Interior entrance

Reviews of Crowne Plaza Saddle Brook, an IHG Hotel

3.5 out of 5
Crowne Plaza Saddle Brook, an IHG Hotel
50 Kenny Pl, Saddle Brook, NJ

Reviews

7.8

Good

Rating 10 - Excellent. 453 out of 1002 reviews" "
Rating 8 - Good. 249 out of 1002 reviews" "
Rating 6 - Okay. 116 out of 1002 reviews" "
Rating 4 - Poor. 86 out of 1002 reviews" "
Rating 2 - Terrible. 98 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ellis

Liked: Staff & service
Convenient location. Friendly front desk staff. Only one elevator in service.
Stayed 4 nights in May 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 23 May 2024
Ellis, we are glad you stayed with us at the Crowne Plaza Saddle Brook. We work hard to ensure our guests have a comfortable and memorable stay with us, so we are pleased that your experience was a positive one and you found our location convenient. We look foward to your return in the future.

4/10 Poor

James

Travelled with family
Disliked: Property conditions & facilities
Broken elevator. Breakfast not serbed until 8 Noisey band playing of floor above me until 12.pm
Stayed 2 nights in May 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 19 May 2024
We apologize for your experience at the Crowne Plaza Saddle Brook and we hope to have another opportunity to leave you with a much better impression.

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from all the staff at the hotel. From when I arrived at the hotel and until I checked out 12 days later the service in this hotel was superb. Congratulations to Mohammed and his team for making me feel comfortable and welcome. I am due to visit New Jersey in a few months and will stay at the Crowne Plaza Saddle Brook.
Stayed 13 nights in May 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 17 May 2024
We appreciate you noticing our efforts to make your stay with us a pleasant experience. Thank you for your great review.

4/10 Poor

Anddy

They had a power outage didn’t seem to have a back up power generator while I was in shower
Stayed 1 night in Apr 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 15 May 2024
We truly apologize for your experience at the Crowne Plaza Saddle Brook and we are addressing the issue. It is our hope that you will consider giving us another chance to show you the hospitality you deserve and should expect from the brand.

4/10 Poor

MAN HYUB

During over 15years. I got to stay annualy 2times there. But I felt dark and a little dirty more before Covid19. No fix to Out of elevator for 3days ....
Stayed 3 nights in May 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 15 May 2024
We apologize for your inconvenience. We are working on the issue. And we hope to have another chance to welcome you back for a much better experience.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in May 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 12 May 2024
Thank you for taking a moment to share your experience at the Crowne Plaza Saddle Brook. Our team is so glad to hear that you enjoyed your stay with us. We look forward to seeing you again soon.

2/10 Terrible

Daniel

Stayed 2 nights in May 2024
Response from Crowne Plaza Saddle Brook on 13 May 2024
We apologize for your experience with us. If you have any additional feedback or questions, please don't hesitate to reach out to us at the Crowne Plaza Saddle Brook

8/10 Good

anne

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff are great. Several things need maintenance, including only one functioning front elevator, toilet that kept running intermittently, shade in the restaurant that would not go up to allow views out. Overall, not up to usual Crowne Plaza level. Also, room had no frig.
Stayed 1 night in May 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 6 May 2024
Thank you for sharing your experience with us. Your feedback has been shared with the leadership team. We hope to welcome you back again in the future.

4/10 Poor

Lisa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Scary miserable experiences. Couldn't leave the room for hours risking property security because room door refused to lock from the outside/common area access. Property mgr mov.ed reservation to Handicapped accommodations room with poor air unit and unfamiliar bathing apparatus. Bldg lost power before 8am as we prepared for comp breakfast... no elevator svc to/from 12th floor. Left asap.
Stayed 1 night in Apr 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 4 May 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Salimah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I enjoyed my stay, but I was disappointed in the Manager when I had an emergency. Not people friendly...
Stayed 1 night in Apr 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 1 May 2024
Your feedback is important to us and we have shared your review with the management team. If they find it necessary they will address your concerns.

8/10 Good

Yessenia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 30 Apr 2024
We're so glad you enjoyed your stay at the Crowne Plaza Saddle Brook, Yessenia and we look forward to your return to us!

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd stay here and honestly I’m never disappointed. Always clean and staff is always caring and very friendly. The TV in my room would turn on but didn’t notice until about 10 pm and staff came did a quick replacement to ensure we enjoyed our staff. Would recommend to anyone that’s visiting the area. Only downfall is that continental breakfast is not free but everything else is amazing.
Stayed 3 nights in Apr 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 30 Apr 2024
Thank you for providing feedback on your recent experience at the Crowne Plaza Saddle Brook. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

4/10 Poor

Michelle, Florence

Travelled with partner
Disliked: Cleanliness, amenities
Housekeeping did the bare minimum. I lifted up a paper and it was stuck to the desk. It was a sticky film underneath where housekeeping did not clean. Other areas showed neglect of where housekeeping got lazy.
Stayed 1 night in Apr 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 30 Apr 2024
We are committed to providing each and every customer with a positive experience. However, it does seem that we failed to meet your expectations. We apologize for your experience with us.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 29 Apr 2024
Thank you for a great review. You have definitely made my day. We will always go above and beyond to offer quality and comfort to our guests. We look forward to seeing you again at the Crowne Plaza Saddle Brook!

4/10 Poor

Helen

Stayed 2 nights in Apr 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 18 May 2024
We sincerely apologize for not meeting your expectations, Helen. Please let us know if there is something we can improve upon.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchos huecos en el parking
Stayed 1 night in Apr 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 22 Apr 2024
We are so happy that you had a great stay with us at the Crowne Plaza Saddle Brook! You are our guest and as such, are our first priority. Thank you for the great review and we look forward to seeing you again.

10/10 Excellent

Natalia

Stayed 4 nights in Apr 2024
Response from Crowne Plaza Saddle Brook on 10 May 2024
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

4/10 Poor

Nihad, Belle Chasse

Travelled with partner
Disliked: Amenities, property conditions & facilities
Never seen a rack over the single sink with a mirror 3 feet away and it’s about 12” wide and 4 foot long, shower sounds like had a motor and the bottom water divider didn’t work most of the water was coming out from the bottom instead of shower head, that is another bad experience with the hotel chain company
Stayed 2 nights in Apr 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 19 Apr 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.

4/10 Poor

Laurie

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Lots of activity going on in middle of night in parking lot did not feel safe at all
Stayed 2 nights in Apr 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 18 Apr 2024
We apologize for your experience with us. Please let us know if there is too much noise level during your stay and we will take care of the situation for you, Laurie. We hope to welcome you back in the future.

6/10 Okay

Chad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel staff was very nice and helpful, but there were several things that made the visit less than pleasant. The sofa bed mattress was stained and the extra blanket was dirty. The phone didn't work in our room and there were stains on the comforter. There was also tape and hair stuck to one of the paintings.
Stayed 2 nights in Apr 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 19 Apr 2024
Thank you for your review. We regret not meeting your expectations. We hope you will give us another chance to prove ourselves on a future visit.

10/10 Excellent

Esterbin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a Beautiful property
Stayed 1 night in Apr 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 15 Apr 2024
Thank you for choosing to stay at the Crowne Plaza Saddle Brook. We are glad overall you had a pleasant stay and that you found our facility beautiful. We value your feedback and hope to welcome you again so we can make your next visit excellent.

4/10 Poor

Nadun

Travelled with partner
Disliked: Cleanliness, staff & service
Horrible cleanliness and not at all responsive to cleaning requests. Our bedsheets weren’t cleaned from the previous guests visit and was badly stained. My security deposit wasn’t refunded either.
Stayed 1 night in Apr 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 13 Apr 2024
Your feedback is important to us and we have shared your concerns with the management team. We do hope to welcome you back in the future for a much better experience.

8/10 Good

Ratna

Stayed 2 nights in Apr 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 3 May 2024
We hugely appreciate your positive feedback in regard to your stay at the Crowne Plaza Saddle Brook. We have been working so hard to give our best. Thank you for noticing.

10/10 Excellent

eugene

Business traveller
Hotel was good and clean. Didn’t use any of the facilities
Stayed 1 night in Apr 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 8 Apr 2024
Thank you, Eugene! We valued your business and look forward to welcoming you back again to the Crowne Plaza Saddle Brook in the near future.

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it very much
Stayed 1 night in Mar 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 7 Apr 2024
We are delighted to hear that you value the efforts we have put toward creating an environment where everyone will enjoy their time spent with us. It was a pleasure having your company and we look forward to welcoming you back again soon!

2/10 Terrible

Dilara

Stayed 1 night in Apr 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 26 Apr 2024
Thank you for being our valued guest and for sharing your experience with us. We apologize your stay was less than perfect. We would be happy to have an opportunity to leave you with a more favorable impression and invite you back for the seamless experience you expect from the brand.

6/10 Okay

Rosalyn

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 7 Apr 2024
Thank you for staying with us recently. We appreciate your feedback.

10/10 Excellent

Alex

Stayed 1 night in Mar 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 6 Apr 2024
Thank you for a great review. You have definitely made our day. We will always go above and beyond to offer quality and comfort to our guests. We look forward to seeing you again.

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 3 Apr 2024
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 25 Mar 2024
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

10/10 Excellent

yulissa

Liked: Cleanliness, staff & service, property conditions & facilities
I love everything ❤
Stayed 2 nights in Mar 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 19 Mar 2024
Thank you for sharing a review of your recent experience. Our team here at the Crowne Plaza Saddle Brook is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the proximity to the American Dream mall. The staff were very polite and friendly and the rooms were clean. The waterfall shower head was also a plus.
Stayed 2 nights in Mar 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 16 Mar 2024
Thank you for your warm and generous review! It was our pleasure to have you as our guest and it is guests like you who make our job enjoyable. Safe travels and hurry back!

10/10 Excellent

Salah

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff during breakfast hours and service hours!
Stayed 1 night in Mar 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 16 Mar 2024
Thank you very much, Salah, for noticing our efforts to make your stay with us at the Crowne Plaza Saddle Brook a pleasant experience!

2/10 Terrible

Sylvia

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 13 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. At the Crowne Plaza Saddle Brook, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 Good

Amalio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 12 Mar 2024
We are delighted that you chose to stay with us at the Crowne Plaza Saddle Brook. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

4/10 Poor

Teyanna

Disliked: Property conditions & facilities
I found toenail in my bed and dead foot skin
Stayed 1 night in Mar 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 9 Mar 2024
We apologize for your horrible experience and we have shared your concerns with the housekeeping leadership team. They will address your feedback immediately. Again, we are very sorry and hope to welcome you back for a much better stay with us at the Crowne Plaza Saddle Brook.

2/10 Terrible

Sukhwinder

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 8 Mar 2024
Thank you for staying with us recently. Please accept our apologies for not providing you with the perfect stay you deserve. Feedback such as yours is very valuable as it helps us to improve our services and facilities, so that we can provide the best experience to all our guests. We hope to have another chance to serve you again for a much better experience.

6/10 Okay

Elba

Liked: Staff & service
Disliked: Amenities
The staff is friendly but there is were some maintenance problems I had to addressed when I stayed the last two times.
Stayed 3 nights in Mar 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 7 Mar 2024
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.  We are committed to providing great customer service and we hope to have an opportunity to leave you with a better impression.

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff and clean facilities
Stayed 1 night in Mar 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 6 Mar 2024
Thank you so much for the review!  I’m glad to hear that you’re enjoying your experience with us at the Crowne Plaza Saddle Brook, NJ. We are committed to providing a pleasant experience for each of our guests and it's great to know that we’re meeting this goal.

10/10 Excellent

Samuel

Stayed 1 night in Feb 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 29 Feb 2024
On behalf of our entire staff, we thank you for your business and for your rating regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Clean with great amenities
Stayed 1 night in Feb 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 26 Feb 2024
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing.

6/10 Okay

Cheryl

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The room was generally clean and the bed was comfortable. We. went for breakfast in the restaurant and at first there appeared to be nobody there and we had to wait to be seated. Food options were limited and I ended up with a couple of fried eggs and a dried out piece of Ham. To say the least, we never went back. The lobby had no free coffee, and offered some fruit for $3. It was disappointing stay and we won't stay there again.
Stayed 3 nights in Feb 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 25 Feb 2024
We apologize for your disappointment. Thank you for choosing the Crowne Plaza Saddle Brook for your travel needs.

8/10 Good

Diana

Stayed 1 night in Feb 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 21 Mar 2024
Thank you so much for sharing your review with us and the travel community. We appreciate you and look forward to seeing you again soon.

8/10 Good

Elba

Liked: Cleanliness, staff & service, property conditions & facilities
It is reasonably priced and convenient for travel.
Stayed 3 nights in Feb 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 22 Feb 2024
I am particularly pleased that you found us reasonably priced and our location convenient for your needs. All of us look forward to welcoming you back again soon!

10/10 Excellent

Keeling

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 16 Feb 2024
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to another great stay at the Crowne Plaza Saddle Brook.

2/10 Terrible

Lance

Stayed 1 night in Feb 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 21 Mar 2024
Thank you for your feedback and for choosing to stay at the Crowne Plaza Saddle Brook. We apologize your stay was less than perfect. Your experience is not representative of our usual performance We would like to regain your trust and hope to serve you again in the future.

10/10 Excellent

Slawomir

Stayed 1 night in Feb 2024
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 21 Mar 2024
Thank you very much for your five star review. We look forward to another opportunity to serve you in the future.

8/10 Good

GLADYS

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 5 Feb 2024
Thank you kindly for your review. Much appreciated!

10/10 Excellent

Errol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set up
Stayed 1 night in Dec 2023
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 29 Jan 2024
Thank you for your valuable business and feedback! We hope to see you return again the next time you visit the area.

10/10 Excellent

keeping up with

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Crowne Plaza Saddle Brook, an IHG Hotel on 30 Jan 2024
It is a pleasure to read your rating of the Crowne Plaza Saddle Brook. We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.