Sainte-Gemme Trip

Needs Greater Transparency in Marketing Upon arrival, the staff were courteous and professional, and the check-in process was seamless. However, I was surprised by the room’s extremely small size — approximately 12 ft × 13 ft — with the bed occupying nearly all available space and a balcony view overlooking a noisy alley. When I inquired at the front desk, the staff explained that the room I had originally booked was under construction and even showed me the gutted space. Unfortunately, the hotel was fully booked that evening, but they offered to move me to another room the following night. Although disappointed, I made the best of the situation. The bed was comfortable, and the room was clean, but the online photos and descriptions were misleading. Overall, the staff were excellent and did their best to accommodate me under the circumstances. The surrounding area is lively, with many bars and clubs operating late into the night — ideal for some guests but not for those seeking quiet rest. In summary, while service and location were commendable, the property would benefit from far greater transparency in its marketing and room descriptions to properly set guest expectations.

The room was really nice, and the hotel is in a great location to walk to many of the top museums we went to. The metro is close too. The staff were all so friendly and helpful. We celebrated our 25th wedding anniversary in Paris, and we are so glad we chose to stay at Hotel Castille!

The room was clean, updated and quite spacious. The staff at the front desk, restaurant and concierge were very helpful. The bed was so comfortable and the room was incredibly quiet. We will definitely return to this hotel on our next visit.

Cool room, great location with tons of restaurants, bars and groceries nearby.

Amazing hotel to stay at, everything is close by and walkable.