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Reviews of numa | Sonate Apartments

3.5 out of 5
numa | Sonate Apartments
Schwarzstraße 12, Salzburg, Salzburg

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 7 reviews" "
Rating 8 - Good. 1 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 1 out of 7 reviews" "

8.8/10

Cleanliness

6.8/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Nick

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Absolutely appalling stay at this property. The entire building is keyless and unmanned which is great in theory but awful when the digital locks fail and you are trapped inside the building for an hour. Their 24/7 customer service isn't responsive - they took over an hour to respond to the failed lock and the situation was only resolved by a German-speaking tenant calling a phone number. BEWARE of Apartment 301 - the cleaner's closet is INSIDE your apartment after your front door, meaning there is ZERO privacy when using the kitchen, bathroom, or toilet. There's even a mirror installed so anyone in the cleaning closet can see you exiting the toilet. Overall I have rarely had a worse experience than with this company. The unmanned aspects make it a joke and the whatsapp is primarily run by a Bot which makes interactions long and painful. I Would not recommend staying here at all.
Response from numa Guest Experience Team on 1 Feb 2024
Dear Nick,Thank you for your feedback and your suggestions to improve our service. We're working hard to enhance our processes, and every suggestion helps us find ways to do that. We're sorry that we weren't able to meet your expectations, and we hope that we can convince you to visit us again as we grow. We'll discuss your comment with the team. Our team will do our best to make sure this doesn't happen again. We hope you'll give us another chance to show you what a truly wonderful stay at one of our properties is like. Please let us know if you would like to discuss this personally, and we will get in contact with you.Best regards, numa Guest Experience Team

10/10 Excellent

Emma

It was quirky and beautiful.
Stayed 1 night in Dec 2023
Response from numa Guest Experience Team on 1 Feb 2024
Dear Emma,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

6/10 Okay

Khanh Dung, Hamilton

Stayed 3 nights in Apr 2023

4/10 Poor

Christine

Travelled with family
We were moved to another location due to the hot water heater issue. The new location was extremely inconvenient. We had to Uber or taxi everywhere. The 1st location was steps away from everything. That’s why we booked it. I don’t think we should have to pay the same price as the 1st location. 1st location was a beautiful big apartment. We were so sad to have to leave.
Stayed 2 nights in Mar 2022
Response from Matteo on 9 Apr 2022
Dear Christine, thank you for the review and your patience. Unfortunately we had an issue with the hot water in Sonate and had to relocate you and other guests to other properties. We are very sorry for the inconvenience: there wasn't much else we could do. We hope to have the chance to welcome you in Sonate in the future, to make sure you have a fantastic stay. Best regards, Matteo numa Guest Experience Team

8/10 Good

Kim Bjerregaard

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from numa Guest Experience Team on 18 Oct 2023
Dear Kim Bjerregaard,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Abbiamo alloggiato nell appartamento familiare: confort assoluto e ottimi letti.Assolutamente centrale,facilità di check in e out e ottima comunicazione sui vari step via wazzap!
Stayed 2 nights in Aug 2023
Response from numa Guest Experience Team on 18 Oct 2023
Dear Silvia,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,