2/10 Terrible
Lorena
Travelled with family
16 Dec 2023
Disliked: Staff & service, amenities, property conditions & facilities
At check-in the desk clerk was shouting at a kid sitting at a table in the lobby- acted threatening. I stood outside the door wondering if I should call police. He came to the door and a switch flipped- acted very helpful. I was extremely uncomfortable, but checked in. Tried to explain he was upset about an employee who is drunk & doesn’t do his job. Later while in my room I heard a lot of shouting and commotion outside. Wondered again if I needed to call police. I had to go to the office for towels- was kept standing for 5 or more minutes while the clerk again harangued the kid at the table- then told me he didn’t wait on me right away b/c he “thought I should hear the explanation since I walked in to the previous incident.” I did not feel safe, and the clerk was completely unprofessional. I had booked for 2 nights but did not stay the second night. I asked about a refund for the second night but the clerk wanted my phone number and other information, but then said I would have to call the actual manager about it. I did not feel safe leaving my information so cut my losses. An absolutely horrible experience.
Lorena
Stayed 2 nights in Nov 2023