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Reviews of Super 8 by Wyndham Russellville

2 out of 5
Super 8 by Wyndham Russellville
2404 N Arkansas Ave, I-40 Exit 81 turn East, Russellville, AR

Reviews

7.6

Good

Rating 10 - Excellent. 120 out of 341 reviews" "
Rating 8 - Good. 101 out of 341 reviews" "
Rating 6 - Okay. 57 out of 341 reviews" "
Rating 4 - Poor. 35 out of 341 reviews" "
Rating 2 - Terrible. 28 out of 341 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from GM on 26 May 2024
Thank you for selecting us and for revealing your positive view of our business with others. We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured customers and clientele

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family and I had an excellent stay. No issues whatsoever, the staff was friendly, knowledgeable, and quick. I would definitely recommend staying here.
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Thank you for selecting us and for revealing your positive view of our business with others. We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured customers and clientele

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well managed
Stayed 1 night in May 2024
Response from GM on 3 May 2024
Thank you for selecting us and for revealing your positive view of our business with others. We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured customers and clientele

10/10 Excellent

Sankhadip

Stayed 2 nights in Mar 2024
Response from GM on 3 May 2024
Thank you for selecting us and for revealing your positive view of our business with others. We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured customers and clientele

6/10 Okay

Todd

Liked: Cleanliness, property conditions & facilities, room comfort
Very clean and nice. I did take off some stars. They didn’t want me to plug my ev more then once. The EV plug was the whole reason I chose this motel. They seem to think they draw a lot of electricity. Don’t have ev plugs useless you let guests use them unlimited.
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
We consider reviews by actual customers to be an important part of our business because it reflects upon how well we serve our customers. We will continue to work extremely hard to please everyone who comes through our doors.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so clean! Is smelt good when you walked in, (not like Overland Park KS.) the rooms were clean, linen and towels smelled looked and smelled good. The room was quiet even for being on the highway side. The gentleman at the front desk was very nice. We definitely would stay here again if in the area.
Stayed 1 night in Jan 2024
Response from GM on 20 Jan 2024
Thank you for your patronage! We are pleased to be of service to you, and we thank you for complimenting that service with an exceptional rating.

2/10 Terrible

Laurie

They ask you what your service dog is for and then find a reason to charge you for your service dog.
Stayed 1 night in Dec 2023
Response from GM on 20 Jan 2024
We consider reviews by actual customers to be an important part of our business because it reflects upon how well we serve our customers. We will continue to work extremely hard to please everyone who comes through our doors.

6/10 Okay

Kendall

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from GM on 20 Jan 2024
We consider reviews by actual customers to be an important part of our business because it reflects upon how well we serve our customers. We will continue to work extremely hard to please everyone who comes through our doors.

8/10 Good

nick

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from GM on 20 Jan 2024
Thank you for your patronage! We are pleased to be of service to you, and we thank you for complimenting that service with an exceptional rating.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 2 Dec 2023
We are honored by the review you posted about your experience with us. While we are constantly told face to face how much customers enjoy our service, it takes a very special person to proclaim to the online world that they should check us out. You are one of those individuals and we are proud that you do business with us.

4/10 Poor

Tanicia

Travelled with family
Disliked: Cleanliness, staff & service
I had to pay an additional $50 after i already paid for the room online. The sheet on the bed had stains on it. The receptionist was nice and he changed the linen on the bed
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Thank you for the feedback. Your remarks are quite concerning to me. I will share these issues with our staff and continue to insist that any lapse in our consumer covenant is completely unacceptable. Thank you for taking your valuable time to provide us with the details. We hope that you will give us the opportunity to demonstrate our positive and eliminate the negatives you describe.

4/10 Poor

Carl, Birmingham

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Thank you for the feedback. Your remarks are quite concerning to me. I will share these issues with our staff and continue to insist that any lapse in our consumer covenant is completely unacceptable. Thank you for taking your valuable time to provide us with the details. We hope that you will give us the opportunity to demonstrate our positive and eliminate the negatives you describe.

10/10 Excellent

LOUIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 23 Nov 2023
What a terrific review. You covered virtually every aspect of what we think a customer should be evaluating when choosing a business such as ours. We appreciate your feedback and look forward to seeing you again soon. Thanks again

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from GM on 21 Nov 2023
Thank you for your patronage! We are pleased to be of service to you, and we thank you for complimenting that service with an exceptional rating.

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2023
Response from GM on 20 Jan 2024
Thank you for your patronage! We are pleased to be of service to you, and we thank you for complimenting that service with an exceptional rating.

2/10 Terrible

Susanne

Travelled with family
Disliked: Property conditions & facilities, room comfort
Loud and ugly
Stayed 2 nights in Nov 2023
Response from GM on 17 Nov 2023
Thank you for the feedback. Your remarks are quite concerning to me. I will share these issues with our staff and continue to insist that any lapse in our consumer covenant is completely unacceptable. Thank you for taking your valuable time to provide us with the details. We hope that you will give us the opportunity to demonstrate our positive and eliminate the negatives you describe.

10/10 Excellent

David, BENTONVILLE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older facility, but well kept. Attentive staff, good value. I especially appreciated the EV charging - well managed and very convenient.
Stayed 1 night in Nov 2023
Response from GM on 15 Nov 2023
Thank you for visiting us. It's always nice to learn that we have exceeded expectations and especially on such an important occasion as your event. We never lose sight that you, as all of our guests, especially now due to the wonders of the web, have a range of options available to you when seeking out a business to meet your needs. Therefore, your praise today means more than ever.

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Oct 2023
Response from GM on 31 Oct 2023
Thank you for your rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your rating validates our mission, and we look forward to serving you again soon.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect better than budget motel
For a budget motel, this was first rate! Clean, quiet, pet friendly. Nice refrigerator/freezer, room for everything I had. Restaurants very close. Perfect!
Stayed 1 night in Oct 2023
Response from GM on 25 Oct 2023
Thank you for your rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your rating validates our mission, and we look forward to serving you again soon.

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 20 Oct 2023
We are honored by the review you posted about your experience with us. While we are constantly told face to face how much customers enjoy our service, it takes a very special person to proclaim to the online world that they should check us out. You are one of those individuals and we are proud that you do business with us.

6/10 Okay

Cheri

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 17 Oct 2023
We consider reviews by actual customers to be an important part of our business because it reflects upon how well we serve our customers. We will continue to work extremely hard to please everyone who comes through our doors.

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean, close to food and gas.
Stayed 1 night in Oct 2023
Response from GM on 17 Oct 2023
We are honored by the review you posted about your experience with us. While we are constantly told face to face how much customers enjoy our service, it takes a very special person to proclaim to the online world that they should check us out. You are one of those individuals and we are proud that you do business with us.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Woodstock Reunion
When we arrived for check-in to our smoke-free room, we were pleased to see everything looked nice and pretty clean. After dropping our bags off in our room, we left for the evening. When we returned, the lobby and the hallway our room was on smelt like weed- HORRIBLY!!! I was very grateful the smell had not traveled into our room.
Stayed 2 nights in Oct 2023
Response from GM on 10 Oct 2023
We consider reviews by actual customers to be an important part of our business because it reflects upon how well we serve our customers. We will continue to work extremely hard to please everyone who comes through our doors.

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This small and unique super 8 has everything a traveler needs. Surrounded by restaurants easy access off Interstate, great staff, nice continental breakfast and cleanness. Plus a great price for the value. This is the place my wife and stay when visiting family!
Stayed 1 night in Oct 2023
Response from GM on 9 Oct 2023
Thank you for your patronage! We are pleased to be of service to you, and we thank you for complimenting that service with an exceptional rating.

8/10 Good

Dennis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 9 Oct 2023
We consider reviews by actual customers to be an important part of our business because it reflects upon how well we serve our customers. We will continue to work extremely hard to please everyone who comes through our doors.

6/10 Okay

BOBBY

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from GM on 26 Sept 2023
We consider reviews by actual customers to be an important part of our business because it reflects upon how well we serve our customers. We will continue to work extremely hard to please everyone who comes through our doors.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation in Arkansas
on vacation, I stayed at Super 8 for 7 nights. very clean, quiet, and close to many great restaurants. Management and workers were very friendly. I will stay there again.
Stayed 7 nights in Sep 2023
Response from GM on 23 Sept 2023
Thank you for your patronage! We are pleased to be of service to you, and we thank you for complimenting that service with an exceptional rating.

8/10 Good

Beverly

Liked: Property conditions & facilities
Nice
Stayed 1 night in Sep 2023
Response from GM on 12 Sept 2023
Every day we count our blessings that our business attracts such nice and kind hearted patrons like you. That you would take your time to so generously honor our staff is totally appreciated. We are believers that within each review one gets a glimpse of the character and quality of the reviewer as well as that which they review. That being the case....we can only hope that our business is near the quality that you represent.

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Love the stay here. I don’t ever stay at Super 8s but I will come back to this one for sure. A barging for what you get.
Stayed 1 night in Sep 2023
Response from GM on 5 Sept 2023
Thank you for your patronage! We are pleased to be of service to you, and we thank you for complimenting that service with an exceptional rating.

6/10 Okay

Joseph

Liked: Staff & service, property conditions & facilities
Very nice entry.
Stayed 1 night in Aug 2023
Response from GM on 30 Aug 2023
We never lose sight of the fact that you, like all consumers, have many choices so we thank you for taking the time to inform us of how we did. We hope to see you again soon.

10/10 Excellent

Juanice

Travelled with family
Liked: Cleanliness, staff & service
The property was obviously older, but had been cleaned and some renovations done. It was very convenient, well staffed and kept, a good value for the lower prices.
Stayed 2 nights in Aug 2023
Response from GM on 29 Aug 2023
Thank you for both your patronage and for posting such generous comments regarding our business. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal.

8/10 Good

Madeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that a washer & dryer were available to use. Friendly staff. Decent breakfast choices. Comfortable dbl. room on first floor.
Stayed 1 night in Jul 2023
Response from GM on 29 Aug 2023
Every day we count our blessings that our business attracts such nice and kind hearted patrons like you. That you would take your time to so generously honor our staff is totally appreciated. We are believers that within each review one gets a glimpse of the character and quality of the reviewer as well as that which they review. That being the case....we can only hope that our business is near the quality that you represent.

10/10 Excellent

Carl, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on 10 Aug 2023
Thank you for your patronage! We are pleased to be of service to you, and we thank you for complimenting that service with an exceptional rating.

8/10 Good

Randall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on 3 Jul 2023
We consider reviews by actual customers to be an important part of our business because it reflects upon how well we serve our customers. We will continue to work extremely hard to please everyone who comes through our doors.

10/10 Excellent

Alanah

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved how convenient this was on such short notice!
Stayed 1 night in Jun 2023
Response from GM on 22 Jun 2023
Thank you so much for your recent visit and subsequent wonderful praise. Feedback, especially from such well-spoken customers like you, is not only invaluable to those researching businesses like ours, but is also important to us. We greatly appreciate you taking the time to share your comments and feedback with us. Thanks again.

10/10 Excellent

Michelle

Stayed 1 night in Jun 2023
Response from GM on 22 Jun 2023
Thank you so much for your recent visit and subsequent wonderful praise. Feedback, especially from such well-spoken customers like you, is not only invaluable to those researching businesses like ours, but is also important to us. We greatly appreciate you taking the time to share your comments and feedback with us. Thanks again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from GM on 15 May 2023
We are honored by the review you posted about your experience with us. While we are constantly told face to face how much customers enjoy our service, it takes a very special person to proclaim to the online world that they should check us out. You are one of those individuals and we are proud that you do business with us.

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from GM on 11 May 2023
We are honored by the review you posted about your experience with us. While we are constantly told face to face how much customers enjoy our service, it takes a very special person to proclaim to the online world that they should check us out. You are one of those individuals and we are proud that you do business with us.

10/10 Excellent

Adam

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from GM on 7 May 2023
Thank you for your rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your rating validates our mission, and we look forward to serving you again soon.

10/10 Excellent

Vicky

Stayed 1 night in May 2023
Response from GM on 25 May 2023
Thank you for both your patronage and for posting such generous comments regarding our business. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal.

6/10 Okay

Michael

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ewwwwe
Dirty room cigarette burns on bedspread. Giant diver in mattress. Bathroom straight nasty
Stayed 1 night in Apr 2023
Response from GM on 1 May 2023
Thank you for choosing us. We appreciate that there are many competitive businesses to ours and therefore we are delighted that you visited us. This is all the more reason why we are very saddened that you did not have the positive experience that you and all of our clientele deserve. Rest assured that we will continue to strive to see that others do not have your regrets. Regarding your situation, I humbly ask that you provide us with another opportunity to validate that our reputation for a world class experience is deserved.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
From beginning to end the stay was terrible. The general manager, Kevin was unfriendly, rude and abrasive. We booked a non smoking room, king bed. They first put us in a smoking room. When we went back to the desk, he argued, stating 'his app' showed differently, even after we showed him the booking confirmation. When we continued to request a non smoking room, he then demanded a $100 CASH deposit. Seriously, who carries $100 cash on them these days?!? When we stated we didn't have that kind of cash on us, he directed us to the gas station ATM. And then he lowered it to $50, "to help us out". The new room didn't signify it was Non Smoking, but the room and the linens smelled like smoke. We went to the desk for a 3rd time to ask about the room being non smoking and, he said to 'trust him' it is non smoking. Said it would have a faint smell due to being near smoking rooms, and had no non smoking symbol because "the company didn't send enough with it." There is no way it would smell that bad just being near a smoking room. We then realized the room with an adjoining door was a smoking room. I only got one picture that I have attached, and that was of the gross lamp shade. The floor was DISGUSTING. It smelled like urine and smoke. I was there for a half marathon and when I tried to do some stretches on the floor, I couldn't take the smell. We couldn't handle being barefoot and had to keep socks or shoes on. The smell was so strong it effected my husband's allergies terribly.
Stayed 1 night in Apr 2023
Response from GM on 23 Apr 2023
Thank you for writing your review of our business. We are very concerned with the experience you describe. Rest assured that all reviews, especially critical ones, are treated as top priority by me and our staff. We owe our very existence to how our clientele regard us and we will continue to do everything in that relentless pursuit.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from GM on 3 Apr 2023
I would like to extend on behalf of our entire organization our gratitude for your continued patronage. Your comments regarding our business is most appreciated. We are thrilled that you feel led to share your comments with fellow consumers. Thank you.

8/10 Good

Stacie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing I wasn’t impressed with was the slow/bad internet speed/connection
Stayed 1 night in Mar 2023
Response from GM on 26 Mar 2023
We consider reviews by actual customers to be an important part of our business because it reflects upon how well we serve our customers. We will continue to work extremely hard to please everyone who comes through our doors.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from GM on 21 Mar 2023
Thank you for your favorable rating. We look forward to serving you again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
You get what you pay for I guess
The guy who checked us in couldn't have hated his job more or acted like we were more of a inconvenience. Then when we had breakfast i poured the milk into my cereal and it was warm and had went bad. Check in was easy and the rest of the stay was fine.
Stayed 1 night in Mar 2023
Response from GM on 20 Mar 2023
Thank you for bringing this issue to my attention. I will look into it to see if this is an ongoing issue or a unique unfortunate incident you experienced. Please accept my apology. If you decide to try us again, please ask for me so I may thank you for your feedback and ensure we do our best to serve you. Sincerely, Super 8 Russellville

6/10 Okay

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They could use some protein apart of their breakfast. It’s all carbs. Waffles, cereal, bread, no eggs, or meats.
Stayed 2 nights in Mar 2023
Response from GM on 20 Mar 2023
Constructive criticism can be difficult to accept but your review honestly points out areas we are aware needs work. We appreciate you taking the time to share your thoughts and please know we are making an effort toward addressing these issues

10/10 Excellent

JASON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from GM on 16 Mar 2023
There is no higher accolade than praise from a customer. Thank you for your rating. We will work to continue living up to that praise.

8/10 Good

Faith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from gm on 5 Jan 2023
We consider reviews by actual customers to be an important part of our business because it reflects upon how well we serve our customers. We will continue to work extremely hard to please everyone who comes through our doors.

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good. Not for you if you can't stand smoke
The service was great. The people working the desk were very professional. My only complaint really is that, while I had a non-smoking room, the fact that there are smoking rooms makes the entire building smell faintly of smoke.
Stayed 3 nights in Dec 2022
Response from gm on 24 Dec 2022
We consider reviews by actual customers to be an important part of our business because it reflects upon how well we serve our customers. We will continue to work extremely hard to please everyone who comes through our doors.