share your feedback in detail.

4/10 Poor

CHANTAL

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 18 Jan 2024
Hi Chantal, we aim to offer outstanding service, and it brings us joy to ensure everyone's comfort. We apologize if we fell short of meeting your expectations. Please contact our team when you can to discuss your concerns.

10/10 Excellent

Luis, Daly City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Annette on 5 Jan 2024
Thank you for staying at DoubleTree by Hilton Hotel San Diego Downtown, Luis. We strive to provide exceptional service, and it's rewarding to receive a 5-star rating. We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Tye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property was PERFECT! Tons of delicious food & fun things to do within walking distance. Hotel service was great, provided water & fresh baked cookies upon check in. Will recommend!
Stayed 1 night in Dec 2023
Response from Annette on 5 Jan 2024
Thank you for sharing your experience at DoubleTree by Hilton Hotel San Diego Downtown, Tye. We're delighted that our convenient location allowed you to enjoy the nearby attractions and dining options. It's great that you appreciated our friendly service. Have a great day!

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Annette on 5 Jan 2024
Hello Valeria, thank you for your wonderful 5-star rating. Our DoubleTree by Hilton Hotel San Diego Downtown team is dedicated to providing excellent service and ensuring our guests have a comfortable stay. We hope to welcome you back again soon!

8/10 Good

Anastacio

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
PROS: They have free EV charging in their parking garage CONS: The tub drain was clogged so water accumulated during usage. This was a big turn off when using the facilities.
Stayed 1 night in Dec 2023
Response from Annette on 4 Jan 2024
Hi Anastacio, thank you for sharing your feedback with us. We're glad to hear your positive comments about our free EV charging in the parking garage. However, we apologize for the inconvenience you encountered with the tub drain during your stay. Your feedback is valuable, and we'll ensure that we share it with our team to address the issue promptly. We appreciate your understanding and look forward to the possibility of welcoming you back to DoubleTree by Hilton Hotel San Diego Downtown in the future.

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Annette on 2 Jan 2024
Hi Daniel, it's great to see that you had a five-star stay at DoubleTree by Hilton Hotel San Diego Downtown. Thank you, and we hope to welcome you back for another great stay!

6/10 Okay

Judy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from Annette on 3 Jan 2024
Hi Judy, we aim to provide our guests with comfortable and accommodating stays, and we apologize for any inconvenience you may have encountered. We hope we can turn these three stars into a five-star rating. If you have anything specific to share with our team, please contact our manager on duty at fd@doubletreesandiego.net. Thank you, and we hope to hear from you soon.

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Annette on 2 Jan 2024
We appreciate your recent stay at DoubleTree by Hilton Hotel San Diego Downtown. We hope that our location met your expectations and that our staff contributed to a positive experience with their friendliness and helpfulness. We look forward to the possibility of welcoming you back in the future!

10/10 Excellent

Lee Ellis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Most Enjoyable Stay - 2 of 2
This was our 2nd stay for this year's vacation. We spent 3 nights on the front end & 2 on the back end of our trip. Shout out to the staff of the DoubleTree by Hilton San Diego Downtown, they are so warm & welcoming. Kudos to Lillian, Michael, Memo & Ron, just keep doing what you do so well.
Stayed 2 nights in Dec 2023
Response from Annette on 2 Jan 2024
Hi Lee, thank you for choosing to stay at DoubleTree by Hilton Hotel San Diego Downtown for your vacation. Our dedicated team, including Lillian, Michael, Memo, and Ron, takes pride in delivering a warm and welcoming experience to our guests. Your positive feedback is truly appreciated, and we'll be sure to pass on your kind words to the team. We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Hotel San Diego Downtown team on 20 Dec 2023
Thank you, Jorge, for your excellent 5-star rating of the DoubleTree by Hilton Hotel San Diego Downtown. Our team takes pride in providing exceptional service and creating a comfortable atmosphere for our guests. We hope to welcome you back again!

10/10 Excellent

Rajin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Stayed 3 nights in Sep 2023
Response from Annette on 26 Sept 2023
Hi Michael, we are pleased to see that you had a five-star stay at the DoubleTree by Hilton Hotel San Diego Downtown. Thank you, and we hope to provide you with another accommodating stay!

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great and the personal was excellent. I love the area and all the restaurants around. The only huge negative point would be parking. I think paying $40 dollars a day in a place where you are already staying is way to expensive. I’m not saying free parking but $40? My car rental almost cost as much as parking.
Stayed 2 nights in Sep 2023
Response from Annette on 22 Sept 2023
Thank you for choosing to stay with us at DoubleTree by Hilton Hotel San Diego Downtown, Patricia. We appreciate your kind words about our hotel and the excellent service provided by our staff. Additionally, we are glad to hear that you enjoyed the area and the variety of restaurants nearby.We understand your concerns regarding the parking fees. Your feedback is valuable to us, and we will take it into consideration as we continuously evaluate and improve our offerings.We hope you had a pleasant stay overall, and we look forward to welcoming you back in the future.

10/10 Excellent

Benoit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome weekend stay
My experience was awesome from the very beginning. Perla, Manna and Fernanda at the front desk were friendly and knowledgeable and a pleasure to check me in. They went out of their way to make my stay pleasurable offering suggestions and even extended my check out time so I could get some pool/hot tub time before I departed. This was my first time staying at the Doubletree but def won’t be the last. Thick I found my new “go to” hotel when I stay in the area. BL
Stayed 1 night in Sep 2023
Response from Annette on 22 Sept 2023
Thank you for sharing your wonderful experience at DoubleTree by Hilton Hotel San Diego Downtown! We are thrilled to hear that Perla, Manna, and Fernanda went above and beyond to ensure your stay was enjoyable, offering suggestions, and accommodating your check-out time. We are honored to have earned your loyalty, and we look forward to welcoming you back as your new "go-to" hotel in the area.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Annette on 22 Sept 2023
Thank you for taking the time to share your experience at DoubleTree by Hilton Hotel San Diego Downtown, Robert. We strive to provide exceptional service and comfortable accommodations for all of our guests, and we hope that we met your expectations. We hope to have the opportunity to welcome you back to our hotel for another memorable stay in the future.

10/10 Excellent

Melissa, Lawndale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families and proximity to all San Diego has to offer.
Stayed 2 nights in Sep 2023
Response from Annette on 22 Sept 2023
Hi Melissa, it was great seeing you at the DoubleTree by Hilton Hotel San Diego Downtown. Thank you for your kind words, and we hope to have the pleasure of welcoming you back here again soon!

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Annette on 22 Sept 2023
Hi Tiffany, thank you for the five-star rating. We are happy you enjoyed your stay at DoubleTree by Hilton Hotel San Diego Downtown. Take care!

8/10 Good

Jennifer, Renton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel located about 2 to 3 blocks from Little Italy - Lots Italian restaurants to choose from for dinner option. Also, you need to let Front Desk know if you need your roomed to be cleaned as well.
Stayed 4 nights in Aug 2023
Response from Annette on 29 Aug 2023
Thank you for staying with us at DoubleTree by Hilton Hotel San Diego Downtown. We're pleased to learn that you appreciated our convenient location near Little Italy, offering a variety of Italian restaurants for your dining options. However, we apologize for any confusion you experienced regarding housekeeping service and appreciate your feedback. We will improve our communication with the front desk team to provide a smoother experience for our guests. We look forward to the opportunity of welcoming you back for another enjoyable stay in the future.

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Wouldn’t stay here again
Substandard breakfast quality. Menu was not what was delivered. Horrible wify service. Inconsistent connection especially when doing work
Stayed 3 nights in Aug 2023
Response from Annette on 22 Sept 2023
Thank you for your feedback on your recent stay with us. We aim to ensure that our guests have an accommodating stay, and we apologize for any inconvenience regarding the breakfast quality and menu. We appreciate your comments on the wifi service and will address it with our team. If you would like to discuss your experience further, please do not hesitate to reach out to us. Take care.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so helpful and accommodating!
Stayed 1 night in Aug 2023
Response from Anette on 21 Aug 2023
Hello there, our goal is to offer outstanding service to all of our guests, and we are thrilled that our staff was helpful and accommodating during your stay at the DoubleTree by Hilton Hotel San Diego Downtown. We appreciate your support and look forward to the opportunity to welcome you back again in the near future!

8/10 Good

Juan, Pico Rivera

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give this place all 5 stars but the one issue was the elevator. The wait times are really bad. We waited for an elevator for over 10 mins at one point. Other than that, the stay was great, the room was great and the service of the staff was great.
Stayed 1 night in Jul 2023
Response from CW on 27 Jul 2023
Hello, there! We are thrilled that you had a wonderful experience and found our room comfortable, along with excellent service at DoubleTree by Hilton Hotel San Diego Downtown. Thank you for your support, and we hope to have the opportunity to welcome you back soon!

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023