Search Business Hotels in Romantic Road

"Outstanding Staff. Interacted with 3 different Front Desk staff. All went out of their way to make our stay successful and comfortable. Beautiful old hotel, clean, good AC, amazing breakfast. Highly recommend a stay here. "

"We enjoyed our stay. Lovely hotel."

"Perfect location inside the old city walls, next to the famous picture you see everywhere online. Staff were friendly, rooms were nice. Within walking distance of everything. They offered parking, but we'd already parked in a public lot, but it seemed convenient. Breakfast was good. Our shower wasn't the best. Had to hold the shower head, as there wasn't anywhere to hang it high enough to use it hands free. But it got the job done. Wish we'd stayed another night it was so pleasant."

"Terrific property — great, friendly staff. Wonderful breakfast."

"Close to everything like shopping and restaurants. We really appreciated the air conditioning unit over the front door but it was not on when we checked in and it was 85F that day so room was hot and stuffy. Also, we had a corner bigger room so the one air conditioning unit was not enough to cool the whole room down so only the entrance area stayed cool but not where the beds were. Everything else was good though so would still come back and stay again!"

"Great breakfast "

"There are many reasons why this hotel was excellent for our family. The hotel is clean, overall the breakfast is great and the staff is friendly and helpful. I had a situation with my reservation that required some care and Lisa from the front desk went above and beyond to help me and my family. I cannot say enough good things about her and her kindness towards my family. It is employees like here that make all the difference in the world for a guest. She was compassionate and went above and beyond the call of duty to help me out. If there is anything you can do to recognize her excellent costumer service skills. Had it not been for her we would have likely not made it to Rothenburg and added extra days to our stay. The hotel staff was also very helpful when I requested an earlier check-in for my additional 2 days at the hotel. I told them that my husband had mobility issues and was feeling ill and that it would be very helpful if he could have access our new room earlier than normal. The young lady at the front desk called the maids and asked them if they could clean the room for us and it was done within an hour. That's what I call, excellent customer service. As it turns out, my husband wound up needing to go back to the hotel room to get the rest he needed. It made all the difference in the world for us for he was in a lot of pain that day. Breakfast was excellent but eggs were ok and wish restaurant food was at a lower price point."

"The location of the hotel is the best in Augsburg."

"The room was very spacious. Very nice to have kitchenette and table. Excellent breakfast selections. Helpful staff. Quiet. "