Saint Martin Trip

The resort was clean and the staff were very helpful and always ready to help in anyway they can! We will definitely be going back!

The room was clean and the staff was great.

Understaffed, in need of updates (rooms, property), cockroaches in room. Customer service very poor - long wait for service at restaurants. Wait staff can be rude but are also overwhelmed.

Rooms at Oceans were beautiful... on the 4th floor wet had stunning views of Little Bay, huge patio, and functional kitchen. The rooms were clean and ready to check in when we arrived. The staff was lovely and with the exception of getting a shower that only put out boiling water fixed after 5 days and 13 requests, the stay was without issue. In comparison to previous stays I would say the food across the resort was much better. I wish the check in process was faster... it was nearly an hour and we were 3rd in line when we arrived. I also think that even if you book like a hotel customer, which we did as my points were unusable, ownership should be recognized on check in.

The stay was amazing and so much more than we expected. Nikki is so personable and full of information. Panorama was an absolute dream with all the latest technology immersed with beautiful views. The pool was great and spent half the day just relaxing. The rooms were all large, with plenty of closet space and so clean. We felt at home the entire time and can’t wait to return. As Nikki said this is your home away from home now.