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Reviews of Portobelo Convention Center

3 out of 5
Portobelo Convention Center
Cra 5 No 39 - 37, San Andrés, San Andres y Providencia

Reviews

6.4
Rating 10 - Excellent. 25 out of 152 reviews" "
Rating 8 - Good. 43 out of 152 reviews" "
Rating 6 - Okay. 37 out of 152 reviews" "
Rating 4 - Poor. 23 out of 152 reviews" "
Rating 2 - Terrible. 24 out of 152 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

7.8/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alvaro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Danilo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just across the street you will have the best coralline white beach at the Caribbean. Excellent for swimming, diving, snorkling or just relaxing with a cold Colombian beer in your hands. Excellent prices. With the same money you have to spend in North American or Europe daily you can stay 3 or 4 days in San Andres Island.
Stayed 4 nights in Dec 2023

8/10 Good

JORGE ALBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Towels for the beach will add convenience
Stayed 7 nights in Aug 2023
Response from Portobelo Beach on 30 Aug 2023
Señor Jorge, muchas gracias por su comentario, lo tendremos en cuenta para mejorar nuestro servicio.

10/10 Excellent

HERBERT, Guatemala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel tiene una ubicacion privilegiada, a pocos pasos de la playa. Habitacion muy amplia y limpia, cuenta con cajilla de seguridad y minibar.
Stayed 3 nights in Dec 2022

8/10 Good

Pawel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good

6/10 Okay

Jorge, Santa Ana

Travelled with group
Liked: Cleanliness, staff & service
The location is good because it is a few steps away from the beach. However, we were transferred to another hotel from the chain, which was three blocks away from the beach. We did not have a say in the change, it was just done by the hotel upon check-in time. We were changed to Portobelo Plaza Las Americas.
Stayed 3 nights in Oct 2022

2/10 Terrible

JOSE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Low quality
Stayed 1 night in Jul 2022

10/10 Excellent

Elkin J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 2 nights in Feb 2022

8/10 Good

Jose, Port Chester

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport and beach
Stayed 1 night in Dec 2021

6/10 Okay

Harold B

Travelled with family
Liked: Property conditions & facilities
Harold stay
Friendly people but hotel is like a motel in the US. Nothing especial to talk about. It’s conveniently located.
Stayed 2 nights in Nov 2021

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities
Location to the beach and an excellent breakfast with an attentive wait staff. Will stay there again.
Stayed 4 nights in Nov 2021

4/10 Poor

Rufino

Disliked: Cleanliness, property conditions & facilities, room comfort
i not recomend thas hotel
no hot water .no wifi inside the room,only on hotel loby
Stayed 2 nights in Apr 2021

10/10 Excellent

Jr, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel near the beach and nearby shops .
Stayed 1 night in Mar 2020

10/10 Excellent

Suren

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The AC wasn't working, in that room. It had a lick. They came and fixed it. However, afterwards the AC wasn't giving cold air.
Stayed 2 nights in Feb 2020

10/10 Excellent

Ricardo, Baldwin Park, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no hot water inside the shower, after all everything was ok
Stayed 3 nights in Jan 2020
Response from Guest service on 5 Feb 2020
Thank you so much for your feedback, we are working to have hot water available at the property. Best regards.

8/10 Good

Verified traveller

Stayed 5 nights in Oct 2019
Response from Servicio al cliente on 13 Dec 2019
Muchas gracias por su calificación!

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to beaches, restaurants. Nice staff, pretty clean, nice breakfast. Cons, WIFI is really suck.
Stayed 5 nights in Jul 2019
Response from Guest service on 15 Aug 2019
Thank you so much for your comment! About the wifi is a destination issue, we are really sorry about it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent The breakfast was not on time .......all days were 10 to 15 minutes late
Stayed 5 nights in May 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
This hotel is like a motel very back condition, I never goin again
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ine of the best location on the island. Very good breakfast
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Horrible check in process/ they will assign you wrong rooms/ they will try to kick you out before (1 day) check out
Stayed 5 nights in Jan 2019

4/10 Poor

Humberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Pro: close to the beach and airport Good hot breakfast Cons: terrible customer service. Left phone charging overnight on the floor near the only outlet. Woke up floor completely wet. Complained to the front desk and the couldn’t do anything because it was a “holiday”. Complained mishandled since the beginning all the way to the supposed “management”. They blamed the misinformation on internal communication breakdowns (their own breakdown) and refused to pay for damages. Will not stay here again.
Stayed 5 nights in Aug 2018

6/10 Okay

Dani, Boston

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good Location
The location of hotel is good, but the room wasn't that clean.
Stayed 4 nights in Mar 2018

4/10 Poor

Sigal

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Ok
Treble staf. Good location
Stayed 3 nights in Dec 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay here.
One emergency night at this very run down hotel when our flight was cancelled due to a storm. Window banged loudly all night and next door pool parties made tons of noise. People at the front desk were as helpful as possible but I do not recommend staying here.
Stayed 1 night in Dec 2017

8/10 Good

Carolina, San Francisco, California USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel mear the beach
Great location 2 minutes walk to the beach, 1 to a casino, bars, 15 minutes walk to downtown you don't need to hire a taxi. People are very friendly. The ocean an d the beach are amassing. The hotel has its own restaurant food is really good and the Staff are very attentive. Next time we go to San Andres we will return to this hotel.
Stayed 5 nights in Jul 2017

8/10 Good

Vania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ir was great!!

2/10 Terrible

Natalie

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Terrible customer service. Go somewhere else
Overall I have to say the staff has no customer service skills. When booking I was never made aware that the phone was not working in the room when I brought it to management attention they told me the one person on the entire Island I could fix the phone was away so reasonably I expected some sort of compensation for every time I needed an item for assistance from the front desk I had to travel from the fourth floor. However management argued with me and noted there surprise that I don't whatever bring this to their attention. They even went on to talk about me and the situation in Spanish unknowingly that myself and party spoke to language (rude). When checking into my room they insisted that I signed for the water and the Coke and toiletry in the room but I insisted for them to remove it for I needed the refrigerator from my personal items and medication that was a big deal ! Please be sure to read the small script very carefully you only have Wi-Fi access in the hotel lobby not in your room. Also the breakfast that's included with the stay is served in another building around the corner from the hotel. Lastly, you have to leave your key at the front desk every time you want to leave the hotel. I mean really! And when you come back to the hotel they looking for the key telling you it's not there when after looking further they find the key. Really, it's actually there! Such an inconvenience.

8/10 Good

Marcela

Liked: Staff & service, property conditions & facilities, room comfort
Clean
The people that works there are amazing. The hotel is luxurious, but it's good.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The hotel did not respect the price booked by Expedia and charged more than $ 100 extra to my credit card. I was given a room on the ground floor, but it lacked a full window, so I had a noised room and the air conditioning does not work very well. The breakfast was poor quality. If you are thinking visit this hotel, I recommed you look for other options

2/10 Terrible

Diego, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel
Bad smells in the rooms. Too much noise from the next hotel. Very bad service from the staff. Never ever will go back to the hotel.

8/10 Good

Guillermo Jacobo, Miami

Liked: Cleanliness, property conditions & facilities, room comfort
Positive
Comfortable

2/10 Terrible

Andre, Niterói

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience at this hotel.
Terrible experience at this hotel. San Andres beaches are amazing, although. (I had 2 bookings, so full review is on the other booking.)

2/10 Terrible

Andre, Niterói-RJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
COCKROACH / CUCARACHAS / BARATAS
* NOT CLEAN: We found cockroaches inside and outside of the room. * THEY OVER CHARGE: At check-in, the staff charged us the double of the amount in the reservation. Took us about 2h calling Hotels.com to solve this issue. * NOT SAFE: There is a note saying that they are not responsible for money or valuable items inside the room. We heard other guests saying they had money robbed. At checkout, the hotel charged us for 'using the safe' even though they did not inform us that this service was charged when we asked for they safe's key. * THERE IS NO WI-FI: Hotels.com says it has 'free WI-FI', but it is only available at the lobby and is a terrible WI-FI. At the rooms they don't even have paid WI-FI. * SERVICE IS TERRIBLE: Hotel staff is not helpful. We definetely didn't feel welcome. * Breakfast was 'ok'. Nothing great. * It is a 'near the beach hotel' that has a swimming pool (pretty poor) and they DON'T offer towels to be used at the pool or the beach. * The hotel is in the most crowded area. If you go around the island, all other beaches are less crowded and equally beautiful.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST experience ever
Worst staff ever. Really offensive. Nasty people. They try to send us to a hotel around the corner. Very bad expirience. finally they had to respect the reservation. Room on very bad condition. Terrible A/C. Insufficient and very noisy. Washroom all wet and dirty. No potable water. Just salty water. Impossible to take a shower. bad location and no view.

6/10 Okay

Wendy, USA

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Toiletries provided in the room are not free!
Breakfast was good. The air conditioning stopped working multiple times. In fact, my first night there, the a/c stopped working in the middle of the night. The man at the front desk didn't understand English so I just went back to sleep through the heat. More importantly, you get charged for every thing you use in the room: tissue, toothpaste, e.t.c. I didn't know this beforehand so that was pretty annoying to check out and find out I had these extra charges. Be careful!

6/10 Okay

Cindy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Es un lugar muy deteriorado con cucarachas para el precio de $100 dolares por noche no lo recomiendo

2/10 Terrible

Demer

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel de pessima qualidade.
Bom para começar desde o 1 dia tivemos problema com o quarto, chegamos la o cheiro estava super forte uma mistura de mofo com produto de limpeza, piso do quarto sujo e com vasamento no box e p completar do nada a central de ar pifa. Ai trocamos de quarto bem depois de tanto relatar que o quarto estava ruim. Chegando no quarto novo as pessoas da limpeza simplesmente nao limpavam o quarto direito. A agua do chuveiro e da pia fedia e tinha gosto ruim. O que me ajudou foram 3 moças maravilhosas, duas que trabalhavam na recepção e uma com tranças no cabelo que super me ajudou e entendeu o que eu estava passando ate falei que a unica coisa que eu iria elogiar foram elas 3. Observação o CAFÉ da manhão um dos piores q ja comi meu Deus, nao tinha opção e sabor e sem contar as atendentes que mal acabavamos de comer tiravam os pratos praticamente da nossa mão. Algum bem mal educados. E reclamei porque pagamos caro e o valor não bate com a qualidade desse hotel. Somente porque fica proximo a praia mais com certeza devem ter hoteis do mesmo preço ou menors que vala mais a pena. Lembrando que eu relatei absolutamente tudo para todos da recepção.
Stayed 5 nights in Jan 2024

10/10 Excellent

Nohora Rubiela

Stayed 3 nights in Apr 2023

6/10 Okay

Michella Aparecida

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Limpeza
Stayed 4 nights in Feb 2023

8/10 Good

Marcelo

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Internet não tinha sinal bom
Stayed 5 nights in Jan 2023

6/10 Okay

Carlos Mendez

Liked: Cleanliness, staff & service
familiar. Bueno. Cerca a playa. Desayuno bueno.
Stayed 5 nights in Dec 2022

10/10 Excellent

Andres

Stayed 3 nights in Sep 2022

8/10 Good

Carlos Arturo

Stayed 4 nights in Jun 2022

10/10 Excellent

MILTON

Stayed 3 nights in Apr 2022

8/10 Good

ELSA

Stayed 5 nights in Mar 2022

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Queda muy cerca a la playa, limpio y ofrece desayuno incluido con vista a l playa. No hay piscina
Stayed 1 night in Mar 2022