2 outdoor pools, pool umbrellas, pool loungers
Check availability

Reviews of Village St Anne Pierre & Vacances

3 out of 5
Village St Anne Pierre & Vacances
Seo La Pointe de Helleux, Sainte-Anne

Reviews

7.4

Good

Rating 10 - Excellent. 94 out of 518 reviews" "
Rating 8 - Good. 224 out of 518 reviews" "
Rating 6 - Okay. 131 out of 518 reviews" "
Rating 4 - Poor. 48 out of 518 reviews" "
Rating 2 - Terrible. 21 out of 518 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Stephane

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice property, too bad the beach area is so small
Stayed 8 nights in Mar 2024

6/10 Okay

Laura

Learn french before coming to this island
House keeping staff was friendly, bed hurt back. First few nights had no hot water. Hotels.com room i picked was not the one i recieved. Did not know where to go with check in, cars were in every direction, mass confusion.
Stayed 7 nights in Feb 2024

6/10 Okay

Edward

Travelled with family, Travelled with family and small children
Liked: Amenities
Rooms are basic. We had 3 twin beds in ours, small shower but good amount of counter space in the bathroom. The property grounds are nice with some activities if you stay on the resort. The pool is great with the kids. There is a beach but the swimable area is very small due to the breaks over reefs. The buffet dinner is not worth it. They limit the beach towels exchanges to one every 3 days - I'm come on!
Stayed 1 night in Feb 2024

10/10 Excellent

Cara

Liked: Cleanliness, amenities, property conditions & facilities
We really liked the variety of dining and relaxation options! Classify this as a resort with many different amenities available!
Stayed 1 night in May 2023

4/10 Poor

Craig

There are better places to stay.
Unless you rent a car you will be isolated as no other restaurants are in the area. There is only ne restaurant on site and it has one menu with no specials offered. The food was okay but after 7 days, it got very tiring looking at the menu. There is also a snack bar and buffet. None of the meals were included. Resort didn’t tell in advance it wouldn’t supply soap for room. Beaches were okay. It was a challenge not speaking French. We knew this and were ok with it but it would have been nice to see the resort’s description of special activities written in English.
Stayed 7 nights in Mar 2023

2/10 Terrible

Deniz

Travelled with partner
Liked: Amenities
very mediocre service with not much attention to the customers
Stayed 1 night in Jan 2023

6/10 Okay

John

8/10 Good

farah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, rooms were cleaned. Only issue is plant growing on the concrete, paint peeling in the hallway. Little cosmetic things outside the room would be great. Also we paid for cleaning (there was that option), but before we leave you have to throw out your own garbage... That's a first for me and I travel about 6 times a year and stay in hotels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Fantastic
Fantastic! Lovely location and very helpful staff.
Stayed 4 nights in May 2022

2/10 Terrible

François

Stayed 1 night in Mar 2022

6/10 Okay

RussVaughn, Detroit Michigan USA

Travelled with partner
Liked: Cleanliness, amenities
We had to walk up many flights of steps or step grades to get to our room, wish we would have known that as I have a bad hip and wife has a bad knee. The kitchenette was nice, but always full of ants. The language barrier, we only speak English, was a challenge most of the time, we found a good app on our phones that worked well to translate. Nice pool area, nice beach area. The opening and closing times of the store, the gym were strange.
Stayed 7 nights in Feb 2020

6/10 Okay

CleanFreak

Travelled with partner
Liked: Cleanliness, amenities
Overall place was ok wifi was on/off again eventually failed. bar staff good the rest so so
Stayed 7 nights in Feb 2020

10/10 Excellent

LCrampe, New York, NY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with 2 great pools and two beaches with lounge chairs, manicured, lovely garden setting and amazing views from the rooms. It feels spacious and open, not at all crowded although the main pool can get a bit crowded in the late afternoon. Each day they had presentations/activities for the kids, 2 restaurants for lunch and dinner as well as a snack bar by the pool for pizzas and sandwiches. I was surprised by how nice the facilities and grounds were for the price of the rooms. There is not maid service or toiletries provided but there is a small store that sells everything you may need and you can stock your small kitchen and make your own meals if you wish. THere are also 2 actvities desks that will book snorkel or scuba trips and other sight seeing activities. It is a bit far from the main towns, but you can easily take a taxi or rent a car. I definitely recommed the hotel!
Stayed 7 nights in Jul 2019

4/10 Poor

Andy

Disliked: Staff & service
Isolated and unpleasant
We were given a room right above the lobby, and facing the pool and patio. There was live music being played til 11pm that might as well have been performed inside our room. The staff refused to give us another room that night, and we had go back two more times the next day to get another one, despite there being vacancy. It is also a long and expensive taxi ride to the villages of St. Anne and St. Francoise where all of the restaurants and shops are. There are no outside restaurants within walking distance of the resort, and the ones owned by the resort always seemed to be closed. The cafeteria food was not good. We ended up going grocery shopping and keeping breakfast and lunch in our room.
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Meh! Sums up this resort accurately. Kinda old and un renovated but clean and safe. AC in the rooms is OK but never gets cold enough. No nightlife to speak of as its a quiet resort but thats OK. Bingo night had the best turn out but was over by 10:15 sharp. Room was cleaned once in a week which wasn't a real concern til the precious 1ply TP ran out and only over 24 hours later with 4 requests was it full filled. Bartenders are great if they speak English. Tons of cats, if you like stray cats. Guadeloupe is unreal with so much to do outside the resort. If you need a cheap place to stay and are eating elsewhere then this is the place to come back to and have quiet drinks on your kitchenette terrace with the cats. Otherwise look elsewhere.
Stayed 7 nights in Mar 2019

6/10 Okay

TheoZ249, Woking, Surrey, UK

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Loved the smaller pool! Deep enough to do laps and we often had it to ourselves. Setting was nice! Beach nice with enough deck chairs available but it was not suitable for swimming. Our apartment had seen better days, but was functional. Bed was very comfortable. Locking the sliding doors to the apartment was a challenge!! The Creole Buffet style restaurant was a bit of a rip-off!
Stayed 10 nights in Mar 2019

8/10 Good

Nicole, kuta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
Fantastic
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Travelled with family
The rooms are very tired and the resort definitely needs some renovation, the wifi is pretty much non existent but the staff is nice. And they also have a great restaurant on the beach.
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Beautiful grounds, nice beach. Dirty bathrooms, cockroaches, none of the amenities listed online.
Stayed 6 nights in Dec 2018

10/10 Excellent

Iva

Liked: Staff & service, property conditions & facilities, room comfort
Very beautiful place
Everything was good, big room nice terrace, wi-fi, helpful staff on the reception. But they didn’t clean our room 5 days even didn’t throw away the garbage and didn’t change the towels
Stayed 5 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Amenities
Disliked: Staff & service
Stayed 5 nights in Nov 2018

8/10 Good

Maurer, Pennsylvania

Travelled with family
Liked: Staff & service, amenities
The pool , beach and restuarants are on site. That was very convenient. The bathroom had a little mold on the ceiling. They don't empty the trash outside until you leave. The breakfast is not bad, but not enough cereal options. Lunch and dinner is very good. Entertainment is very good. You don't have to leave the site to have fun. All the fun is onsite.
Stayed 4 nights in Nov 2018

4/10 Poor

Greg, UK

Disliked: Cleanliness, room comfort
Poor Service
This is more of a apartment set up. Food on site is limited and very poor. Rooms are not cleaned during your stay. No beach towels are available if you stay less than 7 days. we rented a car and the car parking on site was inadequate for the number of vehicles.
Stayed 4 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 9 nights in Jan 2018

6/10 Okay

Dee, Providence, RI

Liked: Staff & service, room comfort
Nice hotel but the food is not worth the money.
Beach was small with limited water access. The pool was great though.
Stayed 2 nights in Jan 2018

10/10 Excellent

Autumn, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful short term vacation apartment
This place is perfect for worldly travelers with children. We rented a 2 bedroom apartment. It came with a small, well equipped kitchenette on the veranda. Perfect for cooking meals with spectacular sunset views and star gazing. Housekeeping services were provided with towel exchanges in the middle of the week. Pretty fabulous as most apartment rentals don’t provide such services. Staff was courteous and made efforts to communicate with those not fluent in French. A phrase book on hand or the ability to speak a few basic phrases will get you far. The beaches have loungers for the guests. The waters off them were calm, shallow and clear- perfect for young children. There Is a variety of pools on the premises that cater to all ages. There is also a small grocery on the premises. You can order fresh baguettes and croissants.
Stayed 7 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Nice hotel with great child-friendly features.
This is a great place to stay if you are travelling with children. There are several pools, two of which are perfect for small children. In addition, there are two very nice, small protected beaches. Evening activities can be a bit loud if your room is close to the main building, but the noise never lasts very late- everything generally shuts down by 10. There are three restaurants, but be warned- they are only open during very brief periods and are oriented more toward French meal times (which can be late for American kids).

4/10 Poor

Jess, Brooklyn, NY

Disliked: Property conditions & facilities
mixed bag
The hotel is dated, the rooms are sparse, but clean. The kitchenette is a nice feature, but the hotel doesn't provide sponges or soap, presumably because there is a store on-site. The prices at the store were competitive, and pretty well stocked. The beds are hard, and pillows are lumpy and our room only had two small pillows in it. The comforters were pretty used, not that gently. Very little English spoken by anyone at the hotel. Our first room was above the main pool area. It was so incredibly loud until 11 PM that our room was vibrating. The noise started right back up at 7 AM the next morning. When I went to the registration desk to ask for another room, I was dismissively told that there wasn't one, and that there was no way to know when the music would end, or if we could expect it to happen on other nights. Unfortunately, the rude woman who provided this "information" didn't have a name tag on. We were told the next morning by another person working reception that there was a room and she would move us, waiving the cost ($25!!!) of housekeeping. Make sure you are not in the main building by the pool if you want to sleep before 11 or past 7. There is limited housekeeping provided - something like 4 days for any new towels or straightening. There are only 2 towels in each room. Pool towels areunder lock and key. The beach is quite nice. The wifi is a joke. Shout out to Jessica and Murielle at reception - they were very helpful.

8/10 Good

martha

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful grounds and beaches
The grounds of this property are huge and beautiful. The beaches are beautiful and clear. However, you must wear water shoes because they are rocky, though. The restaurants were very expensive and the food was "ok". We recommend you either cook or eat in town. If you don't speak French, bring a translator as not many speak English. Some do, Rudy and Muriel at the front desk, were great. If you have problems walking, this is not the place for you. As I said, the property is very large and you have to walk everywhere, including taking your own bags to your room when checking in and back to the lobby when checking out. A lot of stairs and hills, but you'll be in great shape when you leave. We are definitely returning next year because we loved the Island and the property, but we will be more prepared. There is no housekeeping services, your towels do not get renewed and once your toilet paper runs out, you must buy more yourself. That was a surprise to us. When we return, we know what to expect, we'll come prepared. We will definitely learn some French before returning. Best restaurant to go -- Les Pieds Dans L'Eau in Saint Francois.

6/10 Okay

shanti, Rhode Island, USA

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Location and grounds are perfect!
My husband & I were more interested in a location on the beach than the comfort of our room. So a luxurious room wasn't important to us. However, that being said, the room was very disappointing. Cleaning service was done on our 5th day stay. Towels, when requested, were paper thin (very worn). Kitchen sink leaked, microwave did not work, and bed had a super hard foam mattress (very uncomfortable). The 2 pools were very nice. Beaches were beautiful but water was shallow. We had planned to snorkel off the beach but that wasn't possible. Food was ok but nothing to fave about. It did have a convenience shop on site. Parking was insufficient. We explored the island everyday and if you didn't return before sunset it was difficult find a parking spot on the premise. A good reasonably priced resort, especially for families. Good activities for young kids.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK place
We stayed for one night to discover Sainte Anne and Saint Francis. Although we made it late, they were still opened which is not always the case. the room for convenient, typical hotel rooms in the guadeloupe/ Martinique area. As an avid traveler and an american I have learnt how to lower my expectations compare to what we are used to in the US. This is a very bog place so don;t expect the service to be personnal or for the front desk to accomodate all ur needs. You will need a transportation to and from there. Traffic to the airport from here is HORRIBLE! don't let the distance fool you.We missed our flight.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Michael, Greenwich, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family destination
The facility is quite pleasant with a few provisos. There is free WIFi, but ours only worked for a few hours as far as I could tell. Due to our lack of French, I didn't think I could really explain the problem to the staff so I didn't even try. The resort is self-contained and really caters to kids and families. If you want anything else, you need to drive there. The shower is totally open and wets the whole bathroom floor, so be careful as it gets very slippery. Despite having neighbors all around us, our room felt very private and was very quiet. The outdoor kitchen and dining area was a very nice surprise.

4/10 Poor

Julius

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Away
The Pierre & Vacances is not a good place to stay if what you're looking for is comfort and relaxation. The staff believes in "learn as you go". So for example, you will not know that there is no housekeeping until you come back to your room at the end of the day to realize that the beds were not made and the towels are unchanged. Or, you will not know that you need a tag identifier for your car until, two days after you have been parking, the gate guard happens to let you know and for that reason doesn't let you in (not without a whole lot of arm-twisting anyway...). The list goes on and on, including lack of signs to get to the restaurant or inability to get extra bedroom keys, which forces one to wait in an often long line to deposit and retrieve the bedroom keys. What takes the prize though is the unfriendliness and negative attitude of the hotel staff. To start, if you do not speak French, don't even think about staying there. The staff will only speak French, and if you're able to successfully communicate with them, they will engage you in nonsensical canards about how they can't keep track of everything or how Pierre & Vacances is not really a hotel (even though the entrance sign clearly identifies it as a hotel). Bottom line, you will not get anything from them other than a deep sense of frustration. As for the facilities, the parking is often full and any availability is at distant and inconvenient locations. The rooms need serious makeovers. The bedsheets are

4/10 Poor

Cran, Manchester UK

Disliked: Staff & service, property conditions & facilities, room comfort
Not for us. Too isolated and unable to book a car.
We tried to communicate by e mail 5 times before we arrived to arrange airport transfer. NO REPLY. Even when we sent e mails via head office. On arrival there was only one person on reception and nobody to help us with our cases to our room which was a long way from reception. The room was small and dated. The micro wave didn't work and nobody seemed interested with any complaint. I asked for upgrade but nobody seemed interested.

8/10 Good

olav

Liked: Property conditions & facilities, room comfort

6/10 Okay

Charlie, Arlington, MA

Liked: Cleanliness, room comfort
Disliked: Staff & service
Complete Resort but slightly out of kilter
The room had a kitchenette on the veranda, but no coffee maker. It took three calls to management to get a coffeemaker and cups, Pierre and Vacance literature tells you to make a reservation at one of their restaurants and gives you phone numbers for them. First, our phone didn't work, and it took a day to get it fixed. When we tried to make a reservation at La Ballou on the beach and there was no answer. After calling the front desk we were told yo u had to cal at 4:30. We had no luck. Finally we walked about a quarter mile to get there on the chance we could find a table, and we did. But the owner told us they we're no longer affiliated with thhe hotel and the telephone extension was severed along time befor. There were a number of other minor problems. But the worst problem of all was that they advertise WiFi, they have it but it is undependable. First, it is hard to impossible to find a signal strong enough to log on to. Once on the local LAN it is a matter of rare chance the the LAN is connected to the Internet.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place to stay
My wife and daughter and I stayed for 4 nights. The hotel is very isolated and you need a car to get around. The staff was nice but no one spoke Very much English. The beach and the pool are the highlight of the resort. They were both great and beautiful. The hotel was clean and very comfortable. I loved that they were apartment style. The food on the resort was very expensive and not that good. It would have been nice to be able to communicate with the staff better and not feel like outsiders, everywhere we went we can hear people saying that we are Americans. Other than that we made the best of it and it was a great place to stay. Clean and safe place to stay

6/10 Okay

Christopher, Boston

Liked: Staff & service
Decent hotel but needs renovations
The hotel was relatively affordable, about 15 min from the town of Sainte-Anne. The beach on the premium side of the resort was rocky and had sea urchins so it was not very pleasant to go in the water. The pool on the main side of the resort was very large and had a restaurant and bar nearby. I recommend driving into Sainte-Anne and going to the beach in town, it is gorgeous and much better than the hotel beach. It was nice having a kitchen area, and would be great for a family that doesn't eat out. The room, however, smelled very musty with the air conditioning on and the a/c wasn't very strong. The bathroom was very outdated. All in all, an affordable "resort" but they need some serious renovations to really make it a desirable resort, especially given its distance from the town.

8/10 Good

Tibor O.

Liked: Cleanliness, room comfort
family holiday
The reception staff should speak english better ! Not every guest came from France. The hotel is OK but a little far from everything.

2/10 Terrible

Mark, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches, Dispicable Food, Bigotted Management
Pierre Vacance (Guadeloupe) is a nightmare. Do not fall for the beautiful photos of ocean shown in brochures. The management of this place are filled with contempt and bigotry. The so called buffet makes you feel like you are being served the sort of food typically served to animals on a farm. You basically had one choice of protein to eat and that was the cheapest form available in abundance (shark meat). But the price they charge was at filet mignon rates. There are not irons in the rooms. The full population of guest at the 'resort' must all share using a single iron attached by cable wire at a communal laundry room. never seen such backwardness in my life. place feels more like a prison camp than a resort. A 1 or 2 star north american hotel would put this place to shame. all i can say is do NOT go. save yourself the emotional pain and financial loss.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, beautiful pool and beach. Great food!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not suitable for a couple.
Only families, bar at the beach was closed, sea too rough to go in, old rundown buildings, noisy and too far from a town.

10/10 Excellent

R.H., Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upbeat, Party like atmosphere. Great beach, pool!
Very comfortable lounge chairs by the sea and pool. The room was perfect, quiet, even a personal kitchen. Staff and guests were friendly and happy to be there. We had a great night and full day relaxing at this resort.

8/10 Good

bmfbesides

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good hotel, but in the middle of nowhere
Hotel was nice, staff OK, very rules driven and not that great a deal. (30 euros to play ping pong?) Restaurant was never open that we saw, most of the time it was deserted. The town of St. Anne was pretty bleak and the traffic to and from was horrible. The beach was terrible (too many pebbles and rocks - you couldn't walk on it). Could use a little more upkeep (leaves, trash everywhere).

10/10 Excellent

Zoltán, Budapest, Hungary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
travelling with children
The hotel is ideal holiday place for families. Nice sea front with 2 beaches and 3 swiming pools. Animation for the children is available, During our visit the resort was dominated by french families, but the stuff speaks english as well. Extra payment for the safe, the quality of the TV is very poor - we did not care. You need car to go anywhere, rental is available at the holiday resort..

8/10 Good

Louison

Liked: Cleanliness, staff & service, room comfort
Very Good Hotel in Guadeloupe
Large Studio with Bedroom & teparate Terrace with complete kitchenette facilities. Our room was in renovated section (superior). Beware there is a non-renovated (standard). Very kind and helping staff. Meals at hotel restaurant and in the area are expensive. Poor TV : only 2 local channels

8/10 Good

Julien

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Belle plage bien situé.
Stayed 7 nights in Apr 2024