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Reviews of Holiday Inn Express Salt Lake City Downtown, an IHG Hotel

3 out of 5
Holiday Inn Express Salt Lake City Downtown, an IHG Hotel
206 S West Temple, Salt Lake City, UT

Reviews

8.8

Excellent

Rating 10 - Excellent. 696 out of 1199 reviews" "
Rating 8 - Good. 314 out of 1199 reviews" "
Rating 6 - Okay. 98 out of 1199 reviews" "
Rating 4 - Poor. 51 out of 1199 reviews" "
Rating 2 - Terrible. 40 out of 1199 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
This location was a new area for me. I’ve stayed in Salt Lake City several times, but not in this vicinity. I like that it was easy to go in and register and park my vehicle and the staff was super friendly and helpful.
Stayed 1 night in Apr 2024
Response from c on 15 May 2024
We thank you for staying with us we are very happy to hear that you enjoyed your stay and exceeded your expectations

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from c on 13 May 2024
Thank you for staying with us we are happy that your experience was great

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly place
Stayed 5 nights in May 2024
Response from c on 12 May 2024
thank you for staying with us we are glad that we were able to make your stay fantastic

8/10 Good

SUZANNE, Twin Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, clean and good breakfast options. Quiet and safe.
Stayed 1 night in May 2024
Response from c on 10 May 2024
we are so happy to know you had a great stay and everything was to your liking

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Privet parkun
Stayed 1 night in May 2024
Response from c on 6 May 2024
thank you for staying with us we are so happy you had an amazing stay

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from c on 30 Apr 2024
Thank you for staying with us we are so happy to know you had a wonderful stay

6/10 Okay

Christy

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from c on 4 May 2024
thank you for staying with us

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tia at the front desk was so sweet! Tell her thank you specifically!! The room itself was clean and the hotel overall was perfect! The breakfast was good and everything was clean and in good condition. 10/10
Stayed 1 night in Apr 2024
Response from c on 27 Apr 2024
Thank you for staying with us we are very happy that you enjoyed your stay and that our staff was able to make your stay rememberable

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for less than 24 hrs. We were flying out of SLC airport early in the morning and wanted to stay close to the airport. We were on the 12th floor with a beautiful view of the city. It seemed like a safe area when we arrived around 11p, the night before. We really were not there long enough to comment on the surrounding area. The hotel was very nice and clean. The included breakfast was excellent. The location was very convenient. The one thing that I did not care for was the additionsl $20/night parking fee to park in the hotel garage. Otherwise we had an excellent experience!
Stayed 1 night in Apr 2024
Response from c on 26 Apr 2024
We are very thank you for staying with us and that is was very convenient for your stay

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice costumer service, and close to great eateries.
Stayed 1 night in Apr 2024
Response from c on 27 Apr 2024
thank you for staying with us

8/10 Good

Matilde

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how the property is in downtown where your within walking distance to dining options and stores.
Stayed 1 night in Apr 2024
Response from c on 25 Apr 2024
We are so thankful that you had a wonderful stay with us and that everything that you wanted to get too was close to you

10/10 Excellent

susana

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything good
Stayed 2 nights in Apr 2024
Response from c on 22 Apr 2024
Thank you for staying with us we are very happy to know you had a wonderful stay

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly front desk agent. Great parking and convenient location.
Stayed 1 night in Apr 2024
Response from c on 22 Apr 2024
We are so happy to know you had a wonderful stay and that everything was fantastic for you

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from c on 4 May 2024
thank you for staying with us we are happy that your stay was great

6/10 Okay

Caren

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from c on 19 Apr 2024
we thank you for staying with us and your feedback with your stay

10/10 Excellent

Jill

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, solid service
Stayed 1 night in Apr 2024
Response from c on 17 Apr 2024
Thank you for staying with us we are glad you had a good time

10/10 Excellent

Summer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They took excellent care of us! Super friendly staff, rooms cleaned daily, very safe and prime spot for a sports event in Salt Palace!
Stayed 4 nights in Apr 2024
Response from c on 17 Apr 2024
Thank you for staying with us we are glad that you had such an amazing stay

8/10 Good

Alexandra

Business traveller
Liked: Amenities, property conditions & facilities
Nice property
Stayed 1 night in Apr 2024
Response from c on 17 Apr 2024
Thank you for staying with us

8/10 Good

Keri

Travelled with family
Liked: Cleanliness, staff & service
Shower didn’t have good water pressure and having a room right near the elevator wasn’t very quiet. But the evening staff was awesome!
Stayed 4 nights in Apr 2024

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from c on 17 Apr 2024
Thank you for staying with us

8/10 Good

Kristian

Liked: Cleanliness, staff & service
Convenient location, accommodating and friendly staff. Great breakfast selection. Room was not as nice as other Holiday Inn locations.
Stayed 3 nights in Apr 2024
Response from c on 14 Apr 2024
Thank you for staying with us

10/10 Excellent

CHAD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from c on 11 Apr 2024
we thank you for staying with us and that you had a great stay

8/10 Good

James

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from CJ on 9 Apr 2024
Thank you for staying with us!

10/10 Excellent

CHAD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean
Stayed 2 nights in Apr 2024
Response from CJ on 7 Apr 2024
Thank you for the feedback so that we can continue to improve our hotel Sincerley, Christopher

10/10 Excellent

Andrew, Ogden

Stayed 1 night in Apr 2024
Response from c on 4 May 2024
we are very happy that you had an excellent stay

10/10 Excellent

Oschenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and our room is very clean! The room was cleaned daily and the proper amount of towels & amenities were replaced. The staff is super friendly & helpful. The complimentary breakfast was good, a decent selection of hot & cold food choices. They even had turkey sausage. Great location in a safe area of downtown. I would definitely recommend this hotel. There is decent size poor with jacuzzi and sauna.
Stayed 4 nights in Mar 2024
Response from CJ on 8 Apr 2024
thank you for your response and feedback we are happy to have you as a guest, thank you again

4/10 Poor

Stephanie

Disliked: Cleanliness, property conditions & facilities
Checked into the room, on the shower wall, about eye level was a large clump of long black hair. They came and cleaned, but not a great first impression. I think the walls are made of paper, could hear neighbors, hallway, people above. Parking at night is tough, and not the best neighborhood. Would find another place.
Stayed 2 nights in Mar 2024
Response from CJ on 4 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express SALT LAKE CITY DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn ExpressSincerely,Christopher Gregg

10/10 Excellent

joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Clean, safe, great value. I would stay here again.
Stayed 1 night in Mar 2024
Response from c on 14 Apr 2024
Thank you for staying with us and that you had such a great stay

10/10 Excellent

Nien-Sheng

Stayed 1 night in Mar 2024
Response from c on 4 May 2024
thank you for staying with us we are happy that you had an excellent stay

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large, clean and well equippe.
Stayed 2 nights in Mar 2024
Response from c on 4 May 2024
Thank you for staying with us we are glad that our room met up to your standards as well as ours

10/10 Excellent

Peng

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great place
Stayed 3 nights in Mar 2024

8/10 Good

Zane A., Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has everything you need to enjoy downtown. Newly renovated with all amenities close by. Perfect place to stay downtown
Stayed 1 night in Mar 2024
Response from c on 6 May 2024
we thank you for staying with us we are so happy that you enjoyed your stay with us and everything that is offered

10/10 Excellent

Emerson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location, breakfast was also good
Stayed 1 night in Mar 2024
Response from c on 10 May 2024
thank you for staying with us

6/10 Okay

Jon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from c on 10 May 2024
thank you for staying with us

10/10 Excellent

Stanley Erle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Enjoyed it
Stayed 3 nights in Mar 2024

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly but the vent outside our room was very loud.
Stayed 2 nights in Mar 2024
Response from c on 10 May 2024
thank you for staying with us we are so glad we could meet your standards

10/10 Excellent

Joshua Gilbert Gerald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby road construction made access difficult...
Stayed 2 nights in Mar 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean!
Stayed 1 night in Mar 2024

8/10 Good

Paul, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Roxanne

Stayed 1 night in Feb 2024

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Feb 2024

10/10 Excellent

vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was across the street.feom the expo i was attending
Stayed 3 nights in Feb 2024

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues, great hot options for breakfasts
Stayed 3 nights in Feb 2024

10/10 Excellent

Stacey

Stayed 3 nights in Feb 2024
Response from c on 7 May 2024
Thank you for staying with us

8/10 Good

Andrew

Stayed 2 nights in Jan 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms nice property great dining options very close
Stayed 3 nights in Feb 2024