6/10 Okay
Tabatha
Travelled with partner
30 May 2024
Disliked: Staff & service
I stayed at this property this past weekend. The hotel was good I really enjoyed my stay. Unfortunately I have a complaint. When checking in we have to leave a deposit or a card on file which is common when renting a room. I pre paid for my room on Expedia so all I really needed to do was put a card on file. Long story short I got 2 sodas which I told them to charge to the card. I checked out and when I was looking at my bank statements I saw that they charged my card $194 along with an additional $8. Mind you all I got was two sodas. I’ve called the hotel 3 different times and even asked for the main manager yet each time I was told that they will get my information and call me back. I have still not received any call or message. I don’t like leaving ugly reviews and I did like my stay I just hope that I can get my money back because this is horrible.