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"Outstanding customer service, especially with the evening staff. "

"The room was very dated and in serious need of updating. Unfortunately, the towels had an unpleasant smell, as though they had been left sitting in the wash too long. The pull-out sofa slanted downward toward the head, making it uncomfortable, and the TV service was intermittent, frequently going to static or lagging, which made it frustrating to watch. I travel to Banff for work several times a year and have stayed in many accommodations there; this was by far the most disappointing experience I’ve had"

"Nice to have a soak in the hot tub after a hike at Johnston Canyon. Includes a breakfast, nice selection, the waffles could of be cooked more, we put them in the toaster to brown up. "

"The rooms were clean and the staff was very friendly The view outside the rooms was beautiful "

"We had a wonderful time staying in fairmont chateau. Though the restaurants are expensive but you will get a 5 star service. Surely we will come back"

"Absolutely clean, well laid out and nothing lacking"

"Love the location and the whole hotel has kind of a hip vibe. Great value."

"It's a cool experience kind of creepy but a great time. "

"Great experience "