Mexican cuisine
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Reviews of Hotel Diego de Mazariegos

4 out of 5
Hotel Diego de Mazariegos
5 de Febrero y Maria Adelina Flores 2, Col. Centro, San Cristóbal de las Casas, CHIS

Reviews

8.6

Excellent

Rating 10 - Excellent. 219 out of 445 reviews" "
Rating 8 - Good. 162 out of 445 reviews" "
Rating 6 - Okay. 40 out of 445 reviews" "
Rating 4 - Poor. 12 out of 445 reviews" "
Rating 2 - Terrible. 12 out of 445 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Silvia, North las vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
to noisy in the morning from the staff since 6:00 am
Stayed 3 nights in Apr 2024

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the old colonial atmosphere of the property, how clean it was and how attentive staff were to requests. Plus you get the benefit of 2 restaurants- 1 for breakfast and lunch and a modern sports bar. It was beautiful and convenient. The only downside was that it can get warm in the room on hot days.
Stayed 6 nights in Jan 2024

6/10 Okay

Sergio

Liked: Staff & service
Good
Nice people, average stay … echo noise any time
Stayed 1 night in Dec 2023

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel in San Cristobal
Hotel Diego de Mazariegos was amazing! The staff were so friendly and welcoming and the hotel was super clean and comfortable. It’s within walking distance everywhere in the center of San Cristobal de las Casas! Highly recommend it!
Stayed 1 night in Dec 2023

10/10 Excellent

SCOTT, WHITTIER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very historic property with a nice staff. It is in a beautiful area of the city.
Stayed 3 nights in Aug 2023

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful cozy hotel, exelente location close to everything you need within walking distance. Also, people in this town are very friendly and helpful when it comes to giving you directions. Also this town is super clean and you'll fall in love with every single old house and buildings. I'm definitely going back soon.
Stayed 5 nights in Jun 2023

10/10 Excellent

Patricia, fontana

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place I will recommend for dure
Stayed 3 nights in Jul 2023

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Amanda

Stayed 1 night in Jun 2023

10/10 Excellent

JoEllen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel were very friendly. Rooms were comfortable.
Stayed 2 nights in Mar 2023

4/10 Poor

Ken

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
NO ONE spoke a lick of English, so communication with the front desk was hand signals and frustration. The toilet was broken and despite numerous attempts to have it fixed the issue was not resolved so I had to flush it by filling a trash can with water for our entire stay.
Stayed 9 nights in Feb 2023

8/10 Good

Jimmie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The restaurant

10/10 Excellent

Crisanto

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Es muy difícil encontrar estacionamiento y que el hotel cuente con su estacionamiento justo detras de la propiedad es un plus tambien fue de los pocos hoteles que de verdad contaban con señal y wifi ya que hay muy poca señal en chiapas para el celular la verdad todo salio bien excepto por la actitud de la recepcionista al principio la cual fue un poco desagradable entiendo que fue un mal entendido pero no es necesario tener una actitud tan poco servicial o pocas ganas de ayudar

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You cant get more central to everything than this place. One block to the main squares. Plenty of Restaurnts and shops around.Mostly flat terrain so very strollable. I was in a room on the quadrangle and it was a bit too noisy for my liking. The room itself is very spacious and comfortable, little tearrace at the back is pleasant. The Colonial rooms are a bit smaller but are in an area where the outside noise is cancelled. Sitting in the quadrangle itself is so nice and peaceful, I just wish the restaurant staff would have played the music quietly instead of at 100db.
Stayed 5 nights in Nov 2022

10/10 Excellent

Vicente JR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Environment, architecture, location, staff
Stayed 1 night in Sep 2022

10/10 Excellent

Dennis

Stayed 4 nights in Aug 2022

10/10 Excellent

Jorge, Santa Ana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience except that noise carries to the rooms. Wonderful, courteous staff…
Stayed 7 nights in Jun 2022

10/10 Excellent

hasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I'm back in this city, I'll stay here again
The stay was awesome and so was the staff. Everyone was very nice and helpful and the hotel itself was in a great location. Not too close to the town square and not too far away. The place was kept clean, the staff was always cleaning something. It was very picturesque. Omar, who tends a very nice stand in the front was awesome. He spoke English which was a great help for me since my Spanish is very limited. Great time. And the restaurant and staff there was great too....! I would highly recommend.
Stayed 6 nights in Apr 2022
Response from Manager on 30 Apr 2022
Estimado Hasan Muchas gracias por tomarte tu tiempo para brindarnos tus comentarios. Nos complace saber que tu estancia con nosotros fue placentera y que disfrutaste de los platillos de nuestro restaurante. Esperamos poder volver a atenderte en tu próxima visita a San Cristóbal.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation.
Great hotel, close to major places of interest. We had a old chimney stove and they lit it for us to have a great cozy night.
Stayed 1 night in Mar 2022
Response from Manager on 2 Apr 2022
Estimado José: Muchas gracias por brindarnos tus comentarios, nos complace saber que su estancia con nosotros fue placentera. Esperamos poder volver a atenderles!!

10/10 Excellent

Martha

Stayed 1 night in Feb 2022

8/10 Good

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and pretty, but bed was too hard IMO
Location is good and the hotel's communal areas are nice. The room I had was facing a road and was quite noisy. You should request one of their quieter rooms if you're a light sleeper. The bed was much too hard for my liking and I didn't find it comfortable, but maybe some people prefer that.
Stayed 4 nights in Jan 2022
Response from Manager on 2 Apr 2022
Estimado Rory: Gracias por brindarnos sus comentarios, contamos con habitaciones que están más cercanas al patio central donde no se escucha ruido de la calle, al estar en el centro histórico si hay algo de ruido. Tomaremos en cuenta lo que nos comenta para poder mejorar nuestro servicio.

8/10 Good

jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
Stayed 2 nights in Dec 2021

10/10 Excellent

Edward J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!
Amazing Hotel!! In a great location close to town centre and all the restaurants and shops. Plenty of tour agencies nearby for trips to Palenque/Agul Azul and Canon del Sumidero. The staff are all friendly and helpful. Clean and comfortable rooms. I enjoyed my stay.
Stayed 5 nights in Dec 2021

2/10 Terrible

Alvaro, Bolingbrook

Travelled with group
Disliked: Staff & service, property conditions & facilities
Very bad service
Stayed 1 night in Dec 2021

6/10 Okay

Ivonne

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Nov 2021

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito
Muy bien ubicado, todo muy cerca del hotel, el hotel muy bonito y el desayuno muy rico
Stayed 3 nights in Sep 2021

6/10 Okay

Juana Maria

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It’s a beautiful hotel Very poor amenities
Stayed 4 nights in Sep 2021

10/10 Excellent

Marcela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room specially bathroom needs more lighting
Stayed 5 nights in Sep 2021
Response from Manager on 13 Sept 2021
Dear Marcela: we are glad to know you have enjoyed your stay with us!!! Thank you for your comments, so we can improve our services.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2021
Response from Manager on 8 Sept 2021
Dear Claudia, thank you for your comments, we are pleased to know that you have enjoyed your stay with us. We hope to see you again!!

10/10 Excellent

LUICINA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful colonial Hotel
Amazing hotel, colonial style. Big rooms and perfectly located. Highly recommended
Stayed 3 nights in Aug 2021
Response from Manager on 13 Sept 2021
Dear Luicina, thank you for yous comments, we are glad to know you have enjoyes your stay with us!!!

10/10 Excellent

JIMMIE LEE

Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location close to everything. Friendly staff, would definitely stay here again.
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 7 nights in May 2021

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Great location . Staff was friendly and always very helpful with suggestions and booking of additional activities.
Stayed 5 nights in May 2021

10/10 Excellent

Sofia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lot of fun!
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The character of the hotel is authentic and older yet perfect and Interesting. Love this place. You will enjoy staying here. That staff was super kind and helpful. Clean clean !!
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful hotel and very well located, excellent to know the heart of San Cristobal.
Stayed 4 nights in Feb 2021

8/10 Good

tatiana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very nice
Stayed 6 nights in Oct 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique and new in an historic building. Quiet but close to things to do. CLEAN and beautiful. Best- the staff both in hotel and restaurant. 10 out of 10, thank you all for a great stay!
Stayed 1 night in Jan 2020
Response from Hotel Diego de Mazariegos on 13 Jan 2020
Dear guest, we welcome your comments and we are pleased to know that your stay was pleasant, we hope to return soon as it will be a pleasure to continue serving you.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Cristobal
A lovely old hotel in the centre of San Cristobal , the hotel is set in two buildings next to each other , there is a reception in each side . The parking is on the corner of the street and very easy to find. There is no Reataurant but there is a bar / cantina and as it is so central there are places to eat all Around you ,
Stayed 2 nights in Dec 2019
Response from Hotel Diego de Mazariegos on 2 Jan 2020
Dear guest, we are pleased to know that your stay with us was pleasant, we welcome your comments and hope to have you back soon.

8/10 Good

Kimberly

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hotel Diego de Mazariegos on 29 Jan 2020
Estimado huésped, nos complace saber que su estancia fue agradable, agradecemos sus comentarios ya que estos nos ayudan a mejorar, esperemos regrese pronto ya que será un placer seguirlo atendiendo.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Hotel Diego de Mazariegos on 2 Dec 2019
Estimado huésped, agradecemos sus comentarios y nos complace saber que su estancia fue agradable, esperamos regrese pronto ya que sera un placer volverlo atender.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Colonial style & cozy hotel. Excellent location and amazing customer service
Stayed 1 night in Oct 2019
Response from Hotel Diego de Mazariegos on 21 Oct 2019
Dear guest, we welcome your comments and we are pleased to know that your stay was pleasant, we hope to return soon.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located at a walking distance from the main church, old but it goes with the vibe of the city.
Stayed 1 night in Mar 2019
Response from Hotel Diego de Mazariegos on 4 Sept 2019
Dear guest, we are pleased to know that your stay was pleasant, we hope to return soon as it will be a pleasure to continue serving you.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, charming people.
We had a lovely stay at the hotel. Great location for exploring the town and going out for an evening meal. Be prepared that it’s fine but a little rustic. There is no air conditioning but it’s not needed as the altitude of San Cristóbal makes everything cooler. In fact at night it gets cold and they offer you wood for an open fire place. Big beds, nice shower, clean. And the staff were very helpful including jumping into our car to show how to get into their car park round the back of the hotel. Reasonably priced, would definitely recommend it.
Stayed 3 nights in Aug 2019
Response from Diego de Mazariegos on 26 Aug 2019
Dear guest, we are pleased to know that your stay with us was pleasant and that you have met your expectations. We hope to return soon as it will be a pleasure to meet you again.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was build in the 1500s and being inside it an experience of it self.
Stayed 1 night in Jun 2019
Response from Hotel Diego de Mazariegos on 31 Jul 2019
We are pleased to know that your stay was pleasant and that you enjoyed our establishment, we hope to assist you in your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019