Search Hotels Near Royall House, Boston

"Amazing customer service "

"Very yummy breakfast bar. The only concern was the HVAC system. It’s was hard to regulate the temperature in the rooms. "

"Breakfast "

"Front desk female upon arrival was not too friendly. Pillows were very old. Parking was terrible. Ticket didn't work and we needed to call the parking attendant to let us out. Super inconvenient We were also given a room on the third floor which didn't feel good since it was near the conf rooms"

"The breakfast buffet was AMAZING, best I’ve had. "

"Room was very very small"

"Breakfast was great but a $14 charge. "

"The room was very warm, though opening the window helped some."

"I made a reservation through hotels.com for 4 people to stay at this hotel for 2 nights. The room I booked was listed as a studio suite on hotels.com and clearly had two queen beds and a sofa bed in the picture on the booking website. When I arrived, I was placed in a room with one queen bed and one sofa bed. This size room does not accommodate our family. When I went back to the desk to request the room size we originally booked and paid for, the staff member insisted I would have to pay an additional $40 a night ($80 total). I contacted hotels.com 3 times trying to get support with this issue and received no help. I also spoke with 3 different staff members at the hotel and emailed the manager trying to get this unfair charge reversed, and no one was willing to do so. The customer service at this hotel was terrible, and given the negative experience with the staff I would absolutely not recommend staying here. "