2/10 Terrible
Sandra, Camden
20 Jun 2024
Disliked: Cleanliness, staff & service, amenities
I have stayed in this area many times and was pleased with other properties and optomistic about this one. Because I understand the complexities of the hospitality business, I try not to complain, but this experience was so bad that I felt compelled to warn other travelers.
When I arrived I found the room tidy but not very clean, especially the carpet and bathroom. The bed was very soft and the shower is the smallest I have ever seen. I am a petite woman and I could not fully extend my arms even with elbows bent.
The room had a Keurig coffee machine but only 2 k-cups of decaf coffee and one packet of sweetener were provided. My biggest complaints were the lack of housekeeping and the unavailability of management. I stayed Sat-Thurs and housekeeping only tended my room once! And did not restock the coffee supplies. I tried to complain to management but they do not provide a phone number except on their website. No one answered the phone and no one ever responded to the voicemail I left. I will definitely never stay there again.
Sandra
Stayed 5 nights in Jun 2024