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"The room was clean. I had a king suite that was handicapped accessible. It was very large and the shower was great. The lighting was not good in the bathroom though. The bed and pillows were comfortable. Housekeeping could’ve been better. They did not empty both trash cans or remove dirty glasses. They didn’t replenish the coffee cups. The breakfast was great and the restaurant staff was friendly and helpful. "

"I stay here every time I come to Grand Rapids"

"Hotel is centrally located in Grand Rapids. Rooms are dated and need update. The wedding rooms and event areas are nice."

"Whatever you do, DO NOT STAY AT THIS HOTEL. This is single handedly the worst experience I've ever had at a hotel, and I was in the building for under an hour. After entering the room that had been reserved for nearly a month, I was shocked with the condition of it. The bed was unmade and disheveled, sheets and pillows were not clean, dirty towels were thrown around the main living space and bathroom, soap provided by the hotel was opened and on the bathroom counter, used toiletries were left on shower shelves, garbage cans had not been emptied and trash was found throughout the hotel room, and a red stain was found on the counter. Due to these conditions, as well as the complaints of previous guests, we were not comfortable continuing our stay at this hotel out of concern for our health and safety. We returned to the front desk to inform them of the conditions of our room and the housekeeping manager referred to this issue as a "mystery" and offered to clean the room. We were not offered to be moved to a different room. We've been fighting to get a refund from the hotel for days now, and it has gone absolutely nowhere. Save yourself the time, money, and stress and stay somewhere else."

"Know that you have to pay for linens exchange. All cookware has to be paid for as well. Slightly sketchy but good if you need somewhere to sleep while on the road. The staff is not available after a certain time and aren’t available until late morning. Rooms are mostly clean, but bed and bedsheets/comforters are very thin. Almost emergency blanket quality. Ok for the price, but definitely not a frequent stay."

"A hotel I will not visit again! It was under construction. No coffee in the morning and Ng. Restaurant and bar closed. The hot tub had one (1) jet working and temperature of the water was cool! The rooms were clean. The beds had no blanket but a thin duvet lined with cotton balls inside that has been washed hundred times. Not a basic warm blanket. The bathroom was very modern and nice.!The curtains needed to be clean. Lastly I couldn’t get the TV channel selection. So, I gave up! Hope you find this helpful for future clients.!"

"Breakfast was great. Staff was nice. Location was great. Offered non feather pillows!! "

"Absolutely fantastic "

"The decor is lovely. The staff at the front desk, valet, and restaurant were so welcoming and helpful. Note of caution is that any info once you are in the room must be accessed by QR codes. It’s all very modern. We ate at both restaurants and they were perfect."