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Reviews of Silver Beach Hotel

3.5 out of 5
Silver Beach Hotel
100 Main Street, Saint Joseph, MI

Reviews

6.8
Rating 10 - Excellent. 58 out of 243 reviews" "
Rating 8 - Good. 59 out of 243 reviews" "
Rating 6 - Okay. 61 out of 243 reviews" "
Rating 4 - Poor. 40 out of 243 reviews" "
Rating 2 - Terrible. 25 out of 243 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy check in. The key in lock worked perfectly very first time. Very clean lobby.
Stayed 1 night in May 2024

2/10 Terrible

Jessica

Disliked: Amenities, property conditions & facilities
So poorly outdated, had to be moved rooms three times and finally gave up because it got late and just dealt with it. None of the amenities are available
Stayed 1 night in May 2024

6/10 Okay

Emily

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Walkable area, staff was helpful. May have been renovations or reorganization while we were there. There was furniture and boxes piled up in the hallways near the main entrance. Room was clean though and smelled fresh. Balcony had cigarette butts and water stains but the room served its purpose. We slept well, it was affordable and we were able to bring our dog.
Stayed 1 night in May 2024
Response from sai on 12 May 2024
Thank you for sharing your experience with us. We're glad you found our location convenient and our staff helpful. We apologize for any inconvenience caused by renovations or reorganization during your stay. Your feedback about the condition of the balcony has been taken care of, and we'll strive to address it as soon as possible. We're pleased to know that despite these minor issues, you were able to rest well, and your furry friend was accommodated. We appreciate your patronage and hope to welcome you back soon for an even better experience. If there's anything else we can assist you with, please don't hesitate to let us know

6/10 Okay

Cheryl, Arvada

Travelled with partner
Liked: Cleanliness, staff & service
Noisy room next to the highway. Limited amenities. Clean room and comfy bed. Good for an economy stay.
Stayed 1 night in May 2024

4/10 Poor

Quentin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was under construction and did not give off comfortable or relaxing vibes the room we stayed in was not renovated the tv was very static and there were mattresses lined up in the lobby to name a few things the clerk was pretty nice though so that was a plus
Stayed 1 night in Apr 2024
Response from Silver Beach Hotel on 1 May 2024
Dear Quentin, Thank you for choosing Silver Beach Hotel St. Joseph and for taking the time to provide feedback about your experience. I want to start by apologizing for the inconvenience during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take guest ratings and feedback seriously, to make the necessary changes, and to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Thank you again for taking your valuable time to share your experience. Regards

6/10 Okay

Bonnie

Disliked: Staff & service, amenities, property conditions & facilities
I don't think this property should be able to advertise until they finish renovating. There were old mattresses stacked in the lobby, the hallway on our floor reeked of cigarette smoke and all the windows at the entrance were dirty. Conversely, the room and bathroom were very clean and thankfully you couldn't smell the smoke through our door. lWhen we checked in, the young man at the desk kept us waiting because he didn't know how to operate the computer. We had to wait until the manager ginished helping another customer.
Stayed 3 nights in Apr 2024
Response from Silver Beach Hotel on 29 Apr 2024
Dear Bonnie, Thank you for choosing Silver Beach Hotel St. Joseph and for taking the time to provide feedback about your experience. I would like to start by apologizing for your inconvenience during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take guest ratings and feedback seriously, to make the necessary changes, to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Thank you again for taking your valuable time to share your experience. Regards

8/10 Good

Jocelyn

Stayed 1 night in Apr 2024

6/10 Okay

Areej

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Expected minimal wear-and-tear but otherwise clean and suited for needs. Limited staff presence at front desk but helpful and friendly when available. Only complaint pertains to renovation construction that was very noisy during the day; I wish it was disclosed that this was the reason for the discounted room. However, there are many activities in the surrounding area for during the day and it provides free parking next to downtown.
Stayed 2 nights in Mar 2024
Response from Silver Beach Hotel on 3 Apr 2024
Dear Areej, Thank you for choosing Silver Beach Hotel St. Joseph and for taking the time to provide feedback about your experience. I would like to start by apologizing for your inconvenience during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take guest ratings and feedback seriously, to make the necessary changes, to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Thank you again for taking your valuable time to share your experience. Regards

4/10 Poor

Minh

Travelled with family, Travelled with pets
Disliked: Amenities, property conditions & facilities
The place was run with just a bare minimal efforts to be a Motel. Look like everything was bandaged just enough to function. The room I stayed in didnt even have hot water.
Stayed 2 nights in Mar 2024
Response from Silver Beach Hotel on 2 Apr 2024
Dear Minh, Thank you for choosing Silver Beach Hotel St. Joseph and for taking the time to provide feedback about your experience. I would like to start by apologizing for your inconvenience during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take guest ratings and feedback seriously, to make the necessary changes, so that we can provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Thank you again for taking your valuable time to share your experience. Regards

2/10 Terrible

Heather

Disliked: Amenities, property conditions & facilities
There was furniture stacked everywhere, the whole building smelled of cigarette smoke and weed. The room was a non smoking room that also smelled of weed. I stayed for an hour and then left.
Stayed 1 night in Mar 2024
Response from Silver Beach Hotel on 2 Apr 2024
Dear Heather, Thank you for choosing Silver Beach Hotel St. Joseph and for taking the time to provide feedback about your experience. I would like to start by apologizing for your inconvenience during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take guest ratings and feedback seriously, to make the necessary changes so that we can provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception and to provide a great experience for you & your family. Thank you again for taking your valuable time to share your experience. Regards

6/10 Okay

Doug

Travelled with partner, Travelled with group
Liked: Staff & service
Great price. Great location. Rooms are in the process of being renovated. They have a ways to go. Everyone there tried to make things pleasant.
Stayed 2 nights in Mar 2024
Response from Silver Beach Hotel on 2 Apr 2024
Dear Doug, Thank you for choosing Silver Beach Hotel St. Joseph as your home away from home and for taking the time to provide feedback about your experience. We are thrilled to know, you had a good time here with us. I would like to apologize for any inconvenience you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. It was a pleasure to have you and your family as our guests and we look forward to creating more memorable experiences with you. Again, thank you for sharing your valuable comments & ratings. Regards

6/10 Okay

Bobbie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Silver Beach Hotel on 2 Apr 2024
Dear Bobbie, Thank you for choosing Silver Beach Hotel St. Joseph for your stay and for taking the time to provide feedback about your experience. We would like to start by apologizing for your inconvenience during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. Your feedback provides us with an opportunity to improve our services. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your valuable rating. Regards,

10/10 Excellent

Amanda

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Silver Beach Hotel on 2 Apr 2024
Dear Amanda, Thank you for choosing Silver Beach Hotel St. Joseph as your home away from home and for taking the time to provide feedback about your experience. We are thrilled to know you had a great time here with us. It was a pleasure to have you & your family as our guests and we look forward to creating more memorable experiences with you. Again, thank you for sharing your valuable rating. Regards

8/10 Good

Emilia

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Silver Beach Hotel on 21 Mar 2024
Dear Emilia, Thank you for choosing Silver Beach Hotel St. Joseph as your home away from home and for taking the time to rate your experience. We are thrilled to know you had a great time here with us. It was a pleasure to have you & your family as our guests. Our guest ratings & feedback help us make the necessary changes to provide a perfect experience in the future. We look forward to creating more memorable experiences with you. Again, thank you for taking out your valuable time to rate us. Regards

10/10 Excellent

Vytautas

Stayed 1 night in Mar 2024
Response from Silver Beach Hotel on 2 Apr 2024
Dear Vytautas, Thank you for choosing Silver Beach Hotel St. Joseph as your home away from home and for taking the time to provide feedback about your experience. We are thrilled to know you had a great time here with us. It was a pleasure to have you and your family as our guests and we look forward to creating more memorable experiences with you. Again, thank you for sharing your valuable ratings. Regards

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
On a 2 day stay, no housekeeping was available, the toilet took 2 to 3 attempts to flush. The room had a strong bad odor, I did enjoy the shower though.
Stayed 2 nights in Mar 2024
Response from Silver Beach Hotel on 21 Mar 2024
Dear Michael, Thank you for choosing Silver Beach Hotel St. Joseph and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for the inconvinience you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take guest ratings and feedback seriously to make the necessary changes so that we can provide a better experience in the future. We hope you will give us a chance by staying with us again to provide a great experience for you & your family and to show you that your unsatisfactory stay was an exception. Thank you again for taking your valuable time to share your experience. Regards

6/10 Okay

Aidan

Stayed 1 night in Mar 2024
Response from Silver Beach Hotel on 2 Apr 2024
Dear Aidan, Thank you for choosing Silver Beach Hotel St. Joseph for your stay and for taking the time to provide feedback about your experience. We would like to start by apologizing for your inconvenience during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. Your feedback provides us with an opportunity to improve our services. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your valuable ratings. Regards,

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Silver Beach Hotel on 21 Mar 2024
Dear Pamela, Thank you for choosing Silver Beach Hotel St. Joseph as your home away from home and for taking the time to rate your experience. We are thrilled to know you had a great time here with us. It was a pleasure to have you & your family as our guests. Our guest ratings & feedback help us make the necessary changes to provide a perfect experience in the future. We look forward to creating more memorable experiences with you. Again, thank you for taking out your valuable time to rate us. Regards

4/10 Poor

Todd

Average
Cold cold water for morning shower
Stayed 1 night in Feb 2024
Response from Silver Beach Hotel on 21 Mar 2024
Dear Todd, Thank you for choosing Silver Beach Hotel St. Joseph as your home away from home and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for the inconvinience you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take guest ratings and feedback seriously to make the necessary changes so that we can provide a better experience in the future. We hope you will give us a chance by staying with us again to provide a great experience for you & your family and to show you that your unsatisfactory stay was an exception. Thank you again for taking your valuable time to share your experience. Regards

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities
The pool was drained and blocked by boxes of crap. The hotel had rolled up carpets, bags of concrete, and random matresses thrown into a room that was padlocked and was supposed to be the bar or restaurant. At check in we decided this was all a sham and left after canceling. If Expedia does not issue us a full refund we will contact the BBB.
Stayed 1 night in Feb 2024
Response from Silver Beach Hotel on 21 Mar 2024
Dear William, Thank you for choosing Silver Beach Hotel St. Joseph and we appreciate you for taking the time to provide your feedback. I would like to start by apologizing to you for the inconvinience you faced. We are working on the renovation plan for updating our pool that is the reason we have our pool closed for the time being and just to clarify under the new ownership we never had a bar. We strive to make each stay as pleasant and comfortable as possible for all the guests and even though you had a prepaid booking where the reservation policy states that a full or partial amount will be charged depending on the cancellation period, our staff helped you with a same day cancellation as well. Also just to give you a better idea of the location and our property we are located in downtown St. Joseph, where you will get the beach & an ample number of great bar options at walking distance, at the most pocket-friendly room rate with free breakfast and parking. We hope in the future you will allow us to provide a great experience for you & your family by staying with us. Thank you again for taking your valuable time to share your view. Regards

10/10 Excellent

sherry, Greenfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older but looked liked renovations were in the works. It was still clean and comfy. Great location and very affordable! Perfect for our needs
Stayed 1 night in Jan 2024
Response from Silver Beach Hotel on 24 Jan 2024
Dear Sherry,Thank you for choosing Silver Beach Hotel St. Joseph and for taking the time to provide feedback about your experience.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously so that we can make the necessary changes to provide a better experience in the future.We hope you will give us a chance by staying with us again.Again, thank you for sharing your valuable commentsRegards

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family
The employee at the front desk was so very nice and helpful made my stay so much better.
Stayed 2 nights in Jan 2024
Response from Silver Beach Hotel on 24 Jan 2024
Dear Cheryl, Thank you for choosing Silver Beach Hotel St. Joseph as your home away from home and for taking the time to provide feedback about your experience. We are thrilled to know you had a good time here with us. It was a pleasure to have you & your family as our guests and we look forward to creating more memorable experiences with you. Again, thank you for sharing your valuable comments Regards

6/10 Okay

Molly

Travelled with family, Travelled with family and small children
Liked: Staff & service
Unbeknownst to us, the hotel is under renovations, so the pool wasn’t useable. That was disappointing. But the staff was very nice.
Stayed 1 night in Dec 2023
Response from Silver Beach Hotel on 24 Jan 2024
Dear Molly, Thank you for choosing Silver Beach Hotel St. Joseph for your stay and for taking the time to provide feedback about your experience. We would like to start by apologizing to you for the inconvenience you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. Your feedback provides us with an opportunity to improve our services. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your valuable comments. Regards,

10/10 Excellent

Daniel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Dec 2023
Response from Silver Beach Hotel on 24 Jan 2024
Dear Daniel, Thank you for choosing Silver Beach Hotel St. Joseph for your stay and for taking the time to provide feedback about your experience. We are thrilled to know you had a great time here with us. It was a pleasure to have you & your family as our guests. We hope that this is just the first of many visits to our hotel and that you will feel at home with us. Again, thank you for sharing your valuable comments Regards

4/10 Poor

Dale

Disliked: Cleanliness, property conditions & facilities
Bring your own hangers as none were provided, along with something to hang them on. (No closet or rack in room) No iron or board to press cloths for the Christmas event. Dresser/desk were transplanted from a reconstruction. Woll not be returning to this facility.
Stayed 1 night in Dec 2023
Response from Front desk on 29 Dec 2023
First and foremost thank you for taking the time to share your feedback with us. "We would like to express our apologies that you had a negative experience in our hotel", our team is working on the case and we follow up accordingly. Your feedback provide us an opportunity to improve on services . We hope your next stay will be a pleasant stay and looking forward to welcoming you back again .Thank You!

6/10 Okay

Ken

Travelled with family
Liked: Staff & service
The room was clean but an update is needed
Stayed 1 night in Dec 2023
Response from Front desk on 29 Dec 2023
First and foremost thank you for taking the time to share your feedback with us. "We would like to express our apologies that you had a negative experience in our hotel", our team is working on the case and we follow up accordingly. Your feedback provide us an opportunity to improve on services . We hope your next stay will be a pleasant stay and looking forward to welcoming you back again .Thank You!

2/10 Terrible

Gina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service. Hotel had 1 staff running the entire place. Considering it was off-season, but still, did not feel safe. Warm water was shut off during our stay and when we complained, they said they would fix it. Next morning, still no hot water. They said breakfast was 6:30. But turns out 7:00 am. They should not be operating under the name “hotel”.
Stayed 4 nights in Dec 2023
Response from Front desk on 19 Dec 2023
First and foremost thank you for taking the time to share your feedback with us. "We would like to express our apologies that you had a negative experience in our hotel", our team is working on the case and we follow up accordingly. Your feedback provide us an opportunity to improve on services . We hope your next stay will be a pleasant stay and looking forward to welcoming you back again .Thank You!

10/10 Excellent

Garret

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Front desk on 2 Dec 2023
Hello Garret,Thank you for taking the time to give us valuable feedback. I hope you enjoyed your stay at our hotel. We do hope that you will stay with us in the future.

6/10 Okay

Kenneth

Heat in room did not work. No place to hang jackets or clothes.
Stayed 1 night in Nov 2023
Response from Front desk on 2 Dec 2023
First and foremost thank you for taking the time to share your feedback with us. "We would like to express our apologies that you had a negative experience in our hotel", our team is working on the case and we follow up accordingly. Your feedback provide us an opportunity to improve on services . We hope your next stay will be a pleasant stay and looking forward to welcoming you back again .Thank You!

6/10 Okay

Marina

Travelled with group
Liked: Cleanliness
The hotel was in a great location--very close to the quaint downtown and beach. The building was older: the lobby was updated and quite beautiful, but the room was sparse and not updated. The amenities were limited.
Stayed 1 night in Nov 2023
Response from Front desk on 26 Nov 2023
Hello Marina,Thank you for taking the time to give us valuable feedback. I hope you enjoyed your stay at our hotel. We do hope that you will stay with us in the future.

10/10 Excellent

Lynnette, Columbia City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front desk on 21 Nov 2023
Hello Lynnette,Thank you for taking the time to give us valuable feedback. I hope you enjoyed your stay at our hotel. We do hope that you will stay with us in the future.

4/10 Poor

Jill

Liked: Staff & service
Disliked: Property conditions & facilities
I read many of the reviews before booking and knew what I was getting into. I really appreciate that what looks like a local family is trying to renovate this property and bring it back to life....but they have missed the mark in many ways. Even the rooms that were renovated have chipped paint and scratched furniture, minimal furnishings and bedding. It felt very run-down and uncomfortable.
Stayed 1 night in Sep 2023
Response from Front desk on 11 Nov 2023
First and foremost thank you for taking the time to share your feedback with us. "We would like to express our apologies that you had a negative experience in our hotel", our team is working on the case and we follow up accordingly. Your feedback provide us an opportunity to improve on services . We hope your next stay will be a pleasant stay and looking forward to welcoming you back again .Thank You!

4/10 Poor

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front desk on 30 Oct 2023
First and foremost thank you for taking the time to share your feedback with us. "We would like to express our apologies that you had a negative experience in our hotel", our team is working on the case and we follow up accordingly. Your feedback provide us an opportunity to improve on services . We hope your next stay will be a pleasant stay and looking forward to welcoming you back again .Thank You!

6/10 Okay

Kevin

Travelled with partner
If you’re going to provide a morning breakfast, but not provide eggs and a meat option, at least make sure you provide better breads instead of plain bagels and white bread that has not stayed in the bread keeper overnight. The bread was dry and stale. The packaged muffins were old.
Stayed 2 nights in Oct 2023
Response from Front desk on 22 Oct 2023
First and foremost thank you for taking the time to share your feedback with us. "We would like to express our apologies that you had a negative experience in our hotel", our team is working on the case and we follow up accordingly. Your feedback provide us an opportunity to improve on services . We hope your next stay will be a pleasant stay and looking forward to welcoming you back again .Thank You!

8/10 Good

Tom

Travelled with partner
Disliked: Property conditions & facilities
Good location. Thin walls.
Stayed 1 night in Oct 2023
Response from Front desk on 22 Oct 2023
Hello Tom,Thank you for taking the time to give us valuable feedback. I hope you enjoyed your stay at our hotel. We do hope that you will stay with us in the future.

10/10 Excellent

Kristy

Stayed 1 night in Oct 2023
Response from Front desk on 19 Oct 2023
Hello Kristy,Thank you for taking the time to give us valuable feedback. I hope you enjoyed your stay at our hotel. We do hope that you will stay with us in the future.

2/10 Terrible

Rosanne

Travelled with family, Travelled with group
This hotel was under renovation and did not indicate it on their website. Room was disgusting!
Stayed 2 nights in Oct 2023
Response from Front desk on 16 Oct 2023
First and foremost thank you for taking the time to share your feedback with us. "We would like to express our apologies that you had a negative experience in our hotel", our team is working on the case and we follow up accordingly. Your feedback provide us an opportunity to improve on services . We hope your next stay will be a pleasant stay and looking forward to welcoming you back again .Thank You!

4/10 Poor

Michael

Travelled with family
Disliked: Property conditions & facilities
Older property. Didn't like adjoining room doors. Noisy!
Stayed 2 nights in Oct 2023
Response from Front desk on 16 Oct 2023
First and foremost thank you for taking the time to share your feedback with us. "We would like to express our apologies that you had a negative experience in our hotel", our team is working on the case and we follow up accordingly. Your feedback provide us an opportunity to improve on services . We hope your next stay will be a pleasant stay and looking forward to welcoming you back again .Thank You!

10/10 Excellent

KELLY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay, they were giving the place a face lift which shows they care about they stay.
Stayed 2 nights in Oct 2023
Response from Front desk on 14 Oct 2023
Hello Kelly,Thank you for taking the time to give us valuable feedback. I hope you enjoyed your stay at our hotel. We do hope that you will stay with us in the future.

10/10 Excellent

Jannifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay! Clean and simple rooms.
Stayed 1 night in Oct 2023
Response from Front desk on 14 Oct 2023
Hello Jannifer,Thank you for taking the time to give us valuable feedback. I hope you enjoyed your stay at our hotel. We do hope that you will stay with us in the future.

2/10 Terrible

Heather

Stayed 1 night in Oct 2023
Response from Front desk on 14 Oct 2023
First and foremost thank you for taking the time to share your feedback with us. "We would like to express our apologies that you had a negative experience in our hotel", our team is working on the case and we follow up accordingly. Your feedback provide us an opportunity to improve on services . We hope your next stay will be a pleasant stay and looking forward to welcoming you back again .Thank You!

6/10 Okay

Allean

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Stayed 3 nights in Oct 2023
Response from Front desk on 9 Oct 2023
Hello Allean,Thank you for taking the time to give us valuable feedback. I hope you enjoyed your stay at our hotel. We do hope that you will stay with us in the future.

10/10 Excellent

Edward

Stayed 2 nights in Aug 2023
Response from Front desk on 9 Oct 2023
Hello Edward,Thank you for taking the time to give us valuable feedback. I hope you enjoyed your stay at our hotel. We do hope that you will stay with us in the future.

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and in a great area. No closet in the room, and the shower space was tight, maybe due to being in a handicap accessible room (not requested). There was a wide gap underneath the main door, so I rolled up a blanket and put it there. Very friendly front desk staff. I would stay again.
Stayed 1 night in Oct 2023
Response from Front desk on 9 Oct 2023
Hello Cindy,Thank you for taking the time to give us valuable feedback. I hope you enjoyed your stay at our hotel. We do hope that you will stay with us in the future

6/10 Okay

Cherlyn

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There is a lot of updating that needs to be done. The pool is not open and for good reason. The pool area is being used for storage. The fitness center is so full of equipment that the machines that do work are running into each other. (Only some of them work.) There is no lock on the outer doors. Anyone could walk in unnoticed.
Stayed 1 night in Oct 2023
Response from Front desk on 8 Oct 2023
First and foremost thank you for taking the time to share your feedback with us. "We would like to express our apologies that you had a negative experience in our hotel", our team is working on the case and we follow up accordingly. Your feedback provide us an opportunity to improve on services . We hope your next stay will be a pleasant stay and looking forward to welcoming you back again .Thank You!

10/10 Excellent

Dave

Liked: Staff & service
Have stayed at motel many times in past. But with fire and change of owners has become a project. Working on restoring rooms and pool area
Stayed 1 night in Oct 2023
Response from Front desk on 8 Oct 2023
Hello Dave,Thank you for taking the time to give us valuable feedback. I hope you enjoyed your stay at our hotel. We do hope that you will stay with us in the future.

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Front desk on 20 Oct 2023
Hello Megan,Thank you for taking the time to give us valuable feedback. I hope you enjoyed your stay at our hotel. We do hope that you will stay with us in the future.

8/10 Good

Micah

Stayed 2 nights in Oct 2023
Response from Front desk on 8 Oct 2023
Hello Micah,Thank you for taking the time to give us valuable feedback. I hope you enjoyed your stay at our hotel. We do hope that you will stay with us in the future.

6/10 Okay

Judith, Indianapolis

Travelled with family
Liked: Cleanliness, staff & service
The pool is never open for over 2 years . Maybe take it off the site that there’s one
Stayed 1 night in Sep 2023
Response from Front desk on 8 Oct 2023
Hello Judith,Sorry for the inconvenience the pool will be open Sonly.

6/10 Okay

Samantha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Front desk on 3 Oct 2023
Hello Samantha,Thank you for taking the time to give us valuable feedback. I hope you enjoyed your stay at our hotel. We do hope that you will stay with us in the future.