4/10 Poor
Renee
Travelled with family
4 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean view and laid back atmosphere are unmatched to several more expensive properties in the same area. However, it was not a great. 1st, the good - bar staff, entertainment crew, and lifeguards were all awesome. If it wasn’t for them, my rating would be terrible. The rest was simply not good. I paid for an upgraded bungalow type room where I didn’t sleep well because I was up killing ants that were all up on my pillows. While it was annoying that the ants were also in the shower and sink, being on the bed was not cool. I let the front desk know and rather than an apology, I was scolded for not telling them sooner. As a Jamaican, I was excited about the food. Sadly, this was the worst of it. There was simply no pride in the food appearance and the staff was disinterested in making the patrons feel comfortable. One evening, an older couple was on line in front of me waiting to be allowed into the main dining area for dinner. Dinner started at 6:30. At 6:32, the older gentleman asked the host if he could be let in to just sit down. He said no, it’s 6:30 Jamaica time and we waited another 10 mins. This was not amusing & awful to let an older couple stay on their feet bc they were incapable of opening up the restaurant on time so we may be allowed to indulge in mediocre food. Typical breakfast included meat from previous nights soaked in various sauces & fried combinations of rice from previous nights. The white hair nets on the wait staff was also super ghetto. Do better.
Renee
Stayed 4 nights in May 2024