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Reviews of Royal Inn

2 out of 5
Royal Inn
7048 South 900 East, Midvale, UT

Reviews

6.0
Rating 10 - Excellent. 222 out of 1009 reviews" "
Rating 8 - Good. 193 out of 1009 reviews" "
Rating 6 - Okay. 168 out of 1009 reviews" "
Rating 4 - Poor. 165 out of 1009 reviews" "
Rating 2 - Terrible. 261 out of 1009 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Meghan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful service
Stayed 1 night in May 2024

2/10 Terrible

Danika

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Online room information is inaccurate there are no sofa beds just one bed. Toilet and bath room sink both clogged and overflowing right when we checked in. Were given dirty looks, attitude, and a plunger to fix them ourselves. They go in your room anytime they think you’re not there and take pictures of all the stuff in your room which I know is highly illegal. They went in and put a plastic bag around the smoke alarm in my room while I was away then came and told us to pack our stuff and leave, no refund, keeping my cash deposit 2 days before I was supposed to check out, as I had paid for 5 days in a row with them. Rude attitudes especially the old man that works the desk. SCAM ARTISTS. BEWARE
Stayed 5 nights in May 2024

10/10 Excellent

Tara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most the staff is very accommodating to situations that is out of the customers control. The staff is very quiet and won’t bother you unless you need something
Stayed 1 night in May 2024

6/10 Okay

John

Travelled with partner
Liked: Staff & service
The room was really cozy. Disliked some activities happening around in the parking lt.
Stayed 1 night in May 2024

4/10 Poor

lanesha

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and the bed was comfortable. The towels were rough and scratchey
Stayed 1 night in May 2024
Response from milli on 20 May 2024
Thanks for good review.

10/10 Excellent

Tara

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am extremely impressed and happy with this hotel! The rooms, hallways, lobby and parking lot are clean! The gentleman at the front desk was very helpful and friendly! And the price was unbeatable! I definitely would recommend this stay!!!
Stayed 1 night in May 2024
Response from MILLI on 14 May 2024
THANK YOU FOR GOOD REVIEW.

4/10 Poor

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff was super nice but I was worried about the cleanliness of my room, it looked like blood on the wall by the bed and by the window. I didn’t really notice until the next morning but the whole room was questionable. I get that it was cheap but I think that would have been more like 40 bucks. Maybe 20. The halls smelled like cigarette smoke,
Stayed 1 night in May 2024

10/10 Excellent

Rexie

Liked: Cleanliness, staff & service, property conditions & facilities
Good place and very quite
Stayed 1 night in May 2024
Response from MILLI on 12 May 2024
THANK YOU VERY MUCH FOR GOOD REVIEW.

6/10 Okay

Dominic, Farmington

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I’m used to noisy hotels; but this one was a bit extra. No fault of the hotel of course. However, the area around the area was a bit sketch. There was even a homeless man in the back that was clearly under the influence that had the back door propped open. The towels in the bathroom were also stained with mascara or something black. The room was spacious and was cozy. Everything worked well in the room. It got the job done!
Stayed 2 nights in May 2024

2/10 Terrible

megan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pics are not accurate. The hotel isn't clean
Stayed 1 night in May 2024

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Property waived my deposit was nice, very basic bed, basic all around
Stayed 1 night in May 2024
Response from MILLI on 8 May 2024
THANK YOU FOR GOOD REVIEW

2/10 Terrible

Sara

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility was dirty and very unsafe. Broken shower rods, light fixtures stolen and not replaced. I would never recommend this hotel. The back door was broken and remained open all night. Horrible!
Stayed 1 night in Apr 2024

2/10 Terrible

Papis

Disliked: Property conditions & facilities
It’s super confusing with the front desk .. I think they need to do better …
Stayed 3 nights in May 2024

8/10 Good

CUDAR

Liked: Staff & service
Wonderful
Stayed 1 night in Apr 2024
Response from milli on 6 May 2024
Thank you for good review.

2/10 Terrible

Ariel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible staff service
Stayed 3 nights in Apr 2024

2/10 Terrible

Yelitza del Carmen

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Mal olor
Stayed 3 nights in Apr 2024

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service
Shady People in Area, but Frankly just dirty, room was dirty, lobby was dirty, bed was dirty had to get new covers and sheets
Stayed 1 night in Apr 2024

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from milli on 6 May 2024
Thank you for good review.

2/10 Terrible

Danette

Stayed 1 night in Apr 2024

2/10 Terrible

Mariana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A dentro de la propiedad esta en muy mala condiciones y sucio y tiene olores muy desagradable.
Stayed 2 nights in Apr 2024

4/10 Poor

Stefanie

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Amenities, property conditions & facilities
Clearly a refurbished Super 8, not in great condition but clean enough. Bed was rock hard and there were noisy guests pretty much all night. Loud music, yelling, and paper thin walls. If you’re only staying for one night, the price is good and you could probably deal with it. But I would not recommend.
Stayed 1 night in Apr 2024

6/10 Okay

Leo

Disliked: Staff & service
Stayed 5 nights in Apr 2024

4/10 Poor

Joseph, SANDY

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman who is one of the managers...she is great. She is helpful and has great sense of humor.
Stayed 7 nights in Apr 2024
Response from MILLI on 23 Apr 2024
THANK YOU FOR GOOD REVIEW.

2/10 Terrible

Shane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, breakfast is not offered. They do not have conditioner or lotion. They do not offer or have extra pillows, rear entry/exit door broken, room furniture broken, shower head never cleaned heavy hard water build up, woke up this morning to leave and forensic unit is there outside my door because someone died in the room next to me.
Stayed 3 nights in Apr 2024

10/10 Excellent

CUDAR

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Apr 2024

2/10 Terrible

Robert

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The only thing that was remotely positive about this place was an inexpensive price, but that in no way made up for the fact that THERE WAS NO HOT WATER. For a hotel to have no hot water was unbelievable, but we were extremely tired and took the room, anyway, only to find the carpet and furniture was dirty, the safety latch was completely broken - there were marks all over the walls and floor from building entry through the hallway to apartment, the lighting was harsh and ugly . . . we were disgusted.
Stayed 1 night in Apr 2024

4/10 Poor

Caitlin

Travelled with family
We had no hot water only freezing cold water. There was a stain on the carpet. Tub was stained. Creepy vibe
Stayed 2 nights in Apr 2024

4/10 Poor

Sandra

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Recent work on bathroom moldy hole in the ceiling still remains
Stayed 4 nights in Mar 2024

6/10 Okay

Elidia

Liked: Cleanliness
Disliked: Staff & service
seeing the mountains in front was fantastic
Stayed 2 nights in Mar 2024

4/10 Poor

Kellie

Business traveller
They charge a $100 cash deposit to check in. This was not disclosed at all. The wifi is weak beyond the lobby. Staff was rude…
Stayed 1 night in Mar 2024

2/10 Terrible

Helaman

Disliked: Staff & service, property conditions & facilities
There are a lot noise
Stayed 1 night in Mar 2024

6/10 Okay

Denver

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jonathan G

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pillows were not great. Carpet and duvet had stains. Walls had stains. Tv aspect ratio was off and only saw a portion of the picture. As for the bathroom hairdryer broken, toilet lid broken, shower rod broken. Long and hallways had a smell.
Stayed 3 nights in Mar 2024

2/10 Terrible

Adam

Disliked: Staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

JJ

Disliked: Staff & service, property conditions & facilities
Super dirty and smells awful
Stayed 1 night in Mar 2024

8/10 Good

milli

Stayed 1 night in Mar 2024

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping took extra steps to show pride in their work.
Stayed 5 nights in Mar 2024

2/10 Terrible

De'Shon

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The staff was rude, not helpful and when I asked for my deposit to be returned the manager kept gaslighting me and trying to distract me and get me to leave.
Stayed 4 nights in Mar 2024

8/10 Good

John, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very respectful. Lots of food options in walking distance
Stayed 4 nights in Mar 2024
Response from milli on 11 Mar 2024
Thank you for good review.

4/10 Poor

Adriana

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like how the receptionist was rude and the guy in the morning had horrible cigarette and he made me wait to check out for him to finish his cigarette also for a property that says no smoking he sure does the job by obeying his own rules I also didn’t like that they ask for a cash deposit.
Stayed 1 night in Mar 2024

6/10 Okay

Kelsey

Travelled with partner
It’s newly remodeled in the lobby. Rooms are okay, beds are uncomfortable but you pay for what you get. Overall, it wasn’t terrible!
Stayed 2 nights in Mar 2024

2/10 Terrible

Bruce

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 4 nights in Feb 2024

2/10 Terrible

Bruce

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just don’t come here
Stayed 4 nights in Feb 2024

10/10 Excellent

Timothy

Liked: Staff & service, amenities, property conditions & facilities
EXCELLENT location or ski / board access to both Big and Little Cottownwood resorts, plus Park City! Decently clean, friendly staff, exceptional value -- compared to rates at Park City! close to ton of dining and shopping options
Stayed 7 nights in Feb 2024
Response from milli on 29 Feb 2024
Thanks for good review.

6/10 Okay

Jocelyn

Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Tashima

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean. Area was very well accessible.
Stayed 1 night in Feb 2024
Response from milli on 27 Feb 2024
Thanks for good review.

2/10 Terrible

Bruce

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just don’t come here. Spend some money and get a better place.
Stayed 4 nights in Feb 2024

6/10 Okay

Jim

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Ol ok
Hotel was a good value for what I needed. They unfortunately house homeless people there so there’s some creepy people walking through the back of the lobby. I would never send a female there.
Stayed 3 nights in Feb 2024