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Reviews of Hotel Americano

3 out of 5
Hotel Americano
Ginger Avenue, Garapan, Saipan, Saipan

Reviews

9.2

Wonderful

Rating 10 - Excellent. 40 out of 64 reviews" "
Rating 8 - Good. 21 out of 64 reviews" "
Rating 6 - Okay. 2 out of 64 reviews" "
Rating 4 - Poor. 1 out of 64 reviews" "
Rating 2 - Terrible. 0 out of 64 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Worn carpet on stairs and hard bed are only negatives. Everything else was great 👍
Stayed 2 nights in Feb 2024

6/10 Okay

Marvin

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Manager accommodated my early check-in and room change with no problems. Staff was extremely courteous and helpful. Hotel provided bottled water each day surrounding properties or abandon or run down. No microwave or coffee pot in room. Website photo is not the actual hotel.
Stayed 15 nights in Nov 2023
Response from Alfred on 13 Dec 2023
First of all, thanks for the comments, our guests room is not equipped with microwave and coffee pot that has not been specified on our in room amenities. In fact we have both available at our pantry room and I believe our staffs had noticed you upon your checked in. If they didn’t, I would apologize of all the inconveniences caused. Thank you!

10/10 Excellent

MEEHYEON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
It was second time to use hotel americano. Its site is great, the room is clean, the beds are comfort, and breakfast is also nice. Really nice. Speedy Wi-fi is available. Recommend this hotel strongly.
Stayed 1 night in Nov 2023
Response from HA Team on 14 Nov 2023
Thank you very much! Hope to see you soon again!

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean and new when I visited. Friendly staff and a few restaurants around the area.
Stayed 7 nights in Sep 2023
Response from HA team on 2 Oct 2023
Thank you for the comment!

8/10 Good

Chandar

Liked: Cleanliness, staff & service, property conditions & facilities
The property does not have an elevator (lift)
Stayed 4 nights in Sep 2023
Response from HA Team on 31 Oct 2023
Hi Chandar! Thank you so much for leaving a review!

8/10 Good

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Good cozy hotel with very friendly staff. Convenient location close to shops and restaurants.
Stayed 3 nights in Sep 2023
Response from HA Team on 24 Sept 2023
Thank you very much! It is our pleasure to have you.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from HA Team on 11 Sept 2023
Hi David. Thank you for leaving a review!Our best regards!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean quiet on a safe area everything is with walking distance the wifi was superb. The clerks are friendly and promptly if anything is needed or questions about the local area.
Response from Alfred on 4 Sept 2023
Thank’s for your comments and it is our honor to have you to stay in Hotel Americano and hope to seeing you again. Thank you!

10/10 Excellent

Thelma

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel location is conveniently located in the heart of Garapan. Walking distance to beach, dining locations, spas and nightlife! The staff are courteous and very accommodating. Thank you to Juan and Meldy for your hospitality!
Stayed 2 nights in Jul 2023
Response from HA Team on 11 Sept 2023
Thank you so much Thelma for leaving a perfect review! I'll inform the whole team that you had a great stay with us. Our best regards!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
I loved staying at the Hotel Americano! It is super clean, quiet, the staff are amazing, breakfast is great and it is super close to everything. It is also very affordable. The waterfall shower is my favorite and the rooms are very clean and comfortable. They provide you with a lot of amenities like tooth brushes, razors, slippers, etc. Towels are big and fluffy and a lot of natural light in the rooms. I highly recommend staying here if you go to Garapan, Saipan!
Stayed 8 nights in Jul 2023
Response from HA Team on 13 Jul 2023
Thank you very much! Hope to see you again!

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Apr 2023
Response from HA Team on 31 May 2023
Hi Jonathan. Thank you so much for the review.Our best regards!

10/10 Excellent

David

Stayed 2 nights in Apr 2023
Response from HA Team on 31 May 2023
Hi David. Thank you soo much.

8/10 Good

Dwight

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Staff were friendly. Parking is limited you have to park across the street.
Stayed 2 nights in Apr 2023
Response from HA team on 31 May 2023
Hi Dwight. Thank you for the review!Best regards!

10/10 Excellent

Ma. Clarinda Graziela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best view but the hotel room is nice and clean.
Stayed 1 night in Apr 2023
Response from HA Team on 31 May 2023
Hi Ms. Graziela. Thank you soo much for the review.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very hospitable and helpful. Breakfast was excellent. Cleanliness excellent. Room was quiet. I would stay here again.
Stayed 2 nights in Mar 2023
Response from HA Team on 31 May 2023
Hi Scott. Thank you sooo much for leaving a perfect review. Our team are happy to know you had a great time with us. Hoping to welcome you again soon! Take care

10/10 Excellent

Ciemon Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and free breakfast was delicious! The rooms are clean and well-maintained and the hotel is close to everything in Garapan.
Stayed 4 nights in Mar 2023
Response from HA Team on 28 Jun 2023
Thank you!

10/10 Excellent

todd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Americano is very conveniently located. Staff is super customer oriented. Good breakfast. My favorite place to stay in Saipan!
Stayed 7 nights in Mar 2023
Response from Mitchelle on 20 Mar 2023
Hi Sir!Thank you soo much for choosing us.We appreciate your feedback.We will share to the team that you had a great time with us.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were very friendly, nice, and helpful all around!
Stayed 7 nights in Jan 2023
Response from Mitchelle on 20 Mar 2023
Hi Kevin. Thank you so much for leaving a perfect review. I'll share this with our team. Take care and hope you will visit us again soon.

10/10 Excellent

Beatrice

Stayed 3 nights in Oct 2022
Response from Mitchelle on 19 Oct 2022
Hi Ma'am Beatrice! Thank you so much for leaving a 10/10 review! Take care!

10/10 Excellent

Todd

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Breakfast good. Location convenient but neighborhood looks a bit sketchy (actually fine)
Stayed 6 nights in Aug 2022
Response from Mitchelle on 15 Sept 2022
Hi Todd! Thanks for sharing your review with us.

10/10 Excellent

DooHo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Mitchelle on 12 Aug 2022
Thank you for the excellent review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very new with a great location. Only downside was I am English speaking and tgere was only CNN on tv in English. The wi-fi was very weak so couldn't watch Netflix on my laptop.
Stayed 2 nights in Mar 2020
Response from Mitchelle on 16 Apr 2020
Thank you for taking the time to review our property

8/10 Good

Pilar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very enjoyable.
Stayed 1 night in Jan 2020
Response from Mitchelle on 26 Jan 2020
Hello. We're glad your stay was enjoyable. Sorry, there's a bit of delay on your Outgoing Pick-up time. A missed communication with the Front Desk and our driver, my apologies for that. Thank you.

8/10 Good

TAKATOSHI

Liked: Cleanliness, staff & service
Good!
Stayed 11 nights in Mar 2024

10/10 Excellent

Jintae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
합리적인 숙소
친절한 스탭, 무료 조식, 무료 픽업 모두 만족합니다.
Stayed 1 night in Feb 2024
Response from HA Team on 27 Feb 2024
Thank you! Hope to see you next time when you come to Saipan!

10/10 Excellent

Ohno

Liked: Cleanliness, staff & service, property conditions & facilities
まだ新しく清潔感がある。浴室のシャワーを使用すると、水が外に漏れる。サービスのシャンプー等は使えない。また、フロントは日本語が話せない。
Stayed 4 nights in Dec 2023

8/10 Good

Fumina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I visited there for the first time. All staffs are really kind and friendly.When I wanted to know the time of gas station’s open time ,staff called and checked the time. This hotel no elevator but staff helped lifting our suitcase for 2nd floor. Near beach,main street,big hotel like crown plaza or Hyatt so it was so convenience shopping,eating,picking up the tour bus. no laundry and no bus tab,shower room only(in my room) I recommend using this hotel if you not demand luxury.
Stayed 4 nights in Dec 2023

8/10 Good

Taejin

Stayed 3 nights in Dec 2023

10/10 Excellent

Jiwoong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
방음이 약간 아쉽지만 깔끔하고 냄새안나고 좋았습니다.
Stayed 2 nights in Nov 2023
Response from HA Team on 27 Dec 2023
Hi Jiwoong. We appreciate leaving a review.Thank you so much!

10/10 Excellent

MIRAE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from HA Team on 24 Nov 2023
Thank you very much!

10/10 Excellent

Meehyeon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Very Nice! 5 options of Breakfast, comfortable beds, you can early check in and late check out, everyday cleaning, 24h front desk! Its site is also great! You can find everything you need near this hotel.
Stayed 1 night in Nov 2023
Response from HA Team on 24 Nov 2023
Thank very much for your response! Glad to have you as a guest!

10/10 Excellent

EUNSUK

Stayed 5 nights in Oct 2023
Response from HA Team on 21 Oct 2023
Thank you very much!

10/10 Excellent

HWISU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 좋은 가라판 시내 호텔 (3번째 숙박)
1. 직원 : 작원들 모두 친절하고 무엇이든 도와주기 위해 노력합니다. 2. 위치 : 가라판 시내와 마이크로 비치 사이에 위치하고 있고 주변에 한식당, 로컬 맛집들이 많이 있어 접근성 최고입니다. 3. 방 : 항상 청결하게 청소해 주고 타월도 원하는 만큼 제공해줘서 물놀이시에 걱정없이 사용할 수 있었습니다. 4. 조식 : 5가지 메뉴가 있으며 같은 회사에서 운영하는 마제스티라는 중식당에서 케이터링 해주는데 꽤나 맛있습니다.
Stayed 5 nights in Sep 2023
Response from HA Team on 8 Oct 2023
Thank you very much! Hope to have you back again!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치가 아주좋아요. 공항픽업과 서비스 모드 좋았습니다.
Stayed 2 nights in Sep 2023
Response from HA Team on 17 Sept 2023
Thank you very much for choosing us!

10/10 Excellent

KYOKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had so nice stay in here. Lobby, rooms and public spaces are clean and staff is really kind and friendly. I'll stay here next time too!
Stayed 3 nights in Sep 2023
Response from HA Team on 31 Oct 2023
Hi Kyoko! We appreciate your feedback. Thank you so much!

8/10 Good

NATSUMI

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from HA Team on 11 Sept 2023
Hi Natsumi. Thank you soo much for leaving a review.Our team appreciates it and hoping to assist you again soon. Our best regards!

10/10 Excellent

Soyoung

Liked: Cleanliness, staff & service, property conditions & facilities
사이판에서 그 어떤 호텔보다 서비스가 좋습니다 수시로 하우스 키핑이 가능하며 카운터의 서비스도 친절합니다 얼리체크인도 해주고 공항가는 픽업서비스도 제공 해줬습니다 마이크로 비치와 가까워서 그것도 만족 스럽습니다
Stayed 7 nights in Jul 2023
Response from HA Team on 11 Sept 2023
Hi Soyoung! Thank you soo much for your words.Our team appreciates your time leaving a perfect review!Have a wonderful day and hope we can assist you again soon!

8/10 Good

seoyeon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from HA team on 13 Jul 2023
Thank you!

4/10 Poor

??

Travelled with partner
Disliked: Amenities
숙소 가격이 낮은편이라 시설을 크게 기대하지 않았고 청결한편이라 괜찮았어요 다만 밤 10시~12시 사이에 1층 세미나실 같은곳에서 예배인지 모임같은걸 했는데 노랫소리가 계속나서 잠을 잘 수가 없었어요..방음도 거의 안되고 다른 방 문닫는 소리 쾅쾅 다 들립니다. 저희는 새벽 비행기전에 쉬는 시간이 필요해서 잠은 안자고 새벽에 체크아웃하는 용도로 예약했던거라 괜찮았는데 숙박시설로는 추천하지는 않을것같아요....
Stayed 1 night in May 2023
Response from HA Team on 31 May 2023
Hi. Our apologies for all the sounds.Our management will do our best to correct this,Best Regards!

8/10 Good

minsuk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from HA Team on 28 Jun 2023
Thank you

8/10 Good

SHILONG

Stayed 5 nights in Apr 2023
Response from HA Team on 31 May 2023
Hi Shilong. Thank you so much for leaving a review.Best Regards!

10/10 Excellent

Hyosang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from HA Team on 20 Mar 2023
Hi Hyosang.Thank you soo much for taking the time to leave a perfect review. Our team is happy to know that you had a great time us. Hoping you will visit us again soon. Take care!

10/10 Excellent

JUHYE

Stayed 2 nights in Feb 2023
Response from HA Team on 20 Mar 2023
Thank you soo much Juhye for leaving a perfect review.We appreciate it! Take care :)

10/10 Excellent

susumu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今回2度目の宿泊ですが、３度目もアメリカーノを選びたいと思います。
Stayed 5 nights in Dec 2022

8/10 Good

Masahiro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
シャンプーやボディーソープなどが固形に近く出にくかった
Stayed 3 nights in Nov 2022

10/10 Excellent

Younmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
추천합니다!!
한국인들이 정말 많아요 조식이 좋았어요 투어 많이 다니시는 분들은 잠깐 사용하기 좋을것같아여 숙소도 정말 깨끗하고 직원분들도 엄청 친절하세요 ㅎㅎ
Stayed 3 nights in Oct 2022
Response from Mitchelle on 19 Oct 2022
Thank you so much Younmi for leaving an awesome review! Our team are so happy you had a great time with us.

10/10 Excellent

suzy

Stayed 1 night in Sep 2022
Response from Mitchelle on 15 Sept 2022
Thank you so much, Suzy for taking the time to leave us an amazing review!

10/10 Excellent

susumu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔できれいな部屋です。 朝食付きで4種類から選べるので毎朝楽しみです。 ビーチまでも５分くらいで行けるのでロケーションもいいです。
Stayed 4 nights in Aug 2022
Response from Mitchelle on 15 Sept 2022
This review made our day! Thank you so much, Susumu for taking the time to leave us an amazing review.

10/10 Excellent

EUNJU

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel americano
직원분들이 너무 친절하세요. 조식은 4가지 스타일 중에 선택해서 한접시에 서빙해주시고(오믈렛과 토스트, 볶음밥과 햄 등) 시리얼과 커피도 있어요. 엘레베이터는 없고 체크인할 때 직원분이 들어주세요~ 3박했는데 하우스키핑 정말 깔끔하게 잘해주시고 호텔 지어진지 얼마 안돼서 깔끔하고 쾌적해요. 호텔 위치가 마이크로비치와 abc.조텐,아이러브사이판 딱 중간이라 둘 다 왔다갔다하기 좋았어요.
Stayed 3 nights in Aug 2022
Response from Mitchelle on 15 Sept 2022
This review made all the staff happy! Thank you so much, Eunju!

10/10 Excellent

DAKAM

Stayed 4 nights in Jul 2022
Response from Mitchelle on 15 Jul 2022
Thank you soo much for the perfect review.