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Reviews of Jardines de Luz

2.5 out of 5
Jardines de Luz
Av. Insurgentes #32, Barrio de Santa Lucia, San Cristóbal de las Casas, CHIS

Reviews

7.6

Good

Rating 10 - Excellent. 56 out of 170 reviews" "
Rating 8 - Good. 54 out of 170 reviews" "
Rating 6 - Okay. 34 out of 170 reviews" "
Rating 4 - Poor. 13 out of 170 reviews" "
Rating 2 - Terrible. 13 out of 170 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

damien

Stayed 1 night in Mar 2023

10/10 Excellent

Evangelina

Stayed 3 nights in Nov 2022

6/10 Okay

marc

Liked: Cleanliness, staff & service
It's good value for the money, with one problem. Most of the rooms are directly above the courtyard / restaurant which makes it quite noisy until 9pm or so. Very few of the rooms have windows, unlike the promotional photo (maybe they have changed it). For the rest, all good.
Stayed 1 night in Apr 2022

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well located., just steps from the OCC and all of the tourist areas. The property is clean and mostly well looked after. The breakfast is excelent. What I did nkt like was the choice of chair used i the rooms, the wooden one is not comfodtable, especially if you need tl work at the little table. The tub / shower in my room was a dangerous disaster. Impossible to shower without flooding the room. When you step out, an awkward stretch, you are faced with wet feet on very slippery tiles and no mat tl step onto. The shower was my biggest complaint. Otherwise, it was OK.
Stayed 3 nights in Feb 2022

4/10 Poor

SALOMON

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Careful with double charges
They charged my credit card twice and couldn't refund. That is not nice. I'll call hotels.com to see how they can help me
Stayed 1 night in Dec 2021
Response from P.A. on 29 Dec 2021
le pedimos sus datos bancarios para hacer su reembolso y no nos quiso dar, no entiendo su queja

6/10 Okay

SALOMON

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
They charged me twice
Hotel charged me twice and were not able to refund my money. Now I have to call you (hotels.com) for help.
Stayed 2 nights in Dec 2021

8/10 Good

Jose Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is extraordinary, but be prepared for some noise coming off from the central patio and people trying to sell their goods and handcrafts while you're having breakfast...
Stayed 1 night in Dec 2021

10/10 Excellent

Gerardo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Courteous staff, clean facilitase and excellent room services.
Stayed 7 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

Audrey, Florida

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. A short walk to all of the best of San Cristóbal.
Stayed 1 night in Feb 2020
Response from Hotel Jardines de Luz on 19 Feb 2020
Hello Audrey, we welcome your comments and your preference. We are pleased to know that you had a pleasant stay with us, we hope you come back soon. Regards! Attended by Miguel Q.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jan 2020
Response from Hotel Jardines de Luz on 30 Jan 2020
Hola, agradecemos tus comentarios y tu preferencia. Nos complace saber que tuviste una estancia placentera con nosotros, esperamos que vuelvas pronto. ¡Saludos.! Atendió Miguel Q.

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good..!!
Very nice...
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room and very good staff , don't like room has no heater it was cold.
Stayed 4 nights in Nov 2018
Response from JDL on 11 Dec 2018
Hi dear thanks for the rating Its a pleasure to be with us

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from JDL on 13 Jul 2018
GRACIAS

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Central but basic
Convenient location, pleasant staff. Rooms are dark as window open into inner, covered courtyard.
Stayed 7 nights in Mar 2018
Response from JDL on 22 Mar 2018
GRACIAS

8/10 Good

Martin, Novato, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in the center of San Christobal
Nice and clean hotel, spacey rooms, good breakfast, close to city center. Did have neither fridge, nor ice. Missing heater and A/C. In our case, it was quite cold in the room.
Stayed 1 night in Nov 2017
Response from jd on 2 Dec 2017
many thanks for you review

6/10 Okay

Jorge G. , Austin TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minimalist hotel (dormitory type) central & clean!
All good services and friendly but breakfast needs a new cook!!

6/10 Okay

lina, orange county

Disliked: Property conditions & facilities, room comfort
Ok hotel for one night beds very uncomfortable, TV did not work able to hear everything thin walls breakfast was good,hotel needs to spend some money on new beds and sheets other than that close to downtown shopping 10 min

8/10 Good

Graeme, Puerto Vallatta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perdect. Close n safe.
Great place all good n happy staff. Fabulous city. The city square is the place. No coffee shops worth going near....trouble!!!

2/10 Terrible

Leslie, Brooklyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible and misrepresented
We went to the hotel. It was not like the pictures. It was dark and dirty and old...we didn't stay, went somewhere else, but they took our money!

6/10 Okay

Michel, Montreal, Canada

Disliked: Property conditions & facilities, room comfort
Hardly passing the ok bar.
The hot water worked very well. It is close to the centre. Staff was helpful. Room was really not good. It did not feel good being in that room.

10/10 Excellent

jesus, tuxpan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome trip
It was amazing and super confortable, the location was perfect everything so close

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Service - Good Location
An excellent, traditional Mexican hotel. Rooms are sparsely furnished but clean and quiet. Excellent,polite service. Very convenient location. The breakfast package is highly recommended. I'll use this hotel on my next visit!

8/10 Good

DERVIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Francisco

Disliked: Property conditions & facilities, room comfort
You'll get what you paid for! 👍
Bad choice! My Bad choice! It was not what i was expecting! My mistake. 😔 Good breakfast afterall. It night be a Good place for a low budget vacation trip. Gracias! I still love San Cris. 😍
Stayed 2 nights in Feb 2024
Response from JARDINES on 25 Mar 2024
gracias por su comentario, nos gustaria que nos comente mas a detalle al correo ventasjardines.luz@gmail.com sobre su incoformidad, lamentamos no poder cumplir sus espectativas sin embargo seguiremos trabajando para mejorar.

4/10 Poor

Antonio

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No hot water to shower for new years day, the shower was falling to pieces literally and the bathroom was flooding most of the time.
Stayed 2 nights in Dec 2023

2/10 Terrible

Perla esmeralda

Disliked: Cleanliness, staff & service, property conditions & facilities
Habituación no tan limpia con polvo en las sábanas. No respetaron mi pago realizado, no pudieron realizar mi factura. No dan solución ante este tipo de situación, no lo recomiendo.

8/10 Good

Ana Mitzi Hernández

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Oct 2023
Response from Equipo Jardines de Luz on 25 Oct 2023
Estimado Huèsped, nos alegra , que haya disfrutado su estancia con nosotros y por elegirnos...Vuelvan pronto, estamos a sus ordenes.

8/10 Good

Virginia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio en el restaurante, no me gustó mucho las camas son muy bajas
Stayed 3 nights in Sep 2023
Response from . on 13 Oct 2023
Virginia, gracias por venir y visitarnos,valoramos mucho su comentario, lamentamos saber sobre su espectativa de la cama.Esperamos tener la oportunidad de servirles de nuevo.

10/10 Excellent

Francisco José Ortiz

Liked: Cleanliness, staff & service, property conditions & facilities
Es perfecto en precio y calidad, el personal muy amable!!!
Stayed 6 nights in Jul 2023

8/10 Good

Alexis

Stayed 1 night in Jul 2023

2/10 Terrible

Eder Limbano

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una tortura
Debería llamarse jardines de la oscuridad y no jardines de la luz ya que la luz es realmente tenue, O bien deberían cambiar de nombre y ponerle la cama de piedra porque eso es lo que son sus camas unas piedras , en realidad una verdadera tortura quedarse en este hotel, comenzando porque la cama no tiene cabeceras , la ropa de cama sucia , en especial la de las almohadas , no tienen espejo más que el del baño para peinarse , la iluminación malísima tanto que para peinarme intenté alumbrar un poco más con mi celular, el estacionamiento un lío para poder salir ya que había un evento y taparon la salida con otros vehículos , la regadera salpica el agua por todos lados y la cereza en el pastel, quieres descansar y dede las 7 am se escucha el ruido del restaurante
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Karina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estaban las instalaciones limpias y accesible y cerca del centro
Stayed 1 night in Jul 2022

10/10 Excellent

Joaqui

Stayed 1 night in Jun 2022

8/10 Good

Alejandra

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Todo super bien buen ambiente exelente lugar buen trato en tamto a limpieza si un poco de polvo en lo q don las cabeceras de las camas
Stayed 1 night in Apr 2022

4/10 Poor

Edel

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Llegar a las 3 y que no esté lista la habitación que podía ocupar desde la 1 es malo, pero la actitud del personal es peor.
Stayed 1 night in Mar 2022

10/10 Excellent

Gabriel

Stayed 1 night in Feb 2022

10/10 Excellent

Reynol

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Confortable
Un hotel en muy buena ubicación, colchones muy viejos y estacionamiento muy reducido. Pero el costo es comprensible
Stayed 1 night in Feb 2022

8/10 Good

Jorge Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estavan un poco desgastadas las camas (duras)
Stayed 1 night in Feb 2022

8/10 Good

Jorge Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien excepto el eco que se produce en la parte baja y se escuchaba demasiado ruido y camas medias duras
Stayed 2 nights in Feb 2022

2/10 Terrible

Antonio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

4/10 Poor

Amado Juan

Liked: Cleanliness
Disliked: Room comfort
Reservaciones
Reserve por internet una habitación superior (cama king size y tina de baño), no me la dieron bajo el argumento de que estaba en reparación me dieron de 2 camas matrimoniales y sin tina de baño.
Stayed 2 nights in Jan 2022

10/10 Excellent

Luis Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Oscar Augusto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiencia inigualable
Muy agradable la estancia, un lugar inigualable San Cristobal de las Casas, un viaje que no lo esperabamos asi, rebaso nuestras expectativas.
Stayed 1 night in Dec 2021

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar
Stayed 2 nights in Dec 2021

2/10 Terrible

Luis Ricardo

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésima atención y aroma
Pésima atención En la habitación no llega la señal de Wi-Fi Pestilencia de olor a caño procedente del baño Pésima atención administrativa Prometieron dar factura Aunque les proporcione en varias ocasiones los datos fiscales nunca me llega la factura
Stayed 5 nights in Dec 2021

4/10 Poor

Rosa isela

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Mantenimiento de el hotel
No me gustó que no me respetaron la tarifa que se contrato por la app, y las toallas muy feas, no ponen toallas de mano ni tapete en los baños, la habitación 212 las paredes le falta mantenimiento. La verdad por la app se ve diferente
Stayed 2 nights in Oct 2021

6/10 Okay

JOSE SANTIAGO

Travelled with family
Liked: Cleanliness, staff & service, room comfort
PONER ATENCION EN EL WIFI.
ESTUVIMOS EN LA HABITACION 103..MALA SEÑAL DEL WIFI TENIAS QUE SALIR DE LA HABITACIÓN PARA TENER SEÑAL.. IGUALMENTE EN LAS LLAMADAS TELEFONICAS.
Stayed 2 nights in Oct 2021

10/10 Excellent

Arizai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La mejor estancia
Excelente servicio!! Muy amables todos. Aparte que la ubicación está perfecta
Stayed 3 nights in Aug 2021