Lobby
Check availability

Reviews of Quality Suites

2.5 out of 5
Quality Suites
6350 I 35 N, San Antonio, TX

Reviews

7.4

Good

Rating 10 - Excellent. 332 out of 1001 reviews" "
Rating 8 - Good. 286 out of 1001 reviews" "
Rating 6 - Okay. 166 out of 1001 reviews" "
Rating 4 - Poor. 115 out of 1001 reviews" "
Rating 2 - Terrible. 102 out of 1001 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Gilberto

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor customer service, rooms dirty in poor conditions and smelly. Elevator dirt around founded and rotten smelly. Hallway in floor there was littery around and carpet in bad shape with dirt accumulated in parts of hallway near room doors. Toilet seat in bathroom could see hair in top off and bed sheets stains all over and smelly too. Not a good or pleasant stay in.
Stayed 5 nights in May 2024

2/10 Terrible

Zhao

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Ashley

Travelled with group
Disliked: Amenities
Quiet no trouble but not friendly just not really customer service just cut and dry ..
Stayed 1 night in May 2024

6/10 Okay

Tymier

Stayed 3 nights in May 2024

4/10 Poor

Sandra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
we chose this property because it had a pool, hot tub and work out room; however, the pool was dirty, then unavailable the next day because they cleaned it and put chemicals in it stating we should not go in, the hot tub never worked and the front desk acted like they had no idea (even though pool guy said the pump has been broke for a while now), work out room was inaccessible with key - along with the pool exterior door which meant we had to walk around the building to re-enter. There are no ice machines on each floor, instead you go to the front desk and they give you ice out of a store bought bag (not sure how sanitary that is). Elevator did not have a certificate stating it was safe - it did not sound safe. I never would have booked here if I knew this ahead of time. Staff was nice and friendly.
Stayed 2 nights in May 2024

2/10 Terrible

Dulce

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo sucio todo roto aparte abia cucarachas olía muy mal en el sofá cama abia mucha basura ropa de otros clientes muy mal no lo recomiendo
Stayed 1 night in May 2024

8/10 Good

Elvia C

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

4/10 Poor

Stephanie

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Fang-Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Richard, Killeen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No deposit for the night and the staff was very helpful awesome
Stayed 1 night in Apr 2024

6/10 Okay

Eric

Travelled with partner
Liked: Amenities
Room needed deep cleaning, found old food containers behind nightstand, air conditioner only cooled when i took filters out. Breakfast on Friday offered eggs with no meat .
Stayed 3 nights in Apr 2024

2/10 Terrible

Craig

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We cancelled this reservation but your stupid computer does not know that. Expedia is kind of useless.
Stayed 3 nights in Apr 2024

4/10 Poor

Iris Vargas

Disliked: Cleanliness, amenities, property conditions & facilities
Although the staff was kind, our room was dirty. We found dirty underwear in our drawer. Our pillows had no pillowcase and garbage in the trash.
Stayed 3 nights in Mar 2024

6/10 Okay

Eriko

Travelled with family
There was a stray cat meowing all night outside of the building. We could not sleep well.
Stayed 1 night in Apr 2024

6/10 Okay

Suzanne, West Point

Travelled with family
Disliked: Amenities, property conditions & facilities
Property not well maintained. Stains on floors, walls, and linens. Room had to vacuumed after we checked in due to chip crumbs being all over the floor. Homeless people asking for money in parking lot, several others noted close by. The room served its purpose but that is all.
Stayed 2 nights in Mar 2024

4/10 Poor

Ismael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First and the last time I stay at this hotel. The carpet outside the room is outdated and flaky meaning it's too old. The fridge in the room has plastic forks and spoons meaning they do not clean it. The bathtub had dirt rings around it. The carpet inside the room had a lot of stains. The AC inside the room was too noisy once it would shut off. Do yourself a favor and pay the extra 20-40 to stay at a better hotel
Stayed 1 night in Mar 2024

8/10 Good

Montaser

Stayed 4 nights in Mar 2024

2/10 Terrible

Whitney

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked two nights, we got in later in the evening so we decided to stay that night but we canceled the second nights stay. The cops were there, grown men were walking up and down the hallways drinking, the hotel room ac was broken, the tv would intermittently not work, absolutely filthy, super sketchy. We booked based on this websites pictures and reviews but they could not have been more misleading. I will say the hotel staff were very kind.
Stayed 2 nights in Mar 2024

8/10 Good

Kibwe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but I noticed that their breakfast in way earlier than other hotels.
Stayed 2 nights in Feb 2024

2/10 Terrible

Christian

Stayed 2 nights in Mar 2024

6/10 Okay

Mary

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
This is an older hotel - wear and tear in carpet, furniture and elevator. Staff were friendly.
Stayed 1 night in Mar 2024

2/10 Terrible

Colton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend unless you NEED somewhere to stay.
Stayed 3 nights in Feb 2024

2/10 Terrible

Erica

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Unsanitary, blood on floor , bed was not made , dirty towel left on couch, and silver fish left in ice bin. Ice not available in any of the floors.
Stayed 2 nights in Feb 2024

6/10 Okay

Keith

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2024

6/10 Okay

Kyle

Liked: Staff & service
Ok for the money. Traffic noose was significant
Stayed 1 night in Feb 2024

6/10 Okay

Suzanne

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
You have to put your room key into a slot on the wall to have electricity. Our key didn't work well and didn't work the first time, on top of having to do it in the dark haha the electricity in the front part of the room never came on at all. The breakfast could have been good but it was thrown together and served like like slop. I don't think that I'd stay there again. The hotel websites made this place look kind of nice. I was solely disappointed.
Stayed 1 night in Feb 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

Michael

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Not worth the money.
The dierctory card stayed there was vending on the 3rd floor and there's nothing up there but staff only areas. NOTHING looked like it had wiped off in years in the elevator. The ice machine on the first floor looked like something you'd find in a hoarders basement. A comfortable bed and that's it.
Stayed 1 night in Feb 2024

2/10 Terrible

LAUNEKA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The sheets was stained. The head board on the bed was peeling! The room had an odor or dampness! Mold in the bathroom , bed was lumpy and uncomfortable! The overall condition was horrible! At breakfast we had to ask for coffee! The whole hotel needs to be throw. Away!!!!! Worst stay ever!
Stayed 2 nights in Feb 2024

10/10 Excellent

Sara

Stayed 1 night in Jan 2024

2/10 Terrible

Virginia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
This was the worst hotel i have ever stayed at. The lady at the front tried to tell me i had to pay a 100 dollar deposit after my room was already booked and paid for. There was no toilet paper in the room. The remote didn't work. Every where was dirty in the hotel. The tvs were so small it was unreal. When we get into the room to turn lights on there was no power. Turns out you have to use your card for the power and i have been in many hotels and never seen this.
Stayed 1 night in Jan 2024

10/10 Excellent

Veronica Perez

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is nice and helpful throughout our stay. It’s in walking distance from crackle barrel and In and Out restaurant and various other locations that were very close to the hotel. The room was what specious and had a lot of accommodation to fit our needs while our stay. Totally recommend this hotel to my family and friends to book when they are traveling. The hotel is clean and is affordable worth the stay.
Stayed 2 nights in Jan 2024

6/10 Okay

Mark

Disliked: Cleanliness
Hard to find. Ice maker was broken. Spots on the sofa. It was a suite so it was nice to have a "sitting" area. I think the people running it need help. Very nice but I think they're in over their heads.
Stayed 2 nights in Jan 2024

10/10 Excellent

Marizela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful, zero rating
This hotel was a horrible stay, the breakfast they serve is very minimal, slice bread. The room had a very bad odor and very humid. The air unit sounded like a hurricane. Was not able to get any sleep.
Stayed 2 nights in Jan 2024

2/10 Terrible

Camden

Stayed 1 night in Dec 2023

10/10 Excellent

Yolanda

Stayed 1 night in Dec 2023

2/10 Terrible

Demarcus

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Never got to stay, but took my money got there couldn’t stay because we had pets
Stayed 1 night in Jan 2024

2/10 Terrible

Donald

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
blood on mattress cover covered with what supposed to be a white sheet
Stayed 1 night in Dec 2023

4/10 Poor

Mark

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Won't stay there again
Dirty lobby. Room not ready even at 4:45pm, had to come back later. Very dated. Cleanliness of the room was questionable. Out of the 2 tv's in the room, one was missing remote, the other was broken. They did bring us the remote for the other tv so we could switch them around to have tv in the bedroom. A car was broken into during our 2 night stay and cops were called out again later for an unrelated incident with other occupants. Service was fine but would not stay there again.
Stayed 2 nights in Dec 2023

2/10 Terrible

Ankita

Stayed 1 night in Dec 2023

6/10 Okay

Safa

Disliked: Staff & service, property conditions & facilities
The rooms not too bad but the breakfast was horrible. Tost and
Stayed 1 night in Dec 2023

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Tina

Stayed 4 nights in Nov 2023

2/10 Terrible

Marcos

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel needs to be remodeled completely, the carpet looks from the 90s and was incredibly dirty and old. My room had marks and stains all over the walls, the breakfast was garbage, it looked like I was staying in a rundown hotel in Mexico.

4/10 Poor

Ethan

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The front desk lady barged In to our room accused us of smoking in the room and threatened to throw us out and now just tried to charge us a hundred dollars for no reason on our card....we would like a complete refund of our stay there...the vents didnt work in the bathroom, the bathroom door had a hole punched in it. The bal let on top of the bed had a real bad stain on it, the front desk lady accused and the maintaince boy tried to enter our room while my wife was getting dressed and the front desk lady insisted on our smoking on the room. But this time withdrew her threats of the police, but if she smelled smoke again she would throw us out. We went to work and packed up later that night after the property tried to pull a hundred dollars out ofnaccpunt withoit our knowledge. We left at 1:40 am because we dodnt feel safe....
Stayed 2 nights in Nov 2023

6/10 Okay

karen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room door never open, it need to be fix,I have to go back to first floor and fix my key and came back to the se one floor in order to unlock the door
Stayed 1 night in Nov 2023

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Daniel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor location, room cleaning was bad and breakfast was terrible. Hotel was practically empty. Overpriced for location/service.
Stayed 7 nights in Nov 2023

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023