S Horta Trip

Really nice room + amazing breakfast. Perfect location (number 4 bus just outside hotel) + 12-15 euro taxi to most of the popular bits of Palma (ie harbor/cathedrals/old town) Brilliant facilities too (tennis courts, mini golf , pool table and swimming pool).

A lovely hotel - good to look at inside and out. Well laid out - there were a few steps, though not may, but always a ramp as an alternative. Breakfast was excellent and the one night we ate in the hotel that was excellent too. All staff were lovely - very professional, so friendly and very helpful. The one not so good aspect was that all loungers around the pool were 'reserved with towels' from early morning, with most people not appearing until late morning or in some cases up to 1.00 pm. There was a sign saying any loungers not used for more than 2 hours, would have towels removed. That didn't happen. I appreciate this is a difficult thing to monitor but it is very annoying for those of us who don't practice that type of thing. There were actually a lot of loungers, though many of them were under the trees.

Can't fault the hotel at all. Modern rooms. Extremely clean. Spacious. It is not a "party" hotel, so if that's what you're after this is probably not the hotel for you.

Terrible experience with the Staff, my sister in law with my niece was sitting in the lobby a whole day to be checked in, totally unprofessional and unacceptable. Hyatt hires untrained and rude staff with ZERO desire to help and resolve a simple situation.

Loved everything about it so modern, up to date, clean and elegant. Only suggestion would be the have some nightly entertainment of some kind. No live music or even outside area in back to sit by water to have and listen to some soft music.