Desk, blackout curtains, free WiFi, bed sheets

Reviews of Red Roof PLUS+ San Antonio Northeast

2.5 out of 5
Red Roof PLUS+ San Antonio Northeast
11526 IH 35 N, San Antonio, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 12 out of 28 reviews" "
Rating 8 - Good. 7 out of 28 reviews" "
Rating 6 - Okay. 5 out of 28 reviews" "
Rating 4 - Poor. 3 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Porfirio

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The property is new, unfortunately looks like there is no cleaning service. 1. The mirror and sink in the restroom had hair from previous guest 2. I found dirty towels from previous guest in the room 3. No shampoo available at arrival - no one checking and cleaning 4. No hand soap, the container was empty, again, no one checking and cleaning This is too sad since the property is new, but unfortunately the rooms are dirty, considering not returning to this hotel

6/10 Okay

Dalila Benita

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sharma RediResponse Specialist on 8 May 2024
Hello Dalila,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ SAN ANTONIO NORTHEAST and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The good: Property was neat. The front desk staff was really polite and helpful, and the check in was super easy. The manager was really polite and super helpful. The second room we were put in was very clean, updated, and spacious. I can’t say enough how helpful and pleasant the front desk staff was. The bad: The first room we were assigned wasn’t cleaned, BUT the front desk staff was very helpful and quick with relocating us to a new room with no problems, like instantly…the manager was awesome. THE BEDS! They are super firm and uncomfortable if you don’t like a hard mattress. My husband and I got no sleep on it 😩
Stayed 1 night in May 2024
Response from Sharma RediResponse Specialist on 6 May 2024
Dear Marie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SAN ANTONIO NORTHEAST. I am happy to read your comments about our neat hotel, our really polite and helpful front desk staff, super easy check-in process, and all the other kind remarks mentioned. However, you indicated that the cleanliness of the first room and the comfortability of the beds dampened your experience. Your satisfaction is important to Red Roof, I am sorry to hear this was not the impression we left you with. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and new. Was set back when informed that there would be a deposit for check in and would get it back after inspection of room, but not the entire deposit. Seem off.
Stayed 1 night in Apr 2024
Response from Olivia RediResponse Specialist on 27 Apr 2024
Dear Wendy, Thank you for taking the time to share your feedback regarding your stay at the Red Roof PLUS+ San Antonio Northeast. We sincerely appreciate your 4/5 score and are happy to hear you had a great experience with us, especially regarding our clean hotel and all the other kind remarks highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I stayed here for 3 days. We loved that our room was spacious and extremely clean. The front desk staff were very friendly. Overall we enjoyed our stay and would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Tianna RediResponse Specialist on 25 Apr 2024
Dear Olga, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ San Antonio Northeast. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the hospitality of our staff and the cleanliness of the room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Tianna Red Roof Management RediResponse Specialist

6/10 Okay

Trina

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Tianna RediResponse Specialist on 25 Apr 2024
Hello Trina, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ San Antonio Northeast and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Tio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and nice
Stayed 1 night in Apr 2024
Response from Toni-Ann RediResponse Specialist on 17 Apr 2024
Hello Tio,It is quite rewarding to know that you were able to enjoy a nice, quiet stay here at our RED ROOF PLUS+ SAN ANTONIO NORTHEAST. Red Roof works hard to ensure satisfaction for our guests, and feedback like yours is always an encouragement to us and our staff. We hope to continue to provide great experiences for you.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Ana, Cibolo

Disliked: Cleanliness, staff & service
I was traveling with my service dog that is a French bulldog. He weighs probably 30 pounds. I was being told that I was gonna be thrown out of the hotel if there was any spots on the blanket that I should not be allowing a dog to lay in a bed or Couch any furniture not be laid on is the manager/owner said he also told me that I would br Getting an extra charge if there was any spots due at the dog, that’s when I told him that was ridiculous due to the hotel being a pet friendly hotel. It was anything ot oghtt I was pretty upset. I left Law come back and he’s threatening to kick me out of the hotel so I didn’t sleep right I had this friend threatening me and I try to speak with him. He would say he was done with me and didn’t hear nothing from me.
Stayed 2 nights in Apr 2024
Response from Toni-Ann RediResponse Specialist on 17 Apr 2024
Dear Ana,We are sorry to hear your recent experience at the RED ROOF PLUS+ SAN ANTONIO NORTHEAST did not meet your expectations. I have escalated your claims in an effort to have them reviewed by upper management. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Toni-AnnRed Roof Management RediResponse Specialist

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Toni-Ann RediResponse Specialist on 18 Apr 2024
Hello Michael,I am pleased to have had you as our guest at our Red Roof Plus+ San Antonio Northeast. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff clean
Stayed 1 night in Apr 2024
Response from Hotel Mgmt on 8 Apr 2024
We appreciate your time and value your feedback.Thank you for your business and review. We look forward to see you soon.

4/10 Poor

Marla

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Considering it was a new hotel, we asked for new sheets cause i spilled in our sheets, we were told no because there weren't enough sheets. I requested an iron, were called at 11 pm asking us to return the iron. On day of check out, we were called at 10 am, 1045 am and 1055 am asking if we were checking out. On their website it says one animal was free, yet we were charged. Price went up from $383 to $450. AC, although, we had the fan ON, it would continuously turn off making the room hot and stuffy. My parents were staying at the same hotel, my mom tried checking in early so they could put food in the refrigerator. Hotel manager told her no because there were no rooms, the parking lot was empty. He got frustrated and kicked my mom out and told them they couldn't stay there so they had to go to another hotel. Won't stay again.
Stayed 4 nights in Apr 2024
Response from Chirell RediResponse Specialist on 11 Apr 2024
Dear Marla,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ San Antonio Northeast. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/5 score. You indicated that you were unsatisfied with be charged for pet, no sheets and the other concerns you described. To uphold our company's high standard your encounter will be shared with management. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness
To my understanding, this is a new or remodeled hotel . I walked in , looked at and told in a mumbled voice no elevator.. no signs for stairs , I got lost and no indication of where to go ..
Stayed 1 night in Mar 2024
Response from Hotel Mgmt on 8 Apr 2024
We apologize for your inconvenience. As you experienced it is a newly renovated hotel. The elevator did not work out as we planned. So, we explained in all websites about the elevator not working.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chirell RediResponse Specialist on 30 Mar 2024
Dear Juan,Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ San Antonio Northeast and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on 30 Mar 2024
Dear Edward,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN TUCSON NORTH - MARANA. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our nice and clean. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Okay

rocio

The owner is at the front questioning everything as you come in or out. Shower had hair of previous guest. Elevator was not working
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on 30 Mar 2024
Dear Rocio,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ San Antonio Northeast. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 3/5 score. You indicated that you were unsatisfied with hair in shower and elevator not working. To uphold our company's high standard your encounter will be shared with management. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great value. Super clean & newly remodeled. If you’re in the area I strongly recommend you staying here.
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on 30 Mar 2024
Dear Mary,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ San Antonio Northeast. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our great value, clean and renovated location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Porfirio

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and new and nice facilities
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on 30 Mar 2024
Dear Porfirio,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ San Antonio Northeast. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our friendly staff, new and nice facilities. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

8/10 Good

Diana, Midland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta a 20 minutos del dowtown esta recien remodelado y no sirve el elevador aunque son doa niveles,se escucha mucho el ruido de los cuartos de a lado y cuando caminan arriba piden deposito extra de $50 dlls en cuartos de una recamara cosa que no dice
Stayed 2 nights in May 2024

8/10 Good

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Es hotel es nuevo, no tiene personal. Sin embargo muy bien en todo. Les deseo mucho éxito y más adelante tendrán todo listo!!!
Stayed 1 night in Apr 2024
Response from Toni-Ann RediResponse Specialist on 17 Apr 2024
Hola Francisco,Agradecemos que se haya tomado el tiempo para dejarnos una reseña y sus buenos deseos a medida que nos aventuramos en la industria hotelera. Nos alegra saber que estuvo satisfecho con nuestro hotel y nuestras instalaciones, ya que Red Roof se esfuerza por brindarles a nuestros huéspedes estadías satisfactorias.Esperamos seguir brindándole grandes experiencias.Atentamente,Toni-AnnGestión del techo rojoRediResponse Specialist

8/10 Good

Joel

Business traveller
Liked: Cleanliness, property conditions & facilities
Bueno para descansar
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on 30 Mar 2024
Estimado Joel,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en Red Roof PLUS+ San Antonio Northeast. Es muy gratificante saber que tuvo un gran encuentro con nosotros y realmente apreciamos sus amables comentarios acerca de que nuestra ubicación es buena para descansar. Sus comentarios son esenciales mientras nos esforzamos por brindar una estadía limpia, cómoda y basada en valores a todos los huéspedes.¡Redroof está ansioso por verlo pronto bajo nuestro techo, donde podremos continuar ofreciéndole una estadía limpia y cómoda a un precio asequible!Sincerely,ChirellRed Roof ManagementRediResponse Specialist