Reception

Reviews of Best Western Alamo Suites

2.5 out of 5
Best Western Alamo Suites
1002 S Laredo St, San Antonio, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 471 out of 1001 reviews" "
Rating 8 - Good. 330 out of 1001 reviews" "
Rating 6 - Okay. 114 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mukund

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms seemed to be neat and clean. Beds are fine. Can't expect more.
Stayed 1 night in May 2024
Response from Manager on 28 May 2024
Hello Mukund,We appreciate your positive feedback on our clean rooms and comfortable beds. Your satisfaction is our priority, and we are delighted to hear you had a pleasant stay with us. Should you need any assistance in the future, please don't hesitate to reach out to our management team.

10/10 Excellent

Sui Lin, Daly City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay at Rm 328 for 3 nights for my son's BMT graduation at Lackland Air Force Base. Thanks for the generous free upgrade to an extremely spacious suite for 3 1. (The airmen stayed for the day and we had to drop him off at the base in the late afternoon.) Lovely and thank you again. Likes - Cold drinking water at lobby 24/7 and hot water and coffee during the day I think. Nice beds (Not the sagging mattress.) Clean room and clean hotel overall. Close to downtown attractions, and easy driving to Lackland AFB. The breakfast was nice, have all items that were found in most hotels. The dining area was clean, neatly organized and spacious. Less-like - A light odor in the room when entered, but it went away after a while. The faucet was not functioning smoothly but not a big deal. We were not too harsh on facilities on the whole, as long as they were clean and usable, good enough. BTW, we always like the Best Western Hotel chain(s). Thank you again.
Stayed 4 nights in May 2024
Response from Manager on 27 May 2024
Hello Sui Lin, Thank you for sharing your detailed feedback on your recent stay with us. We are thrilled to hear that you enjoyed the spacious suite upgrade, convenient location, and amenities such as 24/7 cold drinking water in the lobby. We appreciate your kind words about our clean rooms and hotel, as well as the breakfast offerings. Your comments about the room odor and faucet will be shared with our team for further review. We are delighted to hear that you have a positive impression of the Best Western Hotel chain.

8/10 Good

Thomas

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Like the swimming pool it had a smell in the room
Stayed 2 nights in May 2024
Response from Manager on 22 May 2024
Hello Thomas,We appreciate your feedback regarding the room and will address this matter with our housekeeping team. Your comments help us improve our services for future guests. Please feel free to reach out to our management team for any further assistance needed.

8/10 Good

Angie

We slept well and it was clean n comfortable
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello Angie,We're delighted to hear that you had a restful stay with us. Providing a clean and comfortable environment for our guests is our top priority. Your positive feedback is truly appreciated, and we hope to welcome you back soon for another enjoyable experience.

6/10 Okay

Jennifer

Travelled with partner
I usually never write reviews but I had to. The front desk staff that checked up in was SO RUDE!!! I will not be coming back here. She made me feel unwelcome and dumb for asking simple questions.
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Jennifer, We are disheartened to hear about your experience and will address this matter internally to ensure our guests feel welcome and valued at all times. Your feedback is important to us for improving our services.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quick stop for us, but it was a great room and Hardy breakfast very clean
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Robert,We're delighted to hear you enjoyed your stay with us, especially the comfortable room and hearty breakfast. Your feedback is appreciated, and we hope to welcome you back for another enjoyable visit.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids loved the pool, i liked the location, cleaness ,,
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello Crystal,We are thrilled to hear your kids enjoyed the pool and that you appreciated our convenient location and cleanliness. We strive to provide a welcoming environment for families like yours to create lasting memories. Thank you for sharing your positive feedback with us!

8/10 Good

Katlin

Liked: Staff & service, property conditions & facilities
👍Quiet,it was clean, I think that's what any traveler looks for, no cockroaches, no damp smells.
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Katlin,We are pleased to hear that you enjoyed the peaceful and clean environment during your stay. Providing a comfortable experience is a top priority for us, and we are glad you noticed our efforts to maintain a high standard of cleanliness. Your feedback is valuable to us as we strive to meet the expectations of our guests.

10/10 Excellent

EUN KYUNG

Travelled with family
Liked: Cleanliness, staff & service, amenities
It is expensive compared to the facilities or surrounding environment.
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello EUN KYUNG,We appreciate your feedback and regret to hear about your experience. We strive to provide value with our amenities and accommodations. We encourage guests to explore all our offerings to fully enjoy their stay.

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property is slightly out of the way however easy to get to..
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello David,We appreciate your feedback regarding our property's accessibility. We strive to offer a peaceful retreat while still being conveniently located. Thank you for choosing to stay with us.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For me close enough to walk to market square but kind off sketchy walking back at night just be aware of ur surroundings
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Albert,We appreciate your feedback and are glad to hear you found our hotel's location convenient. Please always prioritize safety and be vigilant while exploring the area. Your well-being is important to us, and we encourage guests to remain cautious when out and about, especially after dark.

6/10 Okay

Lisa, Blue Moud

Business traveller
Disliked: Staff & service
Gal who checked me is wasn’t at the front desk for about 15 minutes. She was rude. I had to ask about the gym, breakfast, if there were ice machines and water. Then when she answered it was so quiet I had to ask her to repeat what she said, then she repeated a bit louder and with attitude. Every time I left, to get dinner etc there were 3 employees right outside the door smoking. So I then had to walk thru their smoke to get to my car. The area is unsafe, homeless people, stray dogs and cats running around. Felt very unsafe. Only good thing was the room was clean
Stayed 2 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Lisa,We appreciate your feedback regarding your recent stay, and we're sorry to hear that you didn't have an entirely positive experience. We strive to ensure all our guests feel welcome and safe during their stay. Our team is constantly working to improve all aspects of our guest experience, and we will address the concerns you've raised internally. Thank you for mentioning the cleanliness of your room; we're glad that met your expectations.

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older hotel, but they have updated. The rooms are large and spacious, beds are comfortable. Breakfast was good, the woman who worked the breakfast area was awesome, she kept it stalked and things moving. The pool and hot tub were great. It is in an older neighborhood that is beginning to slowly be revised, but we felt safe. I was traveling with my husband and 4 teenagers and we all had plenty of space. I would stay here again
Stayed 2 nights in Apr 2024
Response from Manager on 16 Apr 2024
Hello Tiffany,We are pleased to hear that you enjoyed the spacious rooms, comfortable beds, and the service provided by our breakfast staff. Our team works hard to ensure a positive experience for all guests. It's wonderful to hear that you felt safe and enjoyed the amenities like the pool and hot tub. We appreciate your feedback and hope to welcome you back on your next visit.

8/10 Good

Michel

Liked: Cleanliness, staff & service
The clerk at the desk went out of his way To make me feel welcome and address a couple of small issues.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Michel,We appreciate your feedback on our attentive staff and the efforts made to address any concerns you had during your stay. Our team strives to ensure all guests feel valued and comfortable. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

8/10 Good

Maria del Carmen, Lima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Maria del Carmen, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Lian

Travelled with partner
Liked: Property conditions & facilities
isolated location
Stayed 2 nights in Apr 2024
Response from Manager on 15 Apr 2024
Hello Lian,We regret to hear about your feelings towards our location. We appreciate all feedback as it helps us to continually improve our services. Our serene location is often praised for offering a peaceful retreat from the hustle and bustle of city life. We hope you were able to relax and unwind during your stay with us.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it. Very nice and friendly.
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Barbara,We're thrilled to hear you enjoyed your stay with us and found our staff to be friendly. Your positive feedback is greatly appreciated, and we hope to welcome you back soon for another great experience at our hotel.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place was excellent. Our room (which had the second bed in a loft upstairs) was fantastic, breakfast was great, location awesome, and staff friendly.
Stayed 5 nights in Mar 2024
Response from Manager on 5 Apr 2024
Hello Kelly,We are thrilled to hear that you enjoyed your stay with us, especially the unique loft room design, delicious breakfast options, convenient location, and our friendly staff. Your positive feedback is greatly appreciated and we hope to welcome you back for another fantastic experience in the future.

4/10 Poor

Alejandro

Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Alejandro, We appreciate you taking the time to review your recent stay. Feel free to contact us directly to discuss any concerns you may have had during your stay, as we are committed to providing a positive experience for all our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Oswaldo

Travelled with family
Liked: Cleanliness, amenities
Everything was perfect
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Oswaldo,We are delighted to hear that you had a perfect experience at our hotel. Your feedback is valuable to us, and we appreciate your glowing review. If you have any further comments or suggestions, please feel free to reach out to us. Your satisfaction is our top priority.

2/10 Terrible

Nicole

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Not one to complain much. However. For $200, I do expect the air conditioning to work. We had a miserable night. There was a door to a balcony, however in downtown San Antonio, we didn’t feel safe enough to sleep with it open, and the alley directly behind us was super scary. All would have even been okay after the horrible night. Yet, when returning key cards to check out, I let her know the air didn’t work, to which the response was a blank look. I have been around customer service most of my life. I believe if staff isn't made aware of an issue it can’t be fixed. But rude is never acceptable.
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Nicole, I'm sorry to hear about your experience with the air conditioning and the lack of a sense of security during your stay. Your feedback about our staff's response is greatly appreciated, as we strive to provide exceptional service. We will ensure your comments are shared with the appropriate team members for improvement. Thank you for bringing these matters to our attention.

10/10 Excellent

Jocelynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for the family
Stayed 1 night in Mar 2024
Response from Manager on 15 Mar 2024
Hello Jocelynn,We're delighted to hear that you found our hotel suitable for your family stay. Thank you for choosing us for your accommodation needs. We look forward to welcoming you back in the future!

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect budget stay in downtown.
Stayed 1 night in Mar 2024
Response from Manager on 15 Mar 2024
Hello Julio,We're delighted to hear you enjoyed your budget stay in downtown! Your feedback is greatly appreciated, and we hope to welcome you back for another wonderful experience in the future.

8/10 Good

Susana

Stayed 1 night in Mar 2024
Response from Manager on 3 Apr 2024
Hello Susana, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was great, clean and loved the indoor pool and hot tub. The girl with bangs at the front desk had the worst service. She did not care and had a tone . I understand people have bad days and I did my best to be pleasant because I’m on vacation. However don’t be rude when your job is front desk. Your the first impression to the hotel.
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Laura, We're pleased to hear you enjoyed our property amenities like the indoor pool and hot tub. Please know that we strive for exceptional service from all staff members and will address your feedback with the team. Thank you for bringing this to our attention.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable stay
Stayed 1 night in Mar 2024
Response from Manager on 7 Mar 2024
Hello Phillip,We are delighted to hear that you enjoyed your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

Nabil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean but it is located bit far from river walk away from city.
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Hello Nabil,We appreciate your feedback on the cleanliness of our hotel. While we are not located directly by the river walk, we hope our peaceful setting provided a relaxing stay for you. Thank you for choosing to stay with us and we look forward to welcoming you back in the future.

8/10 Good

Gregory

Stayed 1 night in Feb 2024
Response from Manager on 24 Mar 2024
Hello Gregory,We are delighted to hear that you had a pleasant stay with us. Should you have any additional feedback to share, please feel free to reach out to us. We hope to welcome you back soon for another enjoyable experience!

10/10 Excellent

Kelley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The area looks rough from the outside but I was very pleasantly surprised once inside. Great room that was very spacious and a wonderful breakfast. I would stay here again.
Stayed 2 nights in Feb 2024
Response from Manager on 2 Mar 2024
Hello Kelley,We appreciate your positive feedback on our spacious room and wonderful breakfast. It's great to hear you would consider staying with us again. Your comfort and satisfaction are our top priorities.

10/10 Excellent

Kristina, Merritt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay for our little getaway. The front desk hospitality agents, both night time and day time, were wonderfully accommodating and pleasant. The breakfast lady was lovely and helpful. The location of the hotel made it easy to hop onto the Riverwalk a block away, and wander all the way into the downtown core. So amazing to be able to walk all the way! Post office was a block away, making it possible to post something home that wouldn't have worked on the airplane. Parking area was well lit, which made it feel much nicer coming in and out at night. Breakfast was so good, it had us going to bed at night dreaming of the waffles and eggs we'd get to have the next morning! Best Western Alamo Suites really worked for us!
Stayed 5 nights in Feb 2024
Response from Manager on 2 Mar 2024
Hello Kristina,We are thrilled to hear that your getaway at Best Western Alamo Suites was enjoyable. Our team takes pride in delivering exceptional service, from the front desk to breakfast service. The convenient location allowed you to explore the area easily and utilize nearby amenities like the Riverwalk and post office. Your positive feedback on our well-lit parking area and delicious breakfast delights us. We are grateful for your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Rex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Antonio Livestock Show & Rodeo trip
Hotel staff was very friendly and helpful. Clean and well kept. Breakfast was great and on time. Close to downtown and Riverwalk. Road construction going on in the area was no big deal. The only small downside was the place as a whole is starting to show its age. Good trip.
Stayed 3 nights in Feb 2024
Response from Manager on 27 Feb 2024
Hello Rex, We are thrilled to hear that you enjoyed the friendly staff, cleanliness, and convenient location of our hotel. Your feedback on our breakfast and location is greatly appreciated. We appreciate your observation regarding the age of the property and value your input as we strive to continuously improve. Thank you for choosing to stay with us, we hope to welcome you back in the future.

8/10 Good

ABRAHAM

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service Not so good - not much variety in breakfast options. Would like to see turkey sausage included in menu. Why is the sink elevated in the bathroom?
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello ABRAHAM,Thank you for your review. We appreciate your feedback on our service. Our menu is designed to cater to a variety of tastes, and we will share your suggestion about including turkey sausage with our team. The elevated sinks in the bathrooms are a design choice to offer guests a modern and unique experience during their stay.

10/10 Excellent

Anish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello Anish,We are thrilled to hear that you had an exceptional stay with us! Our team at the hotel looks forward to welcoming you back soon for another amazing experience.

8/10 Good

Denise

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Denise,Thank you for rating our hotel. We're delighted to hear that you had a positive experience during your stay. Should you have any further comments or feedback, please don't hesitate to reach out to us. We hope to welcome you back in the future.

6/10 Okay

Rebecca

Travelled with family and small children
Liked: Staff & service
Room was clean and nice, but outside seemed dark and unsafe.
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Rebecca, Thank you for your feedback regarding the cleanliness and condition of your room. We appreciate your positive comments. While we strive to provide a safe environment, we regret to hear that you felt the outside area was dark and unsafe. We will take your observations into consideration to continually improve our property.

8/10 Good

Craig

Stayed 3 nights in Feb 2024
Response from Manager on 14 Feb 2024
Hello Craig,Thank you for choosing our hotel for your stay! We appreciate your positive rating and hope you had a pleasant experience. Should you have any feedback or concerns, please don't hesitate to contact us so we can address any issues. We look forward to welcoming you back in the future!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Kathy,Thank you for sharing your feedback about our hotel. We're glad to hear that you found our place to be nice. We strive to provide a pleasant and comfortable experience for all our guests, and we hope to welcome you back in the future.

10/10 Excellent

Maria S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints!
The breakfast attendant was so sweet and attentive!
Stayed 1 night in Jan 2024
Response from Manager on 8 Feb 2024
Hello Maria S,Thank you for your kind words about our breakfast attendant. We're thrilled to hear that they provided you with excellent service during your stay. We strive to ensure that our staff members are attentive and friendly to all our guests. We hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

JUANA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really have to say that is the first time that I did not have anything to say about a hotel and that includes the room!! I felt soo peaceful. Checking in was soo fast and receptionist in the afternoon shift was very good and friendly. The lady in the cafeteria was very friendly and breakfast was great! First time I share a review but not the first time that I stayed at a hotel. Thank for everything!
Stayed 2 nights in Feb 2024
Response from Manager on 8 Feb 2024
Hello JUANA,Thank you so much for sharing your experience! We're thrilled to hear that you had such a peaceful and enjoyable stay with us. Our team members strive to provide exceptional service, from fast check-in to friendly interactions. We're glad you enjoyed our breakfast as well. We appreciate your kind words and hope to welcome you back for another memorable visit in the future.

10/10 Excellent

alma

Liked: Cleanliness, staff & service, property conditions & facilities
Etc
Stayed 2 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello alma,Thank you for sharing your feedback about your recent stay. We regret to hear about the issues you encountered during your stay. Our team works diligently to provide a comfortable and enjoyable experience for all guests. We appreciate your input and will address your concerns with the relevant departments to ensure improvements are made. We hope to have the opportunity to welcome you back in the future for a more satisfying stay.

10/10 Excellent

Erica

Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Hello Erica,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a fantastic experience with us. If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us. We hope to welcome you back soon for another wonderful stay.

8/10 Good

Elizabeth

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Manager on 29 Jan 2024
Hello Elizabeth,We appreciate you choosing our hotel for your stay! If there are any additional details or feedback you would like to share with us, please don't hesitate to reach out. We look forward to welcoming you back in the future.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Susan,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and are delighted to hear that you had a great experience. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future!

2/10 Terrible

Barry

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Manager on 25 Jan 2024
Hello Barry, We're sorry to hear that you didn't have a satisfactory experience during your stay. We value your feedback and encourage you to reach out to our hotel directly so that we can address any concerns you may have had. We appreciate your communication and hope to have the opportunity to improve your experience in the future.

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never recommemd anyone stay at this property. Furishings were decades old worn out, broken, threadbare, faded and dirty. The place had a strong musty smell throughout the hallways. I did not feel safe or secure upon checking in and seeing the room. I decided to leave immediately and not come back.
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Jennifer, Thank you for sharing your feedback with us. We're sorry to hear that your stay did not meet your expectations. We always strive to provide a comfortable and pleasant experience for our guests. We apologize if the furnishings did not meet your preferences and if you felt unsafe or insecure during your stay. Your input has been noted and we will work on addressing these concerns internally. Please feel free to reach out to our management team directly to discuss further.

8/10 Good

karen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Felt like it was in slightly unsafe environment
Stayed 2 nights in Jan 2024
Response from Manager on 12 Jan 2024
Hello karen, Thank you for taking the time to share your feedback with us. We apologize if you felt unsafe during your stay. The safety and well-being of our guests is of utmost importance to us. We have security measures in place and regularly assess and improve our protocols. Your concerns have been noted, and we appreciate your valuable input as we strive to create a secure environment for all our guests.

6/10 Okay

Nelson

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Nelson,We appreciate you taking the time to rate our hotel. We value your opinion and would love to hear more about your stay. Please feel free to reach out to us directly with any feedback you may have. We strive to provide the best possible experience for our guests and would love the opportunity to address any concerns you may have had.

10/10 Excellent

martha

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Best that it could be
Would ve nice if rooms had better smell. Blankets had hair stuck in them. Room was dusty.
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello martha, Thank you for sharing your feedback regarding the scent and cleanliness of our rooms. We apologize for any inconvenience this may have caused during your stay. We appreciate your input and will share your comments with our housekeeping team for further improvement. We hope to have the opportunity to welcome you back and provide a more memorable experience.

8/10 Good

Thao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Thao,Thank you for choosing our hotel for your stay. We're glad to see that you had a positive experience with us. If you have any specific feedback or suggestions, we encourage you to contact our hotel directly so we can continue to improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
All was great.
Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello David,Thank you for your positive feedback! We're pleased to hear that you had a great experience during your stay. We hope to welcome you back again in the future for another enjoyable visit.