All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 522 out of 1001 reviews" "
10 - Excellent
522
Rating 8 - Good. 208 out of 1001 reviews" "
8 - Good
208
Rating 6 - Okay. 130 out of 1001 reviews" "
6 - Okay
130
Rating 4 - Poor. 80 out of 1001 reviews" "
4 - Poor
80
Rating 2 - Terrible. 61 out of 1001 reviews" "
2 - Terrible
61
8.2/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
8.0/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Excellent
jeff
Travelled with family
13 May 2024
Liked: Amenities
I feel the hotel was great. The only little complaint I had the bathrooms are very small and with two queen beds in the room was very hard to get in the right side of the queen bed by the window.
jeff
Stayed 2 nights in May 2024
10/10 Excellent
Edwin, Houston
Travelled with family
12 May 2024
Liked: Cleanliness, staff & service, amenities
Wish the pool area was open.
Edwin
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Edwin, we're thrilled to know you had such a positive experience at The Gunter Hotel! While we regret to hear about the inconvenience over the pool area, let us assure you renovation work is in progress and upon your return, you should be able to enjoy the refreshed and modernized amenities of our facility. We await your next stay.
8/10 Good
Destiny
Travelled with family and small children
6 May 2024
Liked: Cleanliness
The property is dated but nice. Conveniently located. Parking not so great. The room was comfortable but bathrooms again are dated and definitely need updating.
Destiny
Stayed 1 night in Mar 2024
Response from Customer Service on 7 May 2024
Destiny, thank you for taking the time to share your thoughts about your recent stay at The Gunter Hotel. Your appreciation for our central location is very much appreciated. We understand your comments regarding the car parking situation and the room decor. Please note, we're currently in the process of a comprehensive renovation that we hope will address these areas while preserving the unique charm of our hotel. We're happy to hear you found your room comfortable, and we hope to welcome you back in the future to experience our enhancements.
Maribel, thank you for your five-star rating of The Gunter Hotel! It's great to see that your stay with us was a delightful experience. If there's any way we can make your next visit even better, please don't hesitate to share. Our team members are always eager to assist you. We're excited about the full renovation ahead and hope you'll have the opportunity to experience it.
Luis, it's wonderful to know you appreciated The Gunter Hotel's optimal location. We're committed to enhancing our guests' experiences and are in the process of implementing renovations for further comfort. We hope to welcome you back soon to experience these improvements firsthand.
6/10 Okay
Kristin
Travelled with family
30 Apr 2024
Liked: Staff & service
Disliked: Amenities
No compensation for there being no available pool. Valet parking was expensive. My car got damaged while under valet responsibility. The hallways in the hotel did not smell good at all. Sort of a urine smell? But it also smelled like urine while walking outside the building too. No sign of housekeeping except at 8am while I was still sleeping. For the price of this hotel, they could’ve done better for sure.
Kristin
Stayed 4 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Kristin, we appreciate your feedback and understand your concerns. We deeply regret that your experience did not meet your expectations. Please know that we strive to provide premium amenities, at competitive rates, for our guests. Acknowledging your comment about certain unpleasant odors, we are currently implementing a significant renovation which will comprehensively address these issues. As for the valet service, we take all claims seriously and invite you to share more details for thorough investigation. We value your patience and sincerely look forward to the opportunity to serve you better in our improved setup.
Luis, thank you for taking a moment to rate The Gunter Hotel so highly. We're thrilled to hear you enjoyed your stay and we're even more excited about the upcoming full renovation! We look forward to welcoming you back in the future to experience the new improvements.
History about the building is amazing! Very clean, comfortable beds and very close to attractions
Heidi
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Heidi, it's fantastic to hear how much you appreciate the rich history of The Gunter Hotel. We're pleased to know that you enjoyed our crisp, cozy accommodations and the proximity to local attractions. We're looking forward to hosting you again on your next trip.
The room was adjacent to the street and people were parting, screaming, racing and honking all night up until 3;30am.
The shower tub was filthy dirty. I asked to have it cleaned and nothing was done.
Alex
Stayed 3 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Alex, we regret that your recent stay did not meet expectations and apologize for the disturbance from street noise and your dissatisfaction with the cleanliness of your bathroom. Rest assured we hold high standards for cleanliness and any oversight has been addressed with our housekeeping team. We hope to have the opportunity to better serve you in the future.
Nelda, thank you for appreciating The Gunter Hotel's central location. It's pleasing to know that you found dining options and shopping centers within a convenient walking distance. We're looking forward to welcoming you back in the near future.
10/10 Excellent
Jahaira
22 Apr 2024
Jahaira
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Apr 2024
Thank you for the great rating, Jahaira!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at The Gunter Hotel! We hope you plan on staying with us again soon!We're looking forward to your next visit!
Charles, thank you for your top rating of The Gunter Hotel on Expedia. We're delighted that your stay was enjoyable and hope to welcome you back soon. If you have any specific highlights or areas that we could further improve, please feel welcome to share. Your feedback helps to shape a better experience for everyone.
6/10 Okay
Richard
Travelled with partner
20 Apr 2024
Liked: Cleanliness
Disliked: Amenities
Gunter Hotel was just average and clean. Excellent location.
The reception staff could be more thorough & professional.
Richard
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Richard, it's great to hear you appreciated the prime location of The Gunter Hotel. We read your feedback about our front desk service carefully and please rest assured, we're committed to continuous improvement in all areas. Thank you for your review and we look forward to offering you an enhanced experience on your next stay.
The hotel is historic and very clean. It’s very close to all the historical areas. Love it!
Marcelino
Stayed 2 nights in Mar 2024
Response from Customer Service on 21 Apr 2024
Marcelino, it's wonderful to hear you found The Gunter Hotel well-maintained and conveniently located near historical points of interest. We're delighted you enjoyed your stay and we thank you for your feedback. We hope to welcome you back soon!
Elestino, thank you for sharing your thoughts. We regret hearing about your dissatisfaction with the parking area. Rest assured, cleanliness is usually one of our strengths, and we appreciate your feedback as it aids us in recognizing the areas that may need additional attention. We hope your stay at The Gunter Hotel was otherwise enjoyable and look forward to providing you with a much-improved experience during your next visit.
6/10 Okay
Hunter
Travelled with partner
17 Apr 2024
Liked: Cleanliness, amenities
Everything was fine up until I a storm hit and my room had a major leak from the ceiling. At midnight I had to swap rooms into a room that was different and not as expensive as the room I paid for. I was not offered compensation.
Hunter
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Hunter, we regret to hear about the inconvenience caused by the unforeseen leak in your room and the necessary late-night room change. Our top priority is ensuring all guest rooms are comfortable and well-maintained, and your feedback helps us to improve in that area. We're sorry that you didn't feel adequately compensated for this experience – we always strive to resolve any issue swiftly and fairly. Please consider giving us another opportunity in the future as we are confident we can serve you better.
10/10 Excellent
Rudy, Plano
17 Apr 2024
Liked: Cleanliness, staff & service
Rudy
Stayed 3 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Rudy, thank you for your excellent rating of The Gunter Hotel on Expedia. We truly appreciate your support and are proud to have met your expectations. We look forward to welcoming you back in the near future!
Robert, thank you for choosing to stay at The Gunter Hotel and for your high rating. We're thrilled to have met your expectations and hope to have the pleasure of welcoming you back soon. Safe travels until then!
10/10 Excellent
Lisa
15 Apr 2024
Beautiful lobby area. Rooms very clean, and very spacious! Love that.
Lisa
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Lisa, thank you for sharing your great experience at The Gunter Hotel. We're thrilled to hear that you appreciated our spotless, roomy accommodations and attractive lobby area. Your satisfaction is paramount to us. We can't wait to welcome you back in the future. Safe travels!
8/10 Good
Debbie
Travelled with family
14 Apr 2024
My room was very nice, only missing the 2nd glass for drinking, several plastic cups were supplied to compensate. The sound machine was much appreciated for masking the occasional outside noise. Parking attendant was pleasant and helpful with directions. Front desk was competent if not pleasant.
Debbie
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Debbie, it sounds like your stay at The Gunter Hotel generally met your expectations. We appreciate your feedback about the glassware, we'll definitely take that into consideration for future improvements. We are glad that the sound machine was useful for you, and that you found our parking colleague to be helpful. Regarding your comment on the front desk, we always strive to ensure both competence and friendliness, and we will work on improving the latter. We hope to welcome you back in the future.
10/10 Excellent
Arturo
14 Apr 2024
Arturo
Stayed 2 nights in Apr 2024
Response from Customer Service on 6 May 2024
Arturo, thank you for your top-rated Expedia review. At The Gunter Hotel, we continuously strive to provide a memorable stay. We are thrilled you enjoyed your time with us and we look forward to your return. As we are currently rejuvenating the entire property, we anticipate creating an even more pleasing experience for all our guests.
Jodi, it's thrilling to know you appreciated the value we offer at The Gunter Hotel. We're delighted to have been your choice in the area. Looking forward to hosting your next visit.
8/10 Good
Francisco Javier Medina
Travelled with family
11 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was close for repairs yet the room fees were the same. There was ongoing noise from renovations, especially early morning. I was not able to rest properly
Francisco Javier Medina
Stayed 2 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Francisco Javier Medina, thank you for sharing your thoughts. We appreciate your understanding regarding the pool undergoing maintenance and any disturbance caused by the renovations. Ensuring guests have a restful stay is our top priority, and we'll make sure your concerns are addressed. Your feedback is valuable to us and we hope for another opportunity to better your experience.
This hotel still has an old world charm.
I would stay here again. It is ideally situated for the Riverwalk and The Alamo.
Alison
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Alison, it's wonderful to hear that you appreciated The Gunter Hotel's timeless elegance. We're thrilled to know our prime location near major attractions made your stay that much more enjoyable. Thank you for choosing us and we eagerly anticipate your return.
2/10 Terrible
JEANNE, Tomball
11 Apr 2024
JEANNE
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Jeanne, it's unfortunate to hear about your less than satisfactory experience with us. Your feedback is valuable as we continually strive to create better experiences for our guests. Please note, we're currently conducting a comprehensive renovation to address any issues. We genuinely hope you will give us another chance in the future to show you the improvements we've made.
10/10 Excellent
linda, Corpus Christi
Travelled with family, Travelled with family and small children
Linda, the team at The Gunter Hotel appreciates your feedback. We're delighted to see your overall satisfaction. We hope to see you again soon.
8/10 Good
Alan
Travelled with partner
2 Apr 2024
rooms alittle dated. 2nd day no hot water. Cleaning of room was at end
of the day.
Alan
Stayed 3 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Alan, we appreciate your feedback. At The Gunter Hotel, we continuously strive to maintain our high standards and your comments help us do that. We understand there may have been issues with your room's aesthetics and water temperature during your stay. We're also sorry to hear about any inconvenience caused by the timing of our housekeeping services. Actions have been taken to evaluate these concerns and we hope to better serve you in the future.
6/10 Okay
David
Business traveller
2 Apr 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was very clean but my shower didn't have any hot water.
David
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
David, it's good to hear you found the hotel sparkling clean. We sincerely regret the issues you faced with the shower temperature. Rest assured, that's not a typical experience for our guests. We appreciate your feedback and will utilize it to improve future guest experience.
I like the history of the hotel and how close everything was from the hotel.
Michelle
Stayed 3 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Michelle, it's fantastic to hear that you enjoyed the rich past of The Gunter Hotel and its prime location. We're thankful for your positive rating and we hope to welcome you back for another superb experience soon.
10/10 Excellent
Jorge
1 Apr 2024
Jorge
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Apr 2024
Thank you for the excellent rating, Jorge!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Gunter Hotel! We look forward to hosting you again soon.
8/10 Good
Jackie
31 Mar 2024
Jackie
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Jackie, it's nice to know you had a good stay at The Gunter Hotel. We appreciate your rating and would love to welcome you back on your next visit. Your satisfaction is our top priority, so please feel free to share any specific comments you might have. Thank you.
The location is great and there is a cozy bar on the ground floor. Other than that nothing positive. The facility is old and needs renovation. The breakfast we paid an extra 15$ for, only included coffee, juice, fruits, and muffin.
Roman
Response from Customer Service on 31 Mar 2024
Roman, thank you for sharing your thoughts. It's good to hear you appreciated the location and our unique bar. Regarding the condition of the facility, we constantly strive to enhance its historic charm while providing modern comforts. We take note of your feedback on the breakfast offered and will consider it as we endeavor to enrich our offerings. Your experience is valuable to us and we appreciate your feedback.
Toni, it's wonderful to hear you enjoyed your stay at The Gunter Hotel! We pride ourselves on creating memorable experiences for our guests. We hope to welcome you back soon for another great stay.
Marcus, we're thrilled to hear about your positive experience at The Gunter Hotel. It's our aim to ensure that every guest has a top-notch time with us. We appreciate the concise feedback and hope to welcome you back in the future.
Christopher, thank you for your five-star Expedia Review of The Gunter Hotel. We're delighted to know you had an excellent experience. We look forward to your next visit.
10/10 Excellent
Steven
25 Mar 2024
Steven
Stayed 3 nights in Mar 2024
Response from Customer Service on 16 Apr 2024
Steven, thank you for staying at The Gunter Hotel and providing us with such a splendid rating. We're thrilled that you had a delightful stay with us and we hope to welcome you back in the future.
I loved that you kept the older heritage of the hotel but was still maintained very well. Staff was very helpful and courteous. Would be glad to stay there again.
Mark
Stayed 3 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Mark, thank you for sharing your appreciation for The Gunter Hotel's well-preserved heritage and excellent maintenance standards. It's delightful to know our team members' friendly and helpful service met your expectations. Knowing you'd gladly stay with us again is high praise indeed. We look forward to your next visit.
Thank you for taking the time to submit this feedback, Sherran.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.
Gabe, it's wonderful to know you had a great stay at The Gunter Hotel. The team appreciates your positive words and is looking forward to welcoming you back for another amazing experience.
6/10 Okay
jason
13 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
My room smelled so bad of cigarettes that I could barely stay in there.
jason
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Jason, we regret to hear about the issues you experienced with your room odor during your stay. At The Gunter Hotel, we strive to provide a clean and smoking-free environment for all our guests. Your feedback is valuable and will be shared with our team members to make necessary adjustments for future guests. We would like to have another opportunity to provide you with a more satisfactory experience.
10/10 Excellent
Ronnie
Travelled with partner
13 Mar 2024
Liked: Staff & service, amenities
Pleasant
Ronnie
Stayed 1 night in Feb 2024
Response from Customer Service on 14 Mar 2024
Ronnie, it's great to hear that you had a pleasant stay at The Gunter Hotel. Our aim is to provide an enjoyable experience and it seems we hit the mark for you. We look forward to your next visit.
Israel, it's heartening to learn that you enjoyed the prime location and exceptional dining experience at The Gunter Hotel. We continually strive to provide our guests with memorable experiences. We look forward to welcoming you back in the future.
Very old property room or restroom wasn’t cleaned JUST NASTY
Jetton
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Jetton, it's disappointing to read your recent experience at our property. We take cleanliness seriously and regret we were unable to meet your expectations. We appreciate your feedback as it helps us to ensure standards are maintained. We invite you to visit again in the future for an improved experience.
Jeffrey, thank you for your wonderful feedback regarding your stay at The Gunter Hotel. We are thrilled you found our establishment enjoyable. Your kind words are truly appreciated and we hope to see you again soon.
Very friendly parking representatives conveniently located for our concert friendly staff from our check in to our breakfast time and throughout our checkout—I will definitely stay there again.
Gricelda
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Mar 2024
Gricelda, it's wonderful to hear you had a delightful experience at The Gunter Hotel. We're elated you appreciated our convenient location, the warm hospitality of our team members, and our breakfast service. Thank you for your kind words and we eagerly await your next visit.
6/10 Okay
Patricia
27 Feb 2024
Liked: Staff & service
Patricia
Stayed 3 nights in Feb 2024
Response from Customer Service on 29 Feb 2024
We appreciate the feedback, Patricia.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
Extremely dated. Smells like mildew. Peeling paint and OLD wallpaper. I can appreciate the character of an old historic hotel, but this needs a serious renovation.
Rebecca
Stayed 3 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Rebecca, it's regrettable to hear your experience wasn't up to expectations. We are aware that our uniquely historic property may not cater to everyone's tastes. The comments regarding the scent and the décor have been noted, as we're always looking for ways to improve. We hope for an opportunity to exceed your expectations in the future.
Lio, it's wonderful you appreciated the location of The Gunter Hotel. We aim to provide a convenient experience for our guests, and it sounds like we delivered for you. We're looking forward to welcoming you back.
4/10 Poor
Mark, Seguin
26 Feb 2024
Liked: Cleanliness, staff & service
Everything would have been fine if our room had not had a loud motor sound constantly.
We thought it was the heat/a/c unit but with that turned off, it still continued---all night, until we left.
Mark
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Mark, we regret to hear about the consistent noise issue during your stay. Our dedicated team strives to ensure all guests experience a serene and comfortable environment and we apologize that this was not the case. We encourage guests to reach out to our team during their stay so we may attempt to resolve any issues promptly. We hope you will consider giving us another opportunity. We're committed to improving your experience.
Justin, your enthusiasm for The Gunter Hotel is appreciated! Lovely to hear you embraced your stay with us. We hope to have the pleasure of welcoming you back in the near future.