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Reviews of Motel 6 Salem, OR - Expo Center

2 out of 5
Motel 6 Salem, OR - Expo Center
3195 Portland Rd NE, Salem, OR

Reviews

7.0

Good

Rating 10 - Excellent. 158 out of 659 reviews" "
Rating 8 - Good. 217 out of 659 reviews" "
Rating 6 - Okay. 109 out of 659 reviews" "
Rating 4 - Poor. 84 out of 659 reviews" "
Rating 2 - Terrible. 91 out of 659 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was amazing!!
Stayed 1 night in May 2024

2/10 Terrible

Cheryljean

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Where do I begin?. They didn’t have our right room when we got there so they gave us a single room when we requested to doubles and a handicap accessible one and they gave us upstairs which we could not do had to take a single downstairs. The room was dirty had Insects termites all over the room. I don’t know it was just awful and so then they gave us a new room the next day, and it was floors were cracked. None of the outlets worked. The sink wouldn’t drain. You could not regulate the shower water overall just a horrible experience except for Graham in the front office. He was amazing and tried his best to accommodate us very nice young man deserves praise but other than that the hotel I will never stay at again .
Stayed 6 nights in May 2024

4/10 Poor

Jordan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nancy Y. on 23 May 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

4/10 Poor

Ali

Travelled with group
Disliked: Staff & service
WiFi very bad
Stayed 1 night in May 2024
Response from Brand Experience Team on 15 May 2024
Hi Ali, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Natalie#Team6

10/10 Excellent

Erika

Stayed 2 nights in Apr 2024

8/10 Good

Regina

Liked: Property conditions & facilities
It has a small parking lot however it is a clean and neat place
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2 May 2024
Hi Regina, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.Natalie #Team6

6/10 Okay

Dwayne

Liked: Staff & service
Noisy at night with trains close by and loud banging noises from next door room.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 2 May 2024
Hi Dwayne, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

V

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind, friendly staff. Very nice rooms.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi VWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

4/10 Poor

Shane

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Black mold in bathroom, room needs maintenance. Noisy, people being loud at all hours of the night with no recourse. Extremely rude front desk agent at check in. Had an ID policy for all guests that wasn't posted.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi ShaneThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 Terrible

Sivas

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is dirty got sick the whole time I stayed.sink is not working properly always cluck mold and dusty.

2/10 Terrible

Jayden

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Multiple people tried opening my door throughout the night. Did not feel safe. Woken up by the front desk at 8am asking me “why are you here?” “No one is suppose to be in this room.” Unorganized management. Extremely dissatisfied.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 6 Mar 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

4/10 Poor

Jennifer

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Yuck eeeewww
Can’t really say much but I have to say that I should have spent the extra $ to get something way better than this place! The shower was a bit of a pain to deal with there was zero temperature control it was either way hot or ice cold and I sat there messing with it for what seemed like forever! The customer service was really not overly excited to be working . I also have noticed that the hotel is really ran down and the hotel is not in a desirable location so I would recommend going elsewhere !
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi Jennifer,Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Lilith#Team6

10/10 Excellent

Trisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Nancy Y. on 8 Mar 2024
Thank you for the perfect rating!!Nancy Y.#Team6

4/10 Poor

Jacob

Travelled with pets, Travelled with partner
My only issue is that between 9:45 and 10 am the cleaners come knocking on your door fully expecting you gone. I'd stay again but was a jerk to them the second time it happened and told the clerk it's incredibly disrespectful when check out time is 11am. I got there at 1130-1145 pm and didn't get to sleep until probably 1 or 2. P.s. I usually always leave by 10:30 anyways and today left at 10am 5 minutes after they bothered me for an hour of what I paid for at 75 dollars a night but really about 12 hours.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 21 Feb 2024
Hi Jacob,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Timothy

Travelled with partner
Liked: Amenities, property conditions & facilities
Fabulous
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 21 Feb 2024
Hi Timothy,Thank you for the excellent review! Maz K.#Team6

8/10 Good

Rubi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dislike: Toiletries included were just bars of soap Likes: staff was friendly and the room was clean and comfortable.
Stayed 2 nights in Feb 2024
Response from Nancy Y. on 14 Feb 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Sleepless night
Light as well as cold air came through the windows and under the door. The heat blew out cool air directly in the beds. There were people up all hours of the night and early morning banging doors, loud cars, and loud talking.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 14 Feb 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place to rest my head
Stayed 1 night in Feb 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 7 Feb 2024
Hi Bob,Thank you for the perfect rating!Lilith#Team6

8/10 Good

d

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

4/10 Poor

Edward

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Lindsey

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t realize we would be in so late after a football game. Office was receptive, made us feel special and not a problem. Grab bars in shower very helpful, clean and two usb ports on either side of the bed!
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi ElaineThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

4/10 Poor

Quang

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The voice of PC too noise, too old. Cleaner not true, because I told receiptionist before the time cleaning.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 7 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Gwen

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Needs updated badly
When arriving to the room there was insects and dust in a couple places and garbage under the bed. The sink stopper didn’t work so the water didn’t drain until the plug was removed and there were no batteries in the tv remote which was very sticky and dirty. One of the beds had grit down at the foot, only one wash cloth was provided and no tissues were provided.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Gwen,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Jordan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, friendly, clean
I usually stay at Hotel6 because they are pet friendly. Some are better than others. This hotel is one of the better ones. Friendly front desk staff. Both Gloria and Al were very nice. Housekeeping was also friendly and happy to clean my room. Usually you can’t get them to clean your room at all! Upon check out, I must have left my dome light on in my car and the battery was dead. Al came to my rescue to get my car jumped. I’d definitely use this hotel again.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi JordanWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
we've stayed here a few times, clean and friendly. Good service. I just wish they had coffee and tea
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 26 Oct 2023
Hi Peter, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Vanessa, Omak

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelt very strongly of clorox. Door had a good size gap from the bottom and door. Window in room (facing out to walkway) didnt close all the way nor did the bathroom window. Other guest were really loud and because of the lack of seal for windows and door it sounded like the people were in the room with me. I checked out just a few hours of being there. I just felt very unsafe.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 2 Oct 2023
Hi Vanessa,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice, new place. all so clean
Stayed 1 night in Sep 2023

8/10 Good

Shanna

Liked: Staff & service
It’s a motel and it’s low price. My expectations weren’t high, but it could’ve been better. I think they’ve done what they can with the property for the most part. However the location is horrible as you hear loud traffic all night long. You also hear every door open and close, every person walking by and every voice outside. Having no carpet is probably good for cleanliness but it makes everything louder. It also feels cold and unwelcoming. Placed a chair in front of the door. Staff was nice and helpful. I think cleaning staff does a good job with what they’re working with.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 2 Oct 2023
Hi Shanna,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

8/10 Good

Gina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I gave 4 out 5 because the staff was very helpful and the rooms were newly renovated. However, getting door hinges that didn't sound like the Haunted Mansion and showers that have hot AND cold water mixed would've made the experience 5 out of 5.screeh
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hi Gina, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

2/10 Terrible

Jenna

Stayed 1 night in Sep 2023

8/10 Good

Virginia

Liked: Cleanliness, staff & service, room comfort
Just passing through
The neighborhood was scratchy, I was nervous about my car. There were loud customers outside late at night.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hi Virginia, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just what we needed... a comfortable place to stay after a class reunion... The bed was comfortable, the shower and towels adequate...
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 19 Sept 2023
Hi Debra,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith#Team6

4/10 Poor

Whitney

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Stayed 1 night in Aug 2023

8/10 Good

George

Stayed 1 night in Sep 2023

6/10 Okay

Victorya

Liked: Staff & service
Disliked: Room comfort
It was only one night
We only stayed here because it was close to the fair grounds, bed was hard, pillows were lumpy, paint falling off the wall, no convenient anything.
Stayed 1 night in Aug 2023
Response from Nancy Y. on 7 Sept 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After cancelling on site the property refused to issue a refund. I would avoid this property at all costs.
Stayed 1 night in Aug 2023

10/10 Excellent

Chia-Jung

Stayed 1 night in Aug 2023

2/10 Terrible

Peter, Dedham

Disliked: Staff & service, property conditions & facilities
Internet not functioning for some of the time, unfriendly clerk
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 29 Aug 2023
Hi Peter,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

2/10 Terrible

Falguni, Lynnwood

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we reached Hotel around 9:30PM and During checkin process we got to know Hotel was overbooked and due to which room was not able to allocate to us. My 5 years old daughter who was anxiously asking when she can sleep as she was too tired that day. This was so frustrating for us where i was checking other possibilities. Somehow i was able to connect with Expedia and got that reservation canceled. Im waiting for refund Overall experience with Motel 6 (especially this Salem Motel 6) was pathetic and i would urge parents not to stay when you have small kid traveling with you.
Stayed 1 night in Aug 2023

10/10 Excellent

Zoya

Travelled with group
Liked: Amenities
Very clean
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 23 Aug 2023
Hi Zoya,Thank you for the perfect rating!!Maz K.#Team6

6/10 Okay

Dave

Travelled with family
Liked: Staff & service
Disliked: Amenities
The management and the manager were fine. The Cleaning was a normal clean. Some issues. The management said that there was a problem with the pool chemicals, they were not correct, we could not use the pool. The motel had to wait for the inspector to come back the following week. Later that day people we’re in the pool and apparently the pool was reserved. Cleaning Chemicals were way too strong. This problem actually made our allergies act up and we had to leave the motel. The owners were great and refunded the money for the three hours we were there. Found other motel using the same chemicals, awe didn’t seem to have any problem with it allergies at the next motel. The strength of the chemicals was the problem. We left an item at the motel. my husband didn’t want to go right back and get it. They did not call us or put it aside. They just threw it away so when I did try to go pick it up, it was gone. They knew how I was still in town and they had my contact information. I think they could’ve at least called, And held item for a few days. Overall for a cheap hotel/motel I think it was normal and the staff was friendly.
Stayed 7 nights in Jul 2023
Response from Brand Experience Team on 23 Aug 2023
Hi Dave, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

8/10 Good

Madeline

Business traveller
Liked: Amenities
It was clean
Stayed 2 nights in Aug 2023

8/10 Good

Janis

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay while at the fairgrounds for events.
Stayed 3 nights in Aug 2023
Response from Nancy Y. on 17 Aug 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Joel

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pros: friendly staff, safe rooms, free coffee. Cons: strong smell of scented bleach upon arrival, pool out of service, inconvenient location, noisy during the night, uncomfortable bed. Verdict: I would be reluctant to return to this motel even at an economy price.
Stayed 1 night in Jul 2023
Response from Nancy Y. on 17 Aug 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

lisa maree

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just what I needed
Stayed 1 night in Aug 2023
Response from Nancy Y. on 17 Aug 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6