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Reviews of Hilton Palacio Del Rio

4 out of 5
Hilton Palacio Del Rio
200 S Alamo St, San Antonio, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 958 out of 1558 reviews" "
Rating 8 - Good. 332 out of 1558 reviews" "
Rating 6 - Okay. 143 out of 1558 reviews" "
Rating 4 - Poor. 77 out of 1558 reviews" "
Rating 2 - Terrible. 48 out of 1558 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing - Ernest at the check-in desk and Israel in guest services among the many others. We will definitely stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location on the Riverwalk and near the Alamo. Friendly staff. Will be much nicer when the construction on Alamo Street is completed.
Stayed 4 nights in May 2024

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was wonderful place to stay!
Stayed 5 nights in May 2024

8/10 Good

mira

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was so nice, but pool was too cold!
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness
Great place
Stayed 1 night in May 2024

4/10 Poor

shelley, Spartanbarg

Disliked: Amenities
I am disappointed overall in my stay here. It was convenient location, but I have had much better stays. There was $100 a day charge just in case of used anything in Hotel. The pool was closed the entire time I was there. The gym could have nice, but the main machine was missing the basic grips. The hotel was surrounded by very loud construction and when the construction ended the noise from the local bars took over. I had to use my phone on loud for sleep noise to get any rest. I had to clean the dresser top because it was dirty. I had read that breakfast was I included but it was not. I was very disappointed in my stay. The bed was just OK. Overall I was disappointed in my stay and would not stay here again.
Stayed 5 nights in May 2024

10/10 Excellent

George W.

Liked: Cleanliness, property conditions & facilities
There was a lot street noise during the night.
Stayed 1 night in May 2024

10/10 Excellent

Laurie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Lynn, Colorado Springs

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Access to river walk was perfect the only thing was the traffic because of the construction around the area
Stayed 2 nights in May 2024

8/10 Good

Becky

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Tiffany

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Waited 2 and 1/2 hrs I. Geat and construction for parking which was valet. The area is always on point being the river walk but but heavy traffic and construction were not tolerable till late. Rooms were nice. Views was ok baby t not as described. Do t even try with the small UNHeated pool. The elevator took 20 mins. So take the stairs....
Stayed 1 night in May 2024

10/10 Excellent

Lonnie

Travelled with family
Liked: Amenities
Great place to stay!
Stayed 1 night in May 2024

2/10 Terrible

amil

Travelled with partner
One of the worst hotel check-in experiences ever, and I say this having thousands of room nights over the years. Literally took two hours to valet, then after we checked in and they took my money and we were in the room, they called our room and told us the reservation had been canceled (seriously?). It took another 45 minutes to get that worked out and all this caused us to be an hour late to a concert that cost $600 per ticket. In addition, I payed for a king suite and got a standard room with two full size beds. Other than that, the hotel is older but clean and nice, and it is a convenient location on the riverwalk. Maybe they are ok when it’s not too busy, but I wouldn’t stay here for a game at the Alamodome, concert or event.
Stayed 1 night in May 2024

6/10 Okay

Viri

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room looked nothing like the picture. Complete different and just disappointing.
Stayed 1 night in May 2024

4/10 Poor

Abdollah

Given a room in front of construction, no alerts in offer with that price otherwise I would have chosen another hotel
Stayed 1 night in May 2024

10/10 Excellent

Tracy

Liked: Cleanliness, property conditions & facilities
Very nice hotel
Stayed 2 nights in Apr 2024
Response from elvira on 8 May 2024
We are thrilled to hear about your positive experience with our service. Our ultimate goal is to provide exceptional service, and we look forward to welcoming you back soon.

8/10 Good

Denny, Springboro

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Hooman

Travelled with family
Liked: Cleanliness, amenities
The hotel is located next to the River Walk and is in a good location. The hotel doesn't have parking, they only had valet with extra cost. This hotel is located in the downtown area and with the window closed you could hear traffic clearly. There was construction happening during our stay which made it difficult to access. The room was clean and the staff were helpful.
Stayed 3 nights in Apr 2024

8/10 Good

JAIME

Stayed 1 night in Apr 2024

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Loved the diversity of atmosphere in 24 hour range
Stayed 1 night in Apr 2024

10/10 Excellent

Keylafey

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved it I’ll keep coming
Stayed 1 night in Apr 2024

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
liked the area
Stayed 2 nights in Apr 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, property conditions & facilities
I was a little surprised that because I booked through Expedia I didn’t get the amenities I would get with my Hilton account. Free WiFi being one of them. Parking per day was a bit high at $55 a day but there is no parking in downtown San Antonio.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jonathan

Stayed 1 night in Jan 2024

10/10 Excellent

Elsa

Liked: Cleanliness, property conditions & facilities
Amazing my kids enjoyed our stay.
Stayed 1 night in Apr 2024

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
central location
Stayed 2 nights in Apr 2024

10/10 Excellent

juan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The staff was awesome! Everyone very friendly and helpful. Pilar in the lobby bar was so gracious and funny.
Stayed 2 nights in Apr 2024

8/10 Good

Luisa

Stayed 2 nights in Apr 2024

8/10 Good

norma, irving

Liked: Cleanliness, amenities
Is a nice hotel but needs some updates on furniture
Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location, great customer service, and very nice room. There is some construction across the street.
Stayed 3 nights in Apr 2024
Response from elvira on 14 Apr 2024
We appreciate your feedback and thank you for choosing us. We look forward to your next visit.

10/10 Excellent

Linda

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Bertha A

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved the stay, valet is very expensive and so are the added fees that are off course refunded(eventually based on your bank). I believe you have a deposit then an additional daily fee for each day you stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Fernando, Midland

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dexter

Liked: Cleanliness, property conditions & facilities
Great place on the Riverwalk, we will be back
Stayed 1 night in Mar 2024
Response from elvira on 14 Apr 2024
We appreciate your feedback and thank you for choosing us. We look forward to your next visit.

8/10 Good

Kalima, Austin

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Can't beat the location on the River Walk, however, there is on going construction in the area. It took 45 min to drive .1 miles to check in due to massive back up with the vallet parking and closed streets.
Stayed 1 night in Mar 2024
Response from Elvira on 31 Mar 2024
I apologize for any inconvenience you experienced during your check-in. The heavy traffic was caused by the ongoing construction in the area. I hope that the rest of your stay at the River Walk location was enjoyable despite the delay. Thank you for sharing your feedback

10/10 Excellent

Astha

Liked: Cleanliness, property conditions & facilities
Love the property.
Stayed 1 night in Mar 2024

10/10 Excellent

Magaly, pembroke pines

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very professional and accommodating, building is beautiful.
Stayed 1 night in Mar 2024

8/10 Good

Chris

Travelled with family
Liked: Property conditions & facilities
Too noisy on the 14th floor. Excessive parking fee. Never again.
Stayed 2 nights in Mar 2024

10/10 Excellent

veronica

Liked: Cleanliness, property conditions & facilities
We always have a great stay !
Stayed 2 nights in Mar 2024

8/10 Good

Eustacio

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Roxanne

Stayed 1 night in Mar 2024

10/10 Excellent

James, huntington

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Always a pleasure. The staff are all so courteous
Stayed 2 nights in Feb 2024

10/10 Excellent

Cody

Stayed 1 night in Mar 2024
Response from elvira on 14 Apr 2024
We appreciate your feedback and thank you for choosing us. We look forward to your next visit.

6/10 Okay

Raymond

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Very close to the construction area.
Stayed 2 nights in Mar 2024

10/10 Excellent

Maria Franciska

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy to get around
Stayed 2 nights in Mar 2024

10/10 Excellent

Ivan

Stayed 1 night in Mar 2024
Response from Elvira on 31 Mar 2024
We greatly appreciate your feedback. It is wonderful to hear that you thoroughly enjoyed your stay with us. Thank you again for your positive feedback, and we eagerly anticipate the chance to welcome you back in the near future.

10/10 Excellent

Ingrid

Liked: Cleanliness, property conditions & facilities
N/A
Stayed 1 night in Feb 2024