Ruhner Berge Trip

We checked into our room at 3am after a delayed flight. We got to our room after paying at the check in for an upgrade and arrived to a dirty room with some sort of food smeared on the kitchenette drawers, no soap or towels in the 2nd bathroom and the main bathroom was disgusting. We called and they offered to send housekeeping in but it was late and we were tired so we got up the next morning and moved to a much cleaner room. The staff was helpful and accommodating once you get past the annoyingly ineffective AI agent they’re using on their phone system. For the price and location it’s still a good value, just disappointed about that initial room.

Elevator not working properly, kept going past the 15 floor. Had to go to bottom floor and a guest had to assist us to get to 5 floor