Sam Son Trip

Staff not friendly. Locked key in room and girl at front desk didn’t want to give me another key. I swear she rolled her eyes at me. Charged me 50% more for an airport car than other nearby hotels. Place isn’t bad, but better, cheaper, friendlier options all over Old Quarter in Hanoi. Wouldn’t stay again.

The stuffs are very kind and friendly, the breakfast is tasty, and the room is beautiful and clean. This is a great hotel.

The room was clean and comfortable. The staff is SUPER friendly and helpful. This hotel felt like our oasis. The food, especially the breakfast buffet, was delicious. The spa is also excellent. I will stay here every time I am in Hanoi.

Clean ample room, well equipped with a comfy large bathroom. Only drawback - limited TV programming mostly Asian channels. No CNN and BBC although those are listed in the programming brochure. Very friendly and helpful reception and restaurant staff. Good job, everybody

The Meritel Hanoi is one of the best hotels we have had the pleasure of staying in. The common areas and rooms are beautiful and comfortable, the bed and pillows were wonderful. The food is very good and the rooftop pool and bar are hard to leave. The best and most memorable part of our stay at the Meritel Hanoi was how well we were treated by the entire staff. I have traveled globally and stayed in many nice hotels over the years and have to say the staff at the Meritel Hanoi is the friendliest, most helpful and professional hotel staff I have experienced. Our host who checked us in and assisted us throughout our stay was so personable, genuine, helpful and kind. Ami made us feel veryspecial. Our next trip to Hanoi will definitely be at the Meritel Hanoi. Thanks to the entire staff.