Search Family-Friendly Hotels in Rogersville

"I arrived and it took me saying excuse me a few times before I received anyone’s attention. Upon checking into my room, the walls and door had scratch marks all over them. The mattress was covered in stains and the floors didn’t look like they were clean. There was a spot behind the bed where something had been spilled. In the bathroom there was a he in the ceiling. I changed for the event I was staying in Kingsport for that evening and went to the front desk to tell them the room was unsatisfactory and that I wouldn’t be staying. I said the room was not clean and the receptionist took the card and said sorry. There were no efforts to change rooms or see how they could make the situation correct. For over $250 for a room, I expected much more and expected to be compensated for not staying. "

"Yes yes"

"Newly remodeled room but the room stunk horrible. Bad enough I had to buy an air freshener to put in there to manage to even stay in it. "

"It was clean but everything is broken. The pool and hot tub wasn't usable. The elevator button didn't light up to let you know that you had pushed it. The ice machine was broken. Another person said it had been broken for months. The blow dryer in the room was broken and the staff didn't know where a spare was kept. The coffee machine outside the breakfast area was also broken. We checked out after one night knowing that we forfeited the money paid for a second night because it was nonrefundable. "

"The hotel and staff were wonderful! "

"Clean room"

"Comfortable room with a balcony. Very nice condition. Surrounding lawns made it very pet friendly. Good breakfast with lots of choices."

"The rooms weren't cleaned "

"Clean room, staff was very helpful, staff was friendly, gym well equipped and the laundry service was excellent. Breakfast and the hostess were amazing. "